Service Department is great, scheduled a loaner, showed up, discussed necessary maintenance, received my loaner, work done as promised. Great, professional experience. read more

Worst place ever!! I don't know how these people sleep at night, they did not pick up on a serious engine problem even though I brought it there countless times. Now the warranty has expired and they basically said too bad, not our problem. Do not trust these people with your car!! read more

Nothing but nice things to say, from my buying experience to my service calls. Never had any problems with this dealership, my salesman was Ed was very nice during the purchasing process, VERY patient with all the questions we had and haggling for a better price. My first service call went extremely well, they told me it would take about 1 1/2 hours, but it took only 1 hour and I had the rest of my day to myself. So far nothing but good things to say about my experience at Atlantic Audi. read more

Went here to buy a car made a deal they called me next day you can't get a car . They kept my deposit for 10 days every single day they told me a different story .The guy Rich was very rude . Don't ever go there the worst place to buy the car very disappointed . read more

Worse experience ever !! We went to this dealership twice and we agreed to lease 2 cars. While the deal was almost final (day 2) the financial advisor, Dominic Hughes, told us to wait outside his office for a few minutes while he printed the paperwork for us to sign. However, he left the dealership and never showed up again. Another manager told us that our deal was off. We spent there 2 whole days and we didn't even get the deal we were promised. At the end we contacted the general manager, Mr. Coppola to complain about this situation and he never said he was sorry for how his employees mistreated us. Instead, he covered them and their lies and told us that we got confused. Terrible experience. We will definitely inform the corporate office of their behavior! read more

Brought my A4 for its maintenance on a Saturday and waited in the customer waiting area for about an hour. Not bad just wish they had coffee or a vending machine it was freezing read more

My mother and I went car shopping the other day. We passed by and decided to stop (the 1st place we went to). We dealt with a cocky salesman names Jonathan - who had said to us, "There's a reason why I am the #1/top salesman here." Turned me off right away. I know it's a numbers game when leasing cars, so they ended up coming in with a great deal and I told him that we would get back to him that evening. On our way home we stopped at another Audi dealer to shop around and make sure before we settle on the first deal - He came in at an OUTSTANDING price and I couldn't refuse. I touched base with Jonathan through text (since that was the way we were communicating) and I told him that I couldn't refuse that offer and since he was not able to go as low with as much in the car I needed to go with this deal and I truly apologize and thanked him for his help. He said, "Just shocked me, don't know how they even got close to that number, bc they were already losing deals." I said, "Not sure how he did it, but he did and I couldn't pass it up." Jon said, "The funny thing is, we could have done the same deal and it's a locate meaning they are getting the car from our inventory..... That's the car business, I'm totally fine. Water under the bridge, it's a done deal." Me: " My mother didn't sign anything yet because she was back an forth - if you want to work with her on a price she will come there and work/sign with you guys." Jon: "My manager said to come in if you want us to entertain those figures, you'd have to be present in the store." Me: "It's ok, the other Audi dealer is close to us, not a big deal. If you were able to match the prices, I wish you would've from the start. You told me that was the lowest you could possibly go. Thanks so much!! Have a good day." Jon: "We don't give our best # Bc customers like you shop our number anyway. We do right by those who to right by us. It's just a courtesy." Me: "This is a strange way to do business. You don't think customers will check to see if they got the best price they could possibly get?" Jon:"Of course, and we will also try to make a living and attempt to make some form of small profit to survive and feed our families as well. We could have easily matched or even beat that price being that we are a bigger dealer. It's all about courtesy and communication." Me: "Thank you so much for your insight as to what makes a good salesman. I'll keep that info in mind." Just Rude... Why not say - " I wish you would have came back I would have worked with you, congratulations on your new car!" He was cocky from the start. His managers were EXTREMELY nice... Just he was not. Would never step foot in that door again. read more

Buyers beware...these are really bad guys with a smile. Bait and switch kings. You cannot buy a car here for the advertised price unless you add ridiculously high interest rates and obnoxious phony dealer fees. Be smart, go to a different dealer.. read more

