Booked online, paid and scheduled my pickup…read more Used the link texted to me to upload all of my information requested. I arrived at the store and it was PACKED beyond belief. Michael got everyone expedited to the best of his ability- being he was the only one in the toes for 75% of my wait. Within 10 mins I was done inside. I will preface that 10 mins. Seems like forever, but this line was out the door and wrapped around the front entrance. Most customers were complaining. Once outside there was 1 single employee helping everyone-which is an unrealistic request of him. The owner should be ashamed for setting their staff up to fail like this. This poor guy had at least 5-6 people waiting for him for hookups. He hustled to hook everyone up and document each one with pictures. With that being said- the entire staff on my pick up date was beyond apologetic for the wait and worked diligently the entire time. Rental went without issue. On my return date I was instructed that 0700 was the opening time for this location. I arrived at 0708. Once again owners/management have set their employees up for failure. Severely understaffed- A female employee, which I did not catch her name, checked me in. Very pleasant and attentive to her normal check list of "to do's". A gentleman came over by the name of Arashio(which I have probably butchered the spelling) he guided me to my drop off point and unhooked the trailer. Very pleasant gentleman and went above and beyond to not only help me, but also another customer that had already been checked in and having issues with learning the truck. This has to be one of the busiest U-Haul rental locations in Palm Beach County. I drive by it daily and there is always a packed parking lot. Owners/management need to work harder at making this a better location. The reviews are horrible!!!! I took the time to write this today as my experience with the staff was amazing each time. They are working against incredible odds and unrealistic expectations. Management has found great employees- start treating them better, so they can give your customers better service.

"I made a reservation a week in advance to ensure everything would be ready. When I arrived, the…read moremanager told me there were no trucks available. She then tried to raise the rate to $100 a day, even though U-Haul's own website clearly showed $47.50 a day. When I pointed that out, she shrugged, claimed she didn't know anything about it, and then disappeared into the back office and never returned. To make matters worse, she used the excuse that 'U-Haul reservations aren't guaranteed if the last person doesn't return on time.' That may be true in some cases, but U-Haul's own policy says customers are supposed to be helped and offered $50 if the reservation can't be met. At the very least, she could have called me the day before to warn me there was no truck, instead of letting me waste time showing up. What makes this even more unacceptable is that I flew in from out of state for this move, and my friends also flew in to help me. Because of this failure, we all lost a full day, extra money, and a ton of time. I had to drive further out to another location, and even then I couldn't get a truck until late afternoon. This location is unprofessional, dishonest with pricing, and doesn't respect reservations or customers' time. U-Haul needs to address this kind of treatment immediately

I called them last minute for a remodeling job we were on and nobody had any dumpsters. I found…read morethese wonderful people and they were right on time helpful and there the next day we use them all the time for our jobs now

I used the company to pick up an old dining set and chairs…read more Next day service they showed up in time friendly I'd recommend theM

Our experience started out great. Rod Hodge of Good Greek came to our home. He gave us a quote…read moreand took a refundable deposit. We received other estimates and decided on a different mover. Since then we have contacted Mr. Hodge multiple times with no response and no refund. Be careful about giving Good Greek a deposit. You may not get it back.

If I could give this company ZERO stars, I absolutely would. One of the worst moving experiences I…read morehave ever had. I was charged over **$1,000 to move just ONE-BEDROOM **despite having already packed practically everything myself. All the movers needed to do was load, transport, and unload my belongings. What should have been a simple move turned into an unnecessarily expensive and stressful nightmare. I offered my own moving materials, including a mattress protector and tape, but the crew disregarded my request, used their own, and charged me for them. One mover even admitted that the company does not adequately inform crews about their assignments beforehand, leaving them unaware of what they're moving or what materials they'll need. Unfortunately, that lack of preparation happens on the CUSTOMER'S billable time. It took 17 minutes just to box my television. I repeatedly instructed one mover to prioritize the heavy bedroom furniture, yet he continued going back and forth to the garage. The lack of urgency and constant inefficiency made me seriously question whether the process was being deliberately prolonged to increase billable hours. I cannot speak to their intentions, but customers are charged hourly, and every unnecessary minute adds up. Over THREE HOURS for a move I had practically packed myself, with only a 17-minute drive between locations. And after paying over $1,000, my belongings arrived DAMAGED. My solid-wood dresser had a supporting leg completely broken off, leaving it unstable and unsafe to move. My upholstered bed frame was stained and scuffed, with marks that would not come off despite cleaning attempts. My rotating shoe organizer was dented, chipped, and scratched. To make matters worse, an expensive piece of wall art was MISSING. The situation escalated to the point that I had to contact law enforcement. Shockingly, one crew member told me he was accustomed to having the police called on them. That statement alone was alarming. Management was no better. Andres, the manager, demonstrated a serious lack of professionalism, accountability, and basic conflict-resolution skills. Rather than genuinely addressing my concerns, I felt dismissed, gaslit, and spoken to as though my experience was somehow invalid. His approach only intensified an already frustrating situation. What should have been an exciting moving day was completely ruined. My plans were disrupted, my furniture was damaged, and I was left filing a formal claim that I was told could take approximately 15 days to resolve. Meanwhile, I have broken furniture sitting in my bedroom. PLEASE DO YOUR RESEARCH before hiring Good Greek Moving & Storage. Ask about hourly billing, additional material charges, crew preparation, and how they handle damaged property. I cannot and will not recommend this company. And no I was not offered nor did I decline a waiver for additional use of "protective materials", since judging by the other bad reviews they seem to lack accountability. To put into perspective how horrible this experience was, I would rather throw my furniture out the window and set it on fire than pay this company to move another piece of it. This should have been a SIMPLE move. NEVER AGAIN. Just horrendous.