Hello, I'm writing this note to thank and make you aware of a skilled,well-organized service advisor with excellent interpersonal skills. Her name is Karoline Quiterio. My wife and I drive two Subarus, a '24 Solterra and a '19 Outback so we've worked with Karoline on several occasions. She's always been pleasant and very efficient. Yesterday, while working with a different advisor I witnessed her patient, problem solving approach with a woman who was very adamant about not wanting to spend extra money on a recommended repair. Karoline explained the reasoning behind the repair and handled a difficult conversation beautifully. Last year I had a problem with the passenger side window on our Outback. Previously I had taken it in to service for some attention but had to return it because the fix didn't last. I talked to Karoline about it and she asked if I would be okay with her looking at it. I agreed and she went out and fixed the problem for me. I was impressed that she would go out of her way to do that for me. At any rate, I thought you should know. She gets my Hats Off Award for her efforts and skills! Sincerely, Dr. Ron Larrivée read more

I had a great salesman named Jacob. He was knowledgeable, professional, personable and a genuinely nice guy. Made me very comfortable buying a used car from him. I bought a 2018 Rav 4 limited that had just been traded in. Car was immaculate with low mileage. After I bought it they notified me they were putting 4 new tires on and front and rear brake pad before handling it over. I thought the existing tires looked good and never noticed the brakes needing anything. They could have easily gotten away without doing this and I would have not known. Overall I had a great experience and this is the very first positive experience I've ever written about a car dealership. I honestly think 90% of the car dealerships out there are crooked and I've bought a lot of cars over the years. But this one was excellent. Thanks Jacob. read more

Bought my first ever new car from them. My 2023 Outback is less than 4 years old and my warranty recently expired. I brought it in because my AC was blowing warm air. They came back with a laundry list of problems with the car. I've been doing all the recommended services. I received my largest ever repair bill of $4,615.71. They charged me $2,683.64 + tax just to fix the AC. I'm never going back unless there is a recall on something. Absolutely brutal, place is a total rip off. Most of the work is done by technicions, don't even use certified mechanics. read more

Atlantic has been great for service and have been using them for 10+ years. I bought my first car there and had a very good experience with Jesse. Negotiation was smooth, they treated me well, price was right, process was very efficient. John sold me an extended warranty I didn't plan on buying but am glad I did. I recommend them highly. read more

Service department pushes parts that you do not need. We were told we needed to replace all four ties and wiper blades or our 3 year old car would not pass inspection. The tires and wiper blades were perfectly fine. Scamming for extra commission. read more

Ugh. Avoid this place if you can. I had a terrible salesman. Should have listened to the reviews but I saw a car they had online that I wanted so I hoped for the best. Always trust the reviews! read more

Aiden, my sales representative was outstanding and highly knowledgeable. The sales process was simple and straightforward. I was dealt with on a professional and timely manner. I would highly recommend Aiden and Atlantic Subaru to anyone looking for a new Subaru or any pre owned vehicle. They have an excellent inventory to choose from. read more

They signed me up for a $3000 warranty that I did not agree to. They also pocketed my $500 Subaru loyalty coupon. Andrew was my sales person. The whole lot of the staff are deplorable people. It is shocking Subaru puts their name on this fraudulent outfit. read more

4 th time calling to get my $500. Deposit refunded. Appalling customer service, filthy used cars

They are quick to sell you a vehicle but after that you are on your own. I bought a car and a warranty that the Finance Director Robert Petrosyan told me covered everything except my $200 deductible. Less than one year after I bought the car, the engine light came on. Subaru could not solve the problem. Told me I had to take it to a dealer. The dealer identified the problem and submitted my claim to my warranty company. The warranty denied the number of hours submitted for repair time. The dealer tried for weeks to resolve the problem with no luck. I contacted Atlantic Subaru and spoke to Finance Manager Max Youmans. Max assured me that he would take care of it. Three days later I called him again and he was on vacation. I once again spoke to Bob who said he would take care of it. Well.....SIX weeks later.....still unresolved!!! Phone calls to the President Levon Semerjian have also gone unanswered. If you are looking for an honest business that stands by their word....this is not the place. Do NOT buy a car here. They will leave you high and dry if anything goes wrong. read more

