Dylan was awesome! I had sewage backed in my tub, shower, toilet, and the kitchen sink. It was so…read moregross. And he found the clog and fixed it. i have never been so excited to watch water running down a drain hahaha! Great work. This dude deserves a promotion

Roto-Rooter solved my problem, but the experience left a bad taste in my mouth…read more I scheduled a free estimate through Yelp after Roto-Rooter was the first company to respond. My appointment was confirmed for between 10:00 AM and 12:00 PM. At 8:30 AM, they called asking if they could come immediately. I explained that my family was still getting ready for the day and that we only have one bathroom, so I asked them to honor the original appointment window. Then, at noon, I received another call saying the technician was on the way. They didn't arrive until about 20 minutes later. Two technicians came in, looked at the drain issue, and quoted nearly $800 plus tax. Because this is the only bathroom in my home and I needed the problem fixed, I really didn't have much choice. I approved the work. Here's the part that bothered me: the entire job took less than 15 minutes. To be clear, the drain is working and the technicians were professional. I have no complaints about the quality of the repair. My issue is paying nearly $800 for what amounted to a very quick service call. When the technicians walked out the door less than 15 minutes after they arrived, it was hard not to feel like I had just paid an emergency premium price for a routine fix. To make matters worse, I continued receiving automated calls from Roto-Rooter trying to schedule the appointment that had already been completed and paid for. That gave the impression that the scheduling and customer service systems are not well coordinated. If you need immediate service and money is no object, Roto-Rooter will likely get the job done. If you have time to shop around, I strongly recommend getting multiple quotes first. Looking back, I suspect many local plumbers could have performed the same repair for significantly less.

Emergency service was required for my clogged kitchen sink. The response was swift and…read moreprofessional, with excellent communication.

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

Did a great job fixing our link in the show drain line. Located the issue and reached it from the…read morebathroom below with minimal damage. Project was completed in good time and at a reasonable cost

This review is in addition to a review I wrote about a different job Platinum Plumbing did for me…read more After 7 years or so I once again called on Platinum Plumbing for a project. Replace the first floor baseboard with high output baseboard. Peter measured the job up and returned with Christian another day to complete the work. I admit I was impressed with the concern that was paid to how each peice was installed. A level and tape measure was used on each peice of baseboard to insure that when completed the entire run was the same height and on the same plain. Each cover was trimmed if needed so it fit together properly. When they were done they cleaned up after themselves and even helped me put my things back, which they didn't have to do. I could say I'm happy with the work they did and leave it there. The truth is I'm really impressed with the work did, it came out more beautiful than I hoped. They showed more attention to detail than they had to, and the price was very competitive. Its been 7 years and Pete is still doing really prideful work. I highly recommend you give this company a chance to work at your home or business. Im certain you're going to be impressed with the end result. Henry.

Hello from Scanlon's Traveling Salon, LLC... Elm came highly recommended to me by a client of mine…read morewho had ductless AC / heat installed in her home... She was delighted with them and over the moon happy with the end result... I then called them and set up an appt. to have rep. come and explain what would be needed and provided.... Kathy (the wonderful person who set up our appt. ) was awesome, patient, kind, ultra professional and "light hearted..." Superior interpersonal communication skills.. As a small business owner, I appreciate excellent customer care. The sales rep came over who was also super professional, mindful and articulated the process and what was needed in basic terms for me to wrap my head around (I'm not very domesticated!!!)... I set up the appt. for installation and just two weeks prior to moving forward with the installation, I had to cancel the install due to the owner of the home going into a group home (I'm the Trustee and guardian).. I could not move forward if my ward is placed in a group home prior to installation... All of that said, I called Kathy and explained the situation and she was so kind, empathetic and completely understanding of "life happening..." as inconvenient as life can be and getting in the way of our plans, "stuff" happens... Kathy was awesome about it and authentically concerned... I'm disappointed that I could not move forward with Elm because they seem so "superior" to other co.'s and "master plumbers" that came into the home to quote a ductless unit... My client's AC/heating unit works amazingly well and I'm sure mine would have also....My experience leading up to installation was fabulous... Highly recommend.....

poor customer service I am sharing my frustrating and…read moredisappointing experience with Elm Air Conditioning in Freeport, NY, to warn others. When my split system stopped working, I scheduled a service appointment with Elm. The technician who came to the house was great. When I asked him how much the repair would cost (as I did not have the original paperwork from when the system was installed prior to us purchasing the home), he explicitly assured me three times that it was covered under warranty. Later that afternoon, I received a call from their office asking if I had the warranty paperwork. I explained that I did not, and the representative stated they would speak with the technician and call me back the next morning. The following morning, a representative named Michael called and confirmed that the repair would indeed be covered under warranty. I asked him multiple times to verify this, and he repeatedly said yes, explaining that they were submitting a request for the part to avoid price gouging. Later that same evening, Michael called back to completely reverse the statement, claiming the repair was not covered and would cost $1,395 plus labor and tax. When I asked why I had been repeatedly told it was under warranty, he denied that it was ever said. At that point, all I wanted and expected was a simple apology for the misinformation, which they refused to provide. The next day, I called to speak with the service manager, Scott. Instead, Michael called me back to inform me that my concerns regarding the warranty and the timeframe for the part to arrive "were not worth Scott's time." Needless to say, I called another company for the repair--which came in significantly cheaper. Bizarrely, days later I received another call from Elm asking if I wanted to proceed with their repair. When I explained why I canceled, the representative tried to cover for management, claiming Scott probably meant the repair wasn't worth doing, rather than that I wasn't worth speaking to--all while still trying to sell me the service. The lack of accountability, poor communication, and unprofessional treatment of customers are appalling. I highly suggest looking elsewhere for your HVAC needs.

