If I could leave no stars I would. I am so disappointed in this location words can't even describe how upset I am. Just to give a little back story, I have rented from this location for over a year back in 2017 and had such an amzaing experience so by default I rented from here again. I even went as far as giving people the reccomendation to rent here and specifially here because of that experience. My sister rents at a sister location and got the referral from me. So in more than one cubesmart has made a pretty penny off of me. Now that I am back cubesmart has shown me they don't care about me or my belongings. I started renting May 2023 and I started off in a smaller unit and when I realized I needed more space I asked for an upgrade and they were accomadating to my request. I had to pay movers to move me into both units. I started complaining a week prior to July's rent because the last few times I visited my storage in June I realized that the a/c was not working, and since I am paying for climate control that is a problem. I called into the office and told them my concerns. If I am not mistaken I was speaking with Lynn and was told that they were already aware of the situation and since she is "only at store level" there is nothing that she could do. She then advised me to send an email about the situation so she could forward it to corporate to pretty much light a fire under their ass to fix the problem. I sent this email a week before rent was due. Days go by I didn't get any reply to my email so I called the office and left a message and no one called me back. I mentioned in the email that I refused to pay rent until the a/c is fixed because I am paying for climate control and not getting it and the office knew that this was a problem, they didnt mention it to any of the customers in that building in the first place, and they are expecting their customers to chase corporate to do their job. They locked me out of my storage once July's due date passed when they didn't get rent from me. So I ended up paying rent and late fees because regardless of all that is happening I still needed to get into my storage. To my surprise I found RAT DROPPING AND A DEAD RAT in my storage unit. The RATS ended up chewing my couch, ruining my son's mattress and so much more. My unit SMELLS HORRIBLE because since the a/c is not working all my belongings are ruined. MY WHOLE LIFE IS IN THAT STORAGE AND I HAVE ONLY BEEN THERE SINCE MAY 2023. MY SON IS ALLERGIC TO EVERYTHING & IS ALWAYS GETTING SICK AND THIS IS GOING TO AMPLIFY IT. I have tried to work with the front office and the corporate office but NO ONE SEEMS TO CARE TO FIX ANYTHING. Lynn at the front office offered another unit in a different building but fails to realize I HAD TO PAY MOVERS TO MOVE ME IN TWICE ALREADY. I have a messed up knee and can't move things on my own. Even if I didn't I am a SINGLE MOTHER with a BUSY SCHEDULE just like everyone else. The two people that showed any form of sympathy are Laticia and Tania (Supervisor) out of the corporate office. Everyone else was giving off the vibe of "I JUST WORK HERE AND I'M ONLY AT STORE LEVEL AND CAN'T HELP YOU". Ever since I called corporate on the 14th of July I have been told my case was turned over to the District Manager Daniel, but to no avail I have not spoken to a single soul. I called corporate again and now I have to wait another 24-48 hrs to see if the VICE PRESIDENT is going to call me about this. The more I have to wait the more my stuff has to SIT IN A RAT FILLED/DAMAGED STORAGE UNIT. Thanks Cubesmart I LOVE HAVING TO CHASE PEOPLE DOWN TO DO THERE JOB. DON"T RENT FROM THEM. I have plenty of videos to show the damage better but it won't let me up load. read more