I think I gave enough time to Atlantic Subaru so that I don't have to write this review, as originally I would love to give a full 5-star review and have met some good people working for the dealership, but my recent purchase of Subaru Ascent has been terrible. My purchased vehicle on the paper had some accessories installed according to the specification, on the day of vehicle review cargo net has been missing. I did indicate this missing part to the sales associate (Thomas Megan), who even took a note of it and assured item will be present on the day of car pickup/purchase. On the day of purchase item was still missing and dealer didn't have replacement in inventory. I was told the dealer will order item and it should arrive within 2 business days to my home address. Car got picked and once the deal was closed: sales associate never picked up the phone (though previously before I finalized my purchase he was picking up the phone), never responded to voicemails left and never got back to texts sent. It's more than a month and a half since I purchased my vehicle: nobody ever contacted me back neither missing accessory arrived in mail. The problem is not with this non-expensive accessory but the disgusting customer relationships experienced during the purchase. I hope nobody will reply to this review offering "give us a call so that we solve your issue" - I gave already enough calls and of my time, and there's nothing else I should discuss with the dealer. Never back to this dealer anymore. Just quoting Subaru's vision: "We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion." - its fair enough that Atlantic Subaru totally failed to comply with. read more

We pulled in because of a warning oil light and on the spot, the service manager Pete came to the rescue. He hooked up a computer to check the problem and assured us everything was ok. We were three woman traveling from NJ. Thank you Pete! Best service, location and staff. Comfortable, clean, and professional. Coffee and snack station. Everyone was so welcoming. Highly recommend. Unfortunately I can't say the same for the Guilford Subaru location. They wouldn't check out the car and rude. The whole process took 5min to fix, not to mention it was 100 degrees today. Again thank you Atlantic Subaru!!! And Pete! read more

We had a fantastic experience at Atlantic Subaru. We were scrambling around for our first service before heading out of town. Atlantic Subaru took us last minute and gave us the red carpet service. Everyone was so nice and accommodating. We will be making this our regular dealer!! Thank you to service, parts and everyone who made accommodations for us. Fantastic experience. read more

Extremely pleased with my last minute service for an oil change and tire rotation. I used the express service while on vacation. I was informed of the time it would take for the service. Also kept informed on the progress and other needed items that were covered under warranty (new wipers front and rear). Service department was very pleasant. Waiting area was clean and relaxing with free coffee and beverages (water and juices), as well as snacks if one desired. Upon checkout I advised them that I had a coupon for $11 and they informed we that they has a coupon for $11.50. Well that's a great deal. I was able to be in and out in less than an hour and under $100 to boot. I was then on my way for the next 5 hours before I reached my home in northern NH. Highly recommend this Subaru dealership over many others read more

Trying to sell the SL550 I purchased from Sam Tsimortos at Atlantic Subaru and I'm finding out that since it had bodywork, I am unable to get market price for the car. When I purchased the car Sam Tsimortos lied to me about the condition of the car. He told me the car had not had any paint or bodywork and that the wheels had no curb rash. Levon Semerjian and Gegam Sarkisian refused to pay to have the car repaired and so I had to go out of pocket for the repair. Now I am looking to sell the car and finding out I am going to take another hit on the car due to the bodywork. Please do not do business with Atlantic Subaru. Thank you read more

GREAT SERVICE DEPARTMENT! I purchased my Outback from Atlantic Subaru a few years back. Regularly had my car serviced at Atlantic Subaru. Most recently I was experiencing a "shudder" while driving the car. Made an appointment with the service department. The service writers are personable, and very sharp, and know if the problem sounds greater than they can handle then they go to the service manager, Peter. Well things got done! Warranty on parts and labor, rental car, and days later my problem was resolved! Car is like new. I cannot say enough good thinks about Atlantic Subaru staff. They are personable, knowledgeable and very good! Buy your next car from Atlantic Subaru where there is more than just driving a Subaru, BUT, serving your automobile. I know where my next car will come from Atlantic Subaru, where I get a great car and SPECTACULAR SERVICE! read more

Awful place. They charged my elderly mother double and made her sign for the most expensive monthly payments for a used Subaru. A criminal enterprise at best. STAY AWAY. Also the Subaru broke down on highway the day after she received it due to an incompetent mechanic leaving the gas valve open. Again stay away read more

The general manager let me know after taking a deposit that he doesn't provide out of state customers with temporary plates. I've bought several cars from out of state and I have never dealt with a car dealer who refuses to help With temporary plates. These people are the worst Subaru dealer I've ever dealt with & I'm buying my 5th forester, just not from them. read more

Wow.. Great job Ben and everyone at Atlantic Subaru. Went there to test drive some cars and Ben was more that willing to assist us in trying out multiple makes and models. After a full day of test driving we walked away with a beautiful Outback. Financing was a breeze and communication top notch form sale to delivery. Would recommend to everyone. Great service, great people and great cars.. Well Done! read more

Atlantic Subaru is such a non pushy dealership !! Friendly staff and so many vehicles to choose from !! I love my new wrx !!

