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    Atlantic Auto Sales

    1.0 (2 reviews)
    Closed • 11:00 am - 5:00 pm

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    2 months ago

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    Leo A.

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    2 years ago

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    Leo A.

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    Autos of Plano

    Autos of Plano

    (16 reviews)

    Absolutely fantastic experience at Auto of Plano. Was super easy thanks to Oscar! I always pay cash…read morefor my cars , so he gave me a very reasonable price for a luxurious car I wanted and it wasn't handled perfectly! If you are in the market for a pre owned luxurious car, go see Oscar at Autos of Plano!

    I rarely leave reviews, but after this experience, I feel obligated to warn others…read more When I purchased my vehicle, I was told that even if I purchase the dealership's aftermarket warranty, I could not file a claim for the first 30 days. Naturally, I asked what would happen if something major occurred during that period. My salesperson assured me, and I later confirmed this in writing, that if something significant happened, such as an engine or transmission failure, the dealership would take care of it. Less than ONE HOUR after leaving the dealership, my vehicle broke down. The dashboard lit up with drivetrain and engine faults, leaving me stranded. I immediately called the dealership multiple times and texted the contacts I had been communicating with, but no one responded, despite later being told they were still at the dealership for another hour. I had no choice but to pay out of pocket to have the vehicle towed. The dealership kept my vehicle for about a week before telling me that their mechanic had determined it only needed a "software update." I expressed my concerns because that explanation didn't seem consistent with the issues I experienced. They assured me they had personally driven the vehicle for the previous three days, approximately 30 miles each way, without a single problem after the update without concern. I picked up the vehicle, and just 12 miles from the dealership, it broke down AGAIN with the same issues. At that point, I had it personally towed directly to my local Porsche dealership because I wanted a comprehensive diagnosis rather than another software update. Instead of showing concern, the dealership was upset that I didn't tow it back to them, insisting I should have because their repair supposedly carried a 30-day warranty. I also requested a copy of the diagnostic report from their mechanic. I was repeatedly told it was ready, yet it still took several days to receive it, and blamed me that when I was in person it was there... even though I asked and was not provided it when I was there. Even then, the report was missing fault codes that my own code reader had captured before I first turned the vehicle over to them. The Porsche dealership completed a full inspection and found a substantial number of mechanical issues, repairs totaling well over half the value of the vehicle. That confirmed exactly why I wanted an independent diagnosis instead of another software update. Once presented with those findings, the dealership quickly backed away from their earlier promise to cover major repairs. Rather than honoring what I had been told, they only agreed to refund my down payment and wanted the vehicle returned so they could send it back to auction. That statement alone was incredibly concerning after everything that had happened. To make matters worse, despite the fact that this situation began less than an hour after purchasing the vehicle, they refused to reimburse me for the expenses I incurred trying to resolve a problem that existed from day one. They wouldn't even cover both towing bills or the diagnostic inspection that ultimately revealed the true condition of the vehicle. Buying a car should be exciting.. not stressful, expensive, and full of broken promises. I have never experienced such poor communication, such little accountability, or such disappointing customer service from any dealership. I cannot recommend this dealership to anyone. If you're considering buying a vehicle here, I strongly encourage you to think twice. My experience cost me significant time, money, frustration, stress, and trust. There are plenty of dealerships that stand behind the vehicles they sell and treat their customers with honesty and integrity. Unfortunately, based on my experience, this is not one of them.

    FairLease

    FairLease

    (58 reviews)

    Five-star service from Kyle! He has been proactive, extremely responsive, professional, and always…read morewilling to take the initiative to get me the best deal possible. He makes the entire leasing process easy and stress-free. What sets Kyle apart is the concierge-level service he provides throughout the entire lease term. It is great having a direct, trusted contact whenever you have questions or need guidance. Kyle is always pleasant, helpful, and responsive. Truly first-class service. Thank you, Kyle! Highly recommended!

    1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

    Atlantic Auto Sales - usedcardealers - Updated October 2026

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