My experience with the dealer was terrible. I found a car of my interest on dealers website for an advertised internet price. I called the dealer to verify the availability and price. I took a day off at work to go buy the car and went ahead to buy the car. I wanted to pay with cash but the dealer convinced me into financing. After checking my score the dealer came to me with monthly payments almost twice as it should be and a very high interest rate, he tries to convince me that this is the lowest I can get (just to add he offered 7.8% and I just got a loan for 2.08%)...When I tried to calculate how did he came up with monthly payments that high he told me that it is not possible to calculate. He insisted that the additional 100% more from the advertised price is just interest charges. I got confused and told the dealer to show me the purchase order and list all the prices and fees but he refused and said that he is not able to do it before I apply for the loan. It looked shady to me that he does not want to show me the fees and pushes me into getting into a blank deal. I told them that I am going to come with cash tomorrow and buy it for the advertised price. The next day I came to buy the car. At the entry the sales person asked if I am ready to close the deal - I said yes and I have the cash ready, he told me to wait. After waiting over an hour I asked someone if they are going to help me out. Over half an hour later the sales person came to me and said that the car is sold. I asked for a manager because the car was still in the lot and as I wrote before they were asking if I am ready to buy it. They told me that it was sold few hours ago. I felt hard done by the dealer and got out of there in a heartbeat, on the way to my car the finance manager called me and my spouse very rude word. The next day I got a phone call that they are following up if I am still interested in buying the car and it is still available, when I said yes and gave them my name they hung up. I got the same phone call the following day as well. This shows that they were lying that the car is sold. The car was still advertised. They wanted to rip me off for almost twice the car price and they refused to tell about all the fees, better, they were insisting that its just interest rate. The costumer service from my experience was terrible all the way. I never want to deal with that dealer again. read more

I brought an Audi A3 a few months ago and the car was given to me without a passenger side head light bulb, the car was preowned. Once I realized the bulb was out I made a service appointment and brought the car in, the service manager I forget his name blamed me for removing the bulb and I told him why in the hell would I remove the bulb and two be driving around without a bulb? I will never bring my car in for service there again nor will I ever buy another Audi!!! My wife wanted this car so I got it for her, I personally only buy Mercedes Benz and after this I see why. read more

Stars?, how about minus 5. Do yourself a big favor...look elsewhere for a vehicle. After working with a salesman who couldn't answer any of our questions about the vehicle, told us we should do our own research...and was anything but friendly....If that wasn't enough it gets worse- once we met up with this dom guy in finance-that sealed it for us. Without going into any further detail my wife and I walked out & wound up purchasing from another Audi Dealer with much better terms and monthly payment. A little advice to this owner & GM, loose the finance guy. read more

Do yourself a favor and dont even bother with this place. I saw an add for a vehicle at this dealeship. I called to confirm that it was still available. When i get there, much to my surprise, the car had been sold. They offered to show me a similar vehicle. I inspected the car but lost interest when i noticed it had work done on the body (which indicates an accident). Upon receiving the auto check report, it was confirmed. When they saw i was no longer interested they presented an altered autocheck report on my vehicle which i originally planned to trade in. They offered me half the value of my vehicle and insisted that i was better of making the trade for their vehicle. When i got home, i ran my own autocheck report which is vastly different from the one at this dealership. In conclusion, stay away from this place. They are crooks. read more

I was referred to this dealer by a friend. I was expecting the sales team to possibly throw in a few perks- Since I was referred by someone who recently purchased a vehicle there, and came there because I was unhappy with the Audi experience I had in lynbrook ny. However my entire buying experience came up unprofessional. I came on a saturday and was ready to lease right then and there. I traded in a vehicle from another company and this was my first Audi. I decided on 2014 Q5. I was told that all the paperwork would be done for me later that day and I could come by the next day- sunday and pick up the car. When i arrived Sunday- not only did I have to wait for some of the paperwork to be finished- but the car wasnt ready and the "manager" (cant remember his name)- was unable to explain what I was signing and why. This left me frustrated bc i wanted to understand what each thing i was signing meant since I was making such a large purchase in my eyes.....instead i was told "just sign it you have to". So after the paperwork saga was finished- we walk out to the car and as i am being shown the ins and outs of the car- i notice that the odometer reading is 200miles more than the statement that I signed inside. I'm sorry but how do you mess that up for a new car? Thankfully I noticed it and brought it to their attention right away. I was told they would need to re-do the odometer statement and contract and fedex both to me overnight the next day and I could send it back. To me, overnight means the next day. But to this sales rep it meant one week. It took one week to receive the corrected documentation after multiple texts and emails that he decided to stop responding to. I also asked him to check my trade in car for cd's i realized i left in the disc changer. He said he would send them in the fed ex. When the fed ex came- the cd's were not in there- i was annoyed but what did i expect? It gets better- then they go to put the plates on my new car from my old car and I notice that my car doesn't have the flush bracket that the other Q5's have on the front grill. The sales rep overlooked it and was going to drill directly into the frame of the car!! I stopped him and told him he needs to order the correct bracket part and then put it on. I was told "ok but we have no way of knowing how long the part will take to come in". Annoyed i didn't care anymore and left the front plate off until this part came in. I figured they would call me when it came in. Nope. I called/emailed/texted the sales rep everyday for 2 weeks (with no response) to find out the status of the part and when i could come to have it put on (since my time is limited and I live in the city). One lucky day i got another manager on the phone who said "oh yeah the part is here." Really?? Was anyone going to call me? Or did i need to do there job for them and call everyday to check on the status? Also- as soon as we left the dealer with the new car i pulled into my driveway- got out and walked around the back and noticed a surface scratch on the back door about 8inches long!! We didn't see it at the dealer bc it was backed into the shade. At this point i was so annoyed with my whole experience i decided to blow it off for now. 2 days later i called and spoke to the manager about it- who told me to take a picture of it and email it to him. I did. And i never heard anything back. I'm not surprised now bc they apparently have no customer service. I better not be charged for this scratch when i turn the car in. Needless to say- i don't plan on referring anyone there or coming back for service. My audi experience was terribly and although i love the car- i regret buying it from them. I don't think i will buy another Audi ever again. read more