Jessie in service is great. I have a 2014 outback. I live on the other end of the cape but come up to Bourne to get my car serviced. Friendly service. Comfortable waiting room and free wi if. read more

This review is for the service department. Very good experience with my recent vehicle service. It was taken care of quickly and they even gave it a wash. Everyone I spoke with there was very nice and knowledgeable. I Highly Recommend. read more

We contacted a number of dealers looking for the right Crosstrek for our son. Atlantic Subaru provided the quickest and best feedback hands down. Everyone we interacted with was very responsive, courteous, and professional Our first contact was Aiden White who works in business development. Aiden was very helpful and answered all our questions quickly without any hedging. When we asked him for the out the door price, he broke it down for us without being asked. We were surprised that he wasn't already a salesman. Aiden turned us over to Matt Menga our sales representative. Matt could not have been more accommodating. He was available at all hours answering our texts usually within minutes. He did an excellent job in getting everything together quickly especially since it wasn't your typical vehicle purchase. First, everything was done online. We never even knew that Atlantic Subaru existed before finding them online. Second, we were registering the vehicle in Massachusetts using my son's New Jersey license and his address in Boston where he had just signed a lease. All the documents had to be sent to Maine for signing because our son was there for the week. Finally, Atlantic Subaru arranged to have the vehicle shipped to NJ. Matt then had us work with Haik who took us through all the offers Subaru had to offer for new and used vehicle purchases. No hard sell, just a thorough explanation of what was offered and what the cost was. In the end we did purchase the extended warranty because of the value. Haik was just as helpful and knowledgeable as the rest of the team. We ran into a couple of minor issues with the timing of delivery but Matt made sure that we were informed at all times. In our opinion he went above and beyond in making sure we were satisfied with every aspect of our purchase. read more

We have been Atlantic Subaru customers for well more than a decade. This is a great dealership with an outstanding service department! The service dept. foreman Peter has always gone out of his way to be fair, and honesty comes naturally to him. He has a very pleasant demeanor as well. All the techs have been great! Mike is a Subaru Master Technician who has earned our confidence; so, Jesse (our very favorite employee there) has him work on our Forrester. We have found all the employees in the service department to be competent and friendly. Jesse knows our car and there is never any concern that something will be missed. A lovely, knowledgeable, highly competent woman! Lastly, and after the appearance of the lot and building, this is the first thing that potential customers will recognize: The sales department is run professionally! When our car is in for service we generally walk around the lot admiring the wide variety of high end luxury cars and trucks. When sales personnel approach, they are always courteous, professional, and non-imposing. So, if you are ever in the market for a Subaru or a prime high end or exotic ride, you will find it very well worth your while to check out Atlantic Subaru! read more

I just went here to check out a few Subaru models and had an amazing experience. Gretchen was phenomenal and gave us all the time we needed, all the information we asked for, and made the entire thing very comfortable and low-pressure. After giving us a couple hours of her time, we ended up not purchasing a car because I just wasn't quite ready to pull the trigger - no fault of theirs. So grateful for their time and I would highly recommend this dealership! read more

This place is so shitty I made a Yelp account just to save others from dealing with this. This dealership uses predatory sales tactics to pressure you into a worse deal than you should take. We called ahead and let them know that we were interested in a specific Outback. They continued to email us at least 5 times badgering us to see if we were still coming. I left work early and drove an hour and a half just to get sat down while Bob pretended to look for the car. He returned saying that someone had already put a deposit on it several hours before that day. They didn't let us know that in the emails of course. He then proceeded to offer us another Outback that was a year older and had 20 thousand more miles on it for the same price. They were banking on us being desperate and stupid. When I told him we weren't paying the same money for an objectively worse car he said, "Well that's what you're paying." I don't think so. Fuck you, Bob. I doubt the car even was on the lot in the first place. If you look at other google reviews and Yelp reviews you'll find that several people have had the EXACT same situation happen to them. Fuck you Bob. Fuck you Atlantic Subaru. Copy and pasted from my google review. read more

Thank you Atlantic Subaru service department for fitting me in at the last minute and efficiently taking care of a concern about my Outback

I would avoid this place at all costs. I emailed the Internet sales manager for a quote on an '07 Subaru Outback Sedan. They offered me a great price, so I went down to see them. Once I told them the price I was given they said they could meet it, but they low balled me on my trade to make up for the error. After an hour or so the agreed to their initial quote.I gave them the down payment and they said the car would be in the next day. The weird thing is that they refused to tell me the interest rate. The car never came in. In fact it didn't come in until 3 weeks later. The morning when I was supposed to pick up the car they called saying it had a broken ECU, but could get me a new ECU or a new car soon. That never happened either. Stay away, unless you like to tie up your money. Remember all car salesmen are the same no matter what the look like on the outside. read more

