I'm moving out of state. Owner was very helpful with all my booking questions. Great location with…read moreoutstanding customer service.

Amazing customer Service the gentleman that runs the place is very professional I believe the name…read moreis hysak and he made my rental process the easiest I have ever great job !!!!

Super friendly and helpful staff. They expedited by check in and offered me a couple of different…read moretrucks. A pleasure to deal with, thank you!

Booked online, paid and scheduled my pickup…read more Used the link texted to me to upload all of my information requested. I arrived at the store and it was PACKED beyond belief. Michael got everyone expedited to the best of his ability- being he was the only one in the toes for 75% of my wait. Within 10 mins I was done inside. I will preface that 10 mins. Seems like forever, but this line was out the door and wrapped around the front entrance. Most customers were complaining. Once outside there was 1 single employee helping everyone-which is an unrealistic request of him. The owner should be ashamed for setting their staff up to fail like this. This poor guy had at least 5-6 people waiting for him for hookups. He hustled to hook everyone up and document each one with pictures. With that being said- the entire staff on my pick up date was beyond apologetic for the wait and worked diligently the entire time. Rental went without issue. On my return date I was instructed that 0700 was the opening time for this location. I arrived at 0708. Once again owners/management have set their employees up for failure. Severely understaffed- A female employee, which I did not catch her name, checked me in. Very pleasant and attentive to her normal check list of "to do's". A gentleman came over by the name of Arashio(which I have probably butchered the spelling) he guided me to my drop off point and unhooked the trailer. Very pleasant gentleman and went above and beyond to not only help me, but also another customer that had already been checked in and having issues with learning the truck. This has to be one of the busiest U-Haul rental locations in Palm Beach County. I drive by it daily and there is always a packed parking lot. Owners/management need to work harder at making this a better location. The reviews are horrible!!!! I took the time to write this today as my experience with the staff was amazing each time. They are working against incredible odds and unrealistic expectations. Management has found great employees- start treating them better, so they can give your customers better service.

"I made a reservation a week in advance to ensure everything would be ready. When I arrived, the…read moremanager told me there were no trucks available. She then tried to raise the rate to $100 a day, even though U-Haul's own website clearly showed $47.50 a day. When I pointed that out, she shrugged, claimed she didn't know anything about it, and then disappeared into the back office and never returned. To make matters worse, she used the excuse that 'U-Haul reservations aren't guaranteed if the last person doesn't return on time.' That may be true in some cases, but U-Haul's own policy says customers are supposed to be helped and offered $50 if the reservation can't be met. At the very least, she could have called me the day before to warn me there was no truck, instead of letting me waste time showing up. What makes this even more unacceptable is that I flew in from out of state for this move, and my friends also flew in to help me. Because of this failure, we all lost a full day, extra money, and a ton of time. I had to drive further out to another location, and even then I couldn't get a truck until late afternoon. This location is unprofessional, dishonest with pricing, and doesn't respect reservations or customers' time. U-Haul needs to address this kind of treatment immediately

I have moved already two times using Big Star Moving and they have both been completed with…read moreexceptional service from Big Star Moving and his team. His team works fast and safely. No damage to any of my belongings and work fast to make sure that they are done within the initial time frame that was set up. I also recommended a couple of my friends to Sergio and they both had the same experience as me. Nothing shy of great service! Might be moving again to a different part of Florida and will definitely use them!

I first worked with Sergio and Big Star Movers last year, when I admittedly had a large and…read moresemi-complicated job, moving the contents of one house to two separate properties (but within 2 miles of each other). It was a barely lived/not much stuff rental property, 2 bedroom condo, and after nearly 4 hours, they still hadn't finished loading the truck. The only person that spoke English was the driver, and he wasn't helping much. Apparently, the couldn't figure out how to disassemble a very standard bed (I have photos). Sergio sent another crew member at his cost, which was greatly appreciated because we still had to move from Jupiter to Wellington. The men were polite, but I noticed after the furniture was scuffed, the walls were scuffed... they were beyond slow. The price was affordable and reasonable considering the service with three men and the travel, etc. Then, a few months ago, I needed a mattress moved. I called them again and we had a pleasant experience, literally moving one mattress 2 miles down road. While I hadn't loved the initial service I received, I found myself in a time crunch so, against my better judgment, I called Sergio again. There isn't much to move and the "difficult" bed was not one of the items. I called on a Sunday and explained I needed to coordinate the move with a friend coming in from out of town to take some of the furniture. The 3 of us agreed to the next Sunday, and Sergio instructed me to text him photos of the items, which I did on Monday. Having not heard back, I called him again. As we went to confirm, we realized Sunday was Easter and it couldn't be done. He had a slot for Friday, so we asked him to hold it until my friend got clearance to take off work. Later that night, at 8:23, I texted Sergio the confirmation as it was my understanding it was a business phone; each text has a signature line that says "Big Star Moving". I also called and left a voicemail. He replied back that he was in a family meeting and to call back tomorrow. I said thank you, I was just confirming. I have the screenshots. The next morning, Sergio texted me about his "special rates" and that after the base, it would be $20 for each 15 min increment. I expressed my surprise at the cost and told him honestly, his movers are VERY slow. At this point, Sergio became enraged and offended. He accused me of being upset because he didn't answer at night (screenshots will he provided if possible). I told him the cost was fine, I just needed to get it done, and he refused unless I brought a quote to him from another moving company. At this point, I called him. He'd initially told me he could schedule me for Sunday and it's not really my fault he didn't properly look at his calendar. His lack of diligence caused a huge upset in our plans, but we adjusted. I told him that my friend and I are of different beliefs and didn't know it was Easter; but he should have. I told him I'd pay up front but he refused and gave me a lecture on how you can't buy respect. That's fine Sergio, you also can't buy away a negative review. By the way, in less than 45 min, I found a company that beat his price. Spare yourself the headache and avoid this rinky dink sh*t show. You can do better. *please note that on Sunday, April 5th, Sergio booked us, not realizing HIMSELF it was Easter. The only reason I was insistent on getting it done with them was because my friend had already made arrangements and I was afraid another company wouldn't have the new time available. I offered $500 because his base price plus the $20/15 min would've come out to about $500 with as slow as they are. Happy to provide more documentation and texts on this from Sergio if necessary :)*

