Long time customer. After switching units, the office could not hold code. About 3x/month, we would…read morehave to go in and find someone to put it back in. Would always have to go during office hours to make sure could get access to unit. We are moving unit to an alternative company

The absolute worst place to rent from. I rented my unit a couple years ago now and was not ever…read morenotified when the original owners "lighthouse self storage" switched over to "value store it". I went with my husband a couple months ago to cancel my unit as it was no longer needed only to have a hell of a time arguing with grown adults over the fact I didn't want a unit anymore?? I spoke with a young man with a bob haircut who assured me that my unit would be canceled and that I had no worries. I asked for paperwork and he said "of I can't give it to you yet I'll send it to your email next month when we cancel it after the 30 days" To which I said okay great..well that wasn't the case and to my shock I get a call a couple weeks ago stating I was late on a bill and I replied I do not have a unit I do not rent from you then today my husband and I get charged $130 WHEN WE CANCELED THIS UNIT MONTHS AGO!!!!! We are absolutely infuriated. I do not recommend this place to anyone.

I'm writing this review in regards to my father's telephone conversation today at 5:36pm with…read moreAnthony. My father, Clifford Mitchell, was inquiring about having 24hr access to park his vehicle, in his rented space on site, of which he's had for over 5 years. He had been able to access his parking spot 24 hours until the new company took over. There was no proper notification that rules changed after the new management came in. Anthony called him SHADY on the phone because my father called the call center after Anthony said there was nothing he could do about giving 24hr access. My father called the call center to see if they could make an exception or further assist since he has been a loyal customer and had 24 hour access up until they changed management. He is humiliated and appalled at the unprofessionalism of Anthony. How dare he call a customer SHADY after seeking help from the company call center. After being told by Anthony there was nothing they could do, it's his right to seek help from the call center. This is absolutely unacceptable, humiliating, and appaling that a customer is being called a name. Shame on Anthony for treating a customer this way and calling him SHADY. Clifford Mitchell will be taking his business elsewhere. As for Anthony, he shouldn't be working for a company with such a great reputation. It's been nothing but unpleasant to do business with Anthony. Anthony is located at your lake worth florida location. 8135 Lake Worth Rd Lake Worth, FL 33467

Needed an air conditioned space for some household storage. The unit I'm renting is very clean &…read morecool and hallway is well lit. Code is required at gate and all doors, so place is very secure. Jesse at the front desk was very helpful and found the right size unit for my needs. He also applied discount I didn't know was available. Definitely recommend!

Courteous, Sincere and Helpful customer service from Mondrae in deciding which unit to use for our…read morestorage needs. He took the time to show us a larger upstairs unit and a ground floor smaller unit, but still with adequate space for our needs. Thank you Mondrae and Extra Space for making this a stress free experience!

We had a good experience here, especially thanks to Mondrae who was our contact at the company…read more We came by to find out about the various options here -- sizes of storage units and prices. We were shown a unit on the second floor and one on the first floor-- two different sized spaces. Then Mondrae explained to us all their services and fees. We were quite pleased with the facility and the customer service we received.

Great service! Great staff! Overall great experience. Had to get a unit since im moving and it was…read morequick and easy with cubesmart.

Clean and safe. Easy to get to my unit with carts readily available for use. Competitive prices…read moreand kind staff.

I have had a storage unit at this location since 6/14/25. I was able to take advantage of an…read moreonline promotion. There is an admin fee when you rent a unit. We have been happy with the unit, but I received a notice in October that our rate was being increased over 30% after being in the unit only 4 months. This was very frustrating. The staff that have been in the office have been very friendly and helpful, including Stephon, Javes, and Ferona. They explained the policies of Public Storage, which you need to really understand in order to make an informed decision. Your units are subject to a 6 month lock in. They counted November as month 6 to increase the rates. I would give 3 stars, but the office staff have been friendly and the units are clean.

Would like to say thank you to Patti for your excellent service. The registration was quick and…read moreeasy. Thank you for showing us the unit and accommodating all our preferences . The facility is clean and well-maintained, reliable climate control, secure units and gates.

0 stars. Lake worth road lake worth Fla unit A392 We have…read morerats in our unit. I have pics of the furniture the rats chewed on. There was also rat droppings all over everything. I never stored food of any kind. 2 mths ago I reported to mgr. No one cared. I have had to move out of unit due to this which was an undo expense. I have called mgr 3 times no response. Never on-site either. Unacceptable DO NOT RENT HERE!!!

Allan went out of his way to stay late for me and helped dispose of items I didn't need. He is…read moreextremely nice. It's interesting because I never saw storage that is all fencing but honestly it's great because you can see where all your items actually are! Looks weird but I think it's practical and easier:) the price was very reasonable also. I highly recommend because Allan made the process so easy! 5 stars! Thank you Allan!

I am extremely disappointed with the management and customer service at this CubeSmart location…read more Despite my account being in good standing since day one, I arrived at my unit to find a secondary "overlock" placed on my door, denying me access. I contacted the emergency line, as I had a time-sensitive commitment. The manager, Brandon, arrived later than the promised 20-minute window. Because of this delay, I missed a critical meeting and was forced to spend two hours of my own time and fuel to rectify the situation. Brandon admitted the lock was placed on my unit in error, claiming there were no units in my vicinity scheduled for an overlock. When I attempted to escalate the issue for compensation regarding my lost time and travel expenses, I was caught in a loop: Corporate directed me to the facility, while the facility directed me to Corporate. I eventually spoke with the District Manager, Marco, who offered no apology or explanation, only stating that access had been restored. Interestingly, their story later changed, and he claimed a nearby unit was the intended target. To add insult to injury, my rental rates were increased shortly after this incident with no room for negotiation. Be careful with the high demand excuse. They could care less for a loyal paying customer. This facility demonstrates a complete lack of accountability and disregard for customer loyalty. I have taken my business elsewhere and recommend others do the same. They responded on my Google review with the simple Boiler plate response, like if they really care about what happened. They know that I cannot reply to their bogus reply. Bye

Had an amazing experience Jennifer and Marsha were helpful and very pleasant to work with, thank…read moreyou ladies.