I don't recommend Atlantic Pools in town. I paid $350 for our pool to be open, and they took the cover off and dumped chemicals in it and left. When I called the first time, the lady said they don't know what they do it them when they open them. I called back today and asked for a manager. She said...they take the cover off and fold it, put chemicals in and make sure everything is hooked up. But they also have so many pools to open in a day that they can't make it ready to use. Such a waste of money.... read more

I ordered and paid for a pool loner. they continually put me off and did not install it til mid summer. This year I ordered a new pump motor and new salt cell and they kept promising and promising and now it is June 9 and nothing even though i started this months and months ago. their prices are high; their clerk is rude; they are the worst. i always pay right on time; I am never ride to them; they treat me like dirt. read more

I definitely DO NOT recommend doing business with ATLANTIC POOLS & SPAS. After 5 years of pool equipment breaking, and difficulties balancing our pool water, we finally discovered the cause of all of our problems... ATLANTIC installed our pool filter system backwards. Our now broken equipment is not designed to have pool water that has not been filtered properly, flow through. Atlantic said they would replace the equipment that they broke, but are now refusing because we would not agree to pull our BBB complaint before the work was complete. If you have had a bad experience with ATLANTIC, complain to the BBB. Not sure how they can be such a bad company with so many negative reviews, and maintain an A+ BBB rating. read more

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I'd leave zero stars if I could. Paul is just blatantly rude and makes me never want to do business with them.

We first used Atlantic last year after we purchased a home with a pool. Kevin was very helpful with getting us unfamiliar with the operation of the pool and how to maintain it. We again had Atlantic out to install a new sand filter on our pool tuis spring. They were quick to get out and install the new filter. After reviewing the install I was not pleased with the workmanship. Kevin came out and personally corrected every issue within a day. Problems can occur with any project. It's more important how the problems get resolved and Atlantic proved that they will step up and make things right. Thank you Kevin! read more

Just recently purchased a house in Franklin and the pool didn't have a liner, as we were already in the middle of July I wanted this taken care of ASAP! I called a few places and they said it could take up to 4 weeks to get the liner then a couple of days for installation, Atlantic were the first to get out to the house and said 4 or 5 days to get liner and 1or 2 for installation, they kept their word and did a great job with the install, on top of that Kevin called back a few days later to check up and he discovered a leak in the pump, he took care of that problem even though it was unrelated to the liner and the pool has been great since. Overall: Quick service, good workmanship, and going over and above to keep the customer happy! read more

DO NOT HIRE THIS COMPANY if you want quality workmanship! First of all, as soon as they have your money (they require payment before finishing), they put you as the lowest priority on their list and it takes an really long time for them to finish the pool. Secondly, they have extremely unskilled laborers/subcontractors who do lower than subpar work! Thirdly, they treat you, as the consumer, like your opinion does not matter. They are not a customer first company. If they cared, they would get back to you in a timely manner, which does not happen! They ignore you, until you threaten them. Here are a few things that happened with us: Pool was installed and the walls caved in, the coping wasn't straight, the skimmer covers were crooked in the concrete (Dec 2020). In April, the jacked out the concrete and braced the wall. We noticed the aluminum coping wasn't straight and told them-they told us we were the "only ones" who ever complained about their work. They convinced us to put in flagstone coping (all by text NO pictures). They broke the big pieces of flagstone we picked out and used smaller pieces with huge grout lines that look like h***. The workers tried to leave, but I noticed that 75% of the flagstone wasn't level- The job looks like crap. Also, the grout mixture was inferior, never cured, and we have grout falling into the pool. They tried to fix it, but never did. The REFUSED to come countless times to talk about how to fix it- It is still breaking down into the pool. Other issues: pool ladder mounts not set in concrete in the correct position-workers threw brace onto flagstone and chipped a big chunk out of one of them-the transition between the flagstone and concrete is done poorly, with voids, excessive concrete, and it's crooked-the grout is cracked, breaking down (not cured, not dry), and falling into the pool. They are refusing to make this right to this day! read more

My past experience with pool companies has been that you call, they call back, or not, and come sometime after that call. Atlantic Pools makes and appointment, more importantly, they keep it. I had cracked pool steps that had been repaired poorly. Even though Atlantic Pools does not service this kind of a repair they went out of their way to find someone who did, and, as it turned out, did it well. I had a new pool liner installed by Atlantic Pools, the third since we built the pool. This is the first liner that had absolutely no wrinkles, absolutely a perfect install. After years of dealing with another local company and getting lack luster results I've discovered a company who knows what customer service means. Most pool companies offer the same basic service at the same basic price, what sets one apart from the other is customer service. That is what sets Atlantic Pools apart. Thank you Kevin for taking care of your customers! Connie Campbell read more

We just had a pool and outdoor kitchen put in. We started the process late in April and met with Brent from Atlantic Pools to start the process. We had little to no knowledge of the pool installation process and Brent walked us through every step. He was very knowledgable and he made himself available to answer questions and responded in a timely manner. He even invited to his home to look at his pool. The pool turned out beautiful and was finished on time. I have neighbors who decided to go with a different popular pool installers in our area and are still waiting on their projects to be started!! We also shopped this other company and their quote was almost $9,000.00 more!! We could not be any happier and recommend Atlantic pools read more

I want to echo Connie C's review in every way, so I won't repeat the glowing things she said. We've finally found a pool service we can trust. Great experience! Awesome service. read more