Worst dealership ever dealt with. Sent them almost a dozen customers and the sales manager is worst ever to deal with. Beware they are not in your best interest. Never will I deal with them again. read more

I recently bought a car at Atlantic Subaru. The dealership could have been much better about COVID but some of the staff are in denial and not wearing masks correctly. I picked up my new car and had to return to have it inspected but the paperwork would not be available for 2 hours because sales still had the registration. No one in service thought to let me know that ahead and expected me to wait. They were beyond rude. I left and had my reg emailed to me and sent a copy of the inspection to the dealership to have them reimburse me the cost of the inspection. Never happened. No one contacted me again. If at the start of a car relationship with a dealer, you are treated this way why would you ever go back. read more

I had a great experience working with Gretchen McKeon who guided me through every step of the car selection and purchase. Gretchen achieved that nice balance between selling the car and not pressuring to close the deal. Pricing was very fair - especially during this period of microchip shortages in the industry and lower inventories of new cars . She was exceptionally knowledgeable about the car's various systems and offered helpful suggestions on the initial setup of the vehicle. I recommend Atlantic Subaru. read more

After getting blown off by two local gas station/inspection stations this very same day in attempt to get my Jeep inspected in the immediate geographical area. I was accommodated at Atlantic Subaru, even though it was near closing time, I couldn't of been greeted any more pleasant or inviting. The greeter at the service bay was spectacular and assured me she and the team would be able to complete the state inspection. I would like to thank Atlantic Subaru and their excellent team Lorina & the quality tech member, (BO) who went above & beyond my expectation. This shows the length of which Atlantic Subaru will go to serve Atlantic Subaru's customers and the general public. The dedication and attention the employees of Atlantic Subaru bestowed upon me is a direct reflection of what customer service should be all about. read more

Gretchen McKeon was fantastic! She was a true professional--knowledgeable and personable. She answered all our questions and make excellent suggestion--the result was that we drove away with our wonderful new car at a price we liked. I am impressed with her follow-up and appreciate her patience as I learn to navigate the various systems of my new car. I cannot recommend her highly enough. read more

I just bought a car for my daughter who is attending grad school. Everything had to be done online because I am out of state. I was really lucky to be working with Andy. He was incredible and kept me informed during the whole process. We had to get MA tags and insurance and Andy made it so simple. He even had someone deliver the car to my daughter in school. Thanks Andy! read more

I bought a car from this dealership being 18. I bought a car I thought I could afford it's hard 3 problems within the first 3 months buying it and I'm very disappointed in them. I will not be buying or recommending them. read more

I had my 2015 Subaru towed to Atlantic Subaru after an unfortunate accident on the Cape thinking it would be in good hands. I was told it was just body work and they sent it to a locally shop. When I picked the car up and got on the highway it groaned and made terrible noises. Obviously Atlantic Subaru didn't make sure things were running right. I ended up in Hanover at a Subaru dealership that took good care of me and I ended up buying a new car. read more

We purchased our first Forester this week. Even with all of the covid19 restrictions, the experience couldn't have been easier and comfortable. Andy, our salesperson, was friendly and helpful. The showroom was under construction but there was plenty of spaces to sit which were clean. They even offered us hand sanitizer. The test drive went smoothly. We felt we got a fair value for our trade-in. Set aside at least two hours for the paperwork, which was very slow. read more

Would give it a negative number. Totally unethical. If you ask if you have a problem with something, they don't bother looking at it, they just tell you it needs to be done (got this on good authority). Stay away. read more

Recently bought a 2019 Forester Limited - our first Subaru. I complained how at highway speed, I could feel a slight shake or shimmy through the steering wheel. While the dealership balanced the wheels (so they say they did, kinda have to wonder with all the bad Yelp reviews) and test drove it, there is still a slight shake. For this kind of price, I would have thought it would drive better on the highway. I was told to drive it a bit longer and let the wheels break in - I have never heard of that. So after nearly a month of driving and a trip back to the midwest, I am regretting this purchase. Buyer beware, I am convinced there are better cars in this class range which I should have bought instead of the Subaru. read more

Sales team excellent guys, used vehicle purchase problems once I left the lot, very disappointed!! Vehicle delivered with quarter tank of fuel, dashboard light on when I left the lot, two days later car doesn't start!!!! Dealer expects me to get the car to them so they can fix it , which is 15 miles away, how do you do that when it doesn't f!!ing start. Seriously disappointed with my purchase! read more