I was prepping the laundry room for a new washing machine and noticed the water valves were leaking…read morewhen I tried to close them. Did a quick Google search and found John, who had an amazing number of five star reviews. I called, and he said he'd be here in an hour!! Friendly, professional, job well done all at a reasonable price. I have had a lot of maintenance folks in the house over the decades I've been here - John is in the top one percent. Like others have mentioned, I now have a new plumber!

We had a leak behind out stove but didn't know where it was coming from. We called John and he was…read morevery quick to respond. He came the next day and found that there was a valve that had corroded and caused the leak. He fixed it and gave us suggestions on how best to dry out the area. He is an incredibly knowledgeable plumber and we were lucky to find him. Price was fair and we couldn't have been happier. Highly recommend!!

Basement bathroom sump pump stopped working yesterday morning and needed it back up and running…read more Keith made time to get here and fix it same day. Its running and working amazing now. he worked quick, clean and resolved the issue. have a few more things I need done in the house I will definitely be calling him back for!

Keith and his team came again today on short notice to fix a leaky tub. Exceptional work and price…read more Beyond honest trustworthy and reliable.

We have lived in our house for fifty years, about three blocks from your Merrick Road business…read more It's amazing that we never thought to call you. Thank you so much for sending CHRIS to our home for today's plumbing work. What a terrific job he did... quick, efficient, clean, informative. And he's a such a great representative of Cilento! Pleasant, attentive... a super guy! Through him, you've made a new customer for all our future plumbing needs.

I recently needed plumbing work and chose Cilento Pipeline Plumbing after seeing all the positive…read morereviews online. I'm glad I did, because my experience with them was excellent from start to finish. Bruce, Chris, and Mr. Cilento were very professional, patient, and accommodating throughout the entire job. I have a Navien boiler, which is efficient but also very sensitive and requires special training to service correctly. They clearly knew what they were doing and were well trained on this type of boiler. My boiler had several issues going on at once, and they stuck with it until they found the problem and repaired it properly. They also took the time to answer all of my questions without any annoyance, and they gave me helpful information about my plumbing and boiler so I can better understand it going forward. Based on my experience, I would definitely recommend Cilento Pipeline Plumbing to anyone who is looking for skilled, master plumbers who are both knowledgeable and respectful.

Mauricio was a joy to work with. He provided fast, great service. He's knowledgeable, came in to…read moreassess for a sink placement, was extremely flexible with my chaotic asks and came back immediately to set up. He also cleans up behind himself and is really big on safety. Definitely my go to plumber from now on

Helped to repair a leaking faucet and clogged drain in our bathroom. Mauricio responded via Yelp…read morequickly, showed up the next day. Repaired and worked neatly; and charged us a very reasonable price. Will definitely call again for any plumbing needs. Thank you!

DO NOT MAKE ANY BUSINESS WITH THIS COMPANY, run by thieves…read more Let me start saying that I understand that certain services are expensive and business are entitled to put price to their work, but there is a really thin line between charging for a service and a completely different story to ripoff customers. Just a few days ago, I contacted FREEPORT PLUMBING AND HEATING, located at 29 Bedell St, Freeport, NY 11520, with telephone number 516-442-8008, to setup an appointment for a leak in the shower, it was not an emergency so I was ok to wait 4 days to have a technician to come to my house, they said, it will be a $100 service charge for the technician to come to your house, if you decide to have the problem fix that day, the $100 will go towards the repair, pretty standard, we all know companies do this all the time to make the customer use their services. Here is the issue: charging almost $500 for changing a water mixer that cost $35 at Home Depot, and that took the technician only 45 min. from the moment he came in to the time he left, (and this is including his trip to go get the piece) to do the work it's extremely a ridiculous amount. When they told me the price I was expecting that the technician will reduce it by the $100 mentioned by lady on the phone but no he didn't. Next available business day I called this place to make sure they understand my discontent with the whole situation, the their answer was "oh no, that's a completely separate charge, that's independent from whatever the technician charges. At this point I can only say, shame on you, but eventually reality will catch up with businesses like this and I can guarantee you that a simple fine will not get you out of all the misleading and dishonest business you are running. HUGE SCAM. DO NOT HIRE!!!!

From the owner: AC Compressors, Air Conditioners, Air Ducts, Air Filters, Attic Fans, Backflow Preventers, Bathroom…read moreFixtures, Bathtubs & Showers, Show more...Boilers, Boilers & Water Heaters, Catch Basins & Traps, Central Air Conditioning, Chemical Degreasers, Coils, Compressors ,Controls & Thermostats, Conversion Burners & Infiltrators, Coolers , Coolers & Refrigeration , Custom Heating & Air Conditioning,Custom Plumbing & Heating, Dehumidifiers,Drain Traps, Drainage Systems,Energy Efficient Systems, Fan Coils, Faucets, Fixtures, Flush Valves & Parts, Forced Air & Hot Water Systems, Furnaces, Furnaces & Boilers, Garbage Disposals, Gas & Oil Furnaces & Boilers, Heat Pumps, Heaters, Heating & Cooling Systems, Heating System,Industrial Pumps, Kitchen Fixtures

I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

I want to thank the staff and our plumber Tom who replaced our kitchen faucet with no issues. He…read moreprovided outstanding service and the repair was flawless. He was extremely knowledgeable and was a pleasure to work with. This is my second time using this company and glad I did.