As soon as I arrived they attended me, they had the truck I requested waiting, quick walk in signed…read morethe paperwork paid and I was on my way.. this was very easy and they were very friendly!!! The truck was cleaned and had a full tank of gas as well that was the best part!! Thank you !!!

Paid $944 online prepayment for a rental for approximately 30 days while my wife's vehicle was in…read morethe shop. Paid for a mid size suv since that's what she drives. Arrive at the location as per the reservation and I'm greeted by a lady at the counter. "Can I help you?" I have a reservation. "No you don't." (Never looks up name/pending reservations) But I do. (Shows reservation on cell phone) "Well, you must be at the wrong location." I'm in the right place. (Highlights address) "Well, I have no cars." I guess that a problem as I've prepaid and took and Uber here. LUCKILY, for me, a lady in front of me was unable to fulfill the requirements for a rental and I was able to steal the last car...A small Toyota Corolla. I am thankful I was able to grab a vehicle so my wife has something, but the lack of customer service is astounding. I was able to get my dealer to give me another rental from elsewhere and because I prepaid, I did not get any refund for the unused time on the contract. I say, visit the airport and hopefully they have better service/availability.

I had a regrettable experience with the dual Avis / budget a few miles down the road from the…read moreairport at 2500 okeechobee blvd where I had a prepaid reservation for a car through Expedia.com. Reservation was approved, paid for and had a confirmation number. They refused to rent it to me because I did not have a copy of a utility bill (?), and they apparently have problems taking debit card payments. The employee on shift said it basically had to be a credit card. Her exact words were "God dammit" when I tried to pay using a debit card from wells Fargo. She then told me to walk some miles down the road to Enterprise in the rain, rolling my luggage behind me. I can't help but wonder if the employee on shift simply made the decision unilaterally. I have never been asked for a utility bill to rent a car and I have rented from budget many times in the past, all good experiences. Not sure what happened here. Anyway I walked a few miles in the rain to Enterprise where I received phenomenal service. I never thought I'd be so happy to drive a Kia. My lesson: avoid Avis and Budget, go straight to Enterprise at the airport.

I reserved a truck from this establishment 2 weeks in advance of my move and paid a deposit. On the…read moreday I went to pick up the truck, I was told that they did not have a truck for me. Needless to say, I was very upset. I had people lined up to help me move, I was renting and had told the landlord I would be out on this date. Now I was stuck with no truck and no way of making my move. I feel that they owe me and should pay for my inconvenience. I would not recommend Budget to anyone. They are not professional, nor reliable. They do not know the meaning of customer service and satisfaction. Please tell everyone you know about this and I hope this never happens to you.

What can I say... To be honest I've never rented a U-Haul…read morehere. My handsome husband Val, works along with Al's Auto Repair. I suggest that you go and rent a U-Haul if you need a vehicle that is big enough to fit your furniture or anything and whatever that you're moving. Ask Lina, Al or Val and they will take very good care of you. They do an excellent job here.

The place is a little hole in the wall, but for an in town move it's a steal. Don't expect much…read morecustomer service here just a truck.

What an establishment!! I'm just wowed in every way. Thank you Craig Stern, Holly, Ms Vergara, and…read moreto my lovely Debra Valdala who made my day. I can't you all enough for caring for this community & for what you do. This location turned out to be my favorite location after today, I can't wait until I need a new rental. Service, Professionalism, caring, engagement, community, Service, and Service beyond any other establishment. Thank you :)

Alex was fantastic. When left in a bind by UHaul, Penske stepped up and got me a van, and a hand…read moretruck, and gave me a great price. The van was clean and perfect for my need.

I needed to move about 8 pieces of furniture from nc to fl. The three moving companies I contacted…read morewanted no less than $1500. So with the help of a few friends on either end I moved myself for a total of $550, including gas and a one night motel stay. The truck was clean and easy to drive. The drop off location was convenient and had a key drop so I could leave the truck before my shift started. This is definitely the way to go if you're moving on a budget. Edit: one bad experience at the end of the trip. I found a charge for $109 on my credit card after dropping off the truck. When I queried the main office I was told it was for the moving rugs I had leased for my move. The rugs were in the truck when I left it. If they have a security problem at their facility or with their employees that's not my problem. I was told they would look into it and get back to me. They never did. I denied the charge on my Amex. So you might want to think twice about doing the after hours truck drop. Make sure you get your return paperwork so they don't do this to you.