Great customer service. Helped me right away and were very kind. Let me test drive any car I want and didnt annoy me with facts no one need to know about cars. Definitely better than a BMW dealer and would do business with Audi over BMW because of their service and quality cars. read more

This dealer should be shut down or under new ownership !! They are the most deceitful cheating lying pieces of sh!t. I would NEVER RECOMMEND them to anyone!!! We found a 2015 Q7 that was listed on their website as well as others as a Audi C.P.O This means certified pre owned. The qualification is via 300 point check list to assure the vehicle is up to standard. WELL NOW HEAR THIS ....They lied and filled out this warranty check list then tried to push a 3rd party warrenty $5000 + on us as well as their prepaid maintenence $1500 which is a lot of bull and still cost you $$$. They kept changing the figures from $695 dealer fee to $995 then charged us a additional $1500 to have the Audi C.P.O warranty. They didn't have the car ready for sale but had us take it home that night and said all would be taken care of . BIG LIE !!! I had to call numerous times and they would never return calls. Audi USA meanwhile was calling me to ask me about my experience.... shitty I told them. To this day over 2 montns later I still don't have the glove box information books , the ones that explain everything about rhe vehicle. When they did service tne car it was for things they had listed like new rear brakes * ,oil change, wheel locks and a rim repair. They kept the car for almost 2 weeks. Dropped off on Tuesday 9am and got it back following week on Friday 6pm. No loaner car either. Today thank God I did the front brakes they were worn down to 1/16 of an inch the wear sensors were wasted. They said the brakes were fine too. * They never changed the wear sensors on the rear brakes when they did the brakes, a big no no. I know plenty about car repair and maintenance and can tell you that this dealer is dishonest I will never go to them for anything but may take them to court !!!! read more

I leased an brand new 2019 Audi Q7 from Atlantic Audi and this was the most disappointing experience for me. Sales Associate Geniliad/Genilia and her manager Jessi promised me to pay the disposition fee for my previously leased vehicle from Infiniti and they kept my vehicle and gave it back to Infiniti but never paid the disposition fee and now when I got a bill from Infiniti ATLANTIC AUDI denied to pay the fee. These people do fake promises and tell alot of lies to sell their vehicle and cheat you when you will purchase it you will find out all promises were fake and their aim was just to sell vehicle. I prefer not to take any vehicle from Atlantic Audi as this is the worst dealership in tristate and most dishonest sales reps and managers. Don't get scammed by their lies they will tell you that they are discounting the vehicle you are purchasing but instead they are scamming you and if you will compare the deal from any other dealership you will get to know that in-fact did not discounted the vehicle but only cheated you. I wish I could have the options to give them stars in negative. read more

Don't bother. i bought a very expensive cadillac from them, then had to spend 5k on getting it fixed, the manager said, "no, you are wrong, there's nothing wrong with the car". Thats after my local Cadillac dealer confirmed everything that was wrong. THIS PLACE SUCKS, STAY AWAY! read more

Run don't walk away from this place. You probably will have to run cause they don't fix your car correctly. Everything was great when they wanted to sell me the car, but service.......forget it. They are very good at making promises, keeping the promises they make is another story. They get one star because I can't give them no stars read more

What a joke this is for an Audi dealership. I talked to three different salesmen, the first one never called back with my questions, the second one told me the car was warrantied until 2020, which as a 2012 wouldn't make sense even if certified, the last salesmen told me that they write certified on their site, but that's it's really an option you can add on for additional money. Other dealerships that state certified, actually mean certified. I was willing to overlook all the bad reviews if the car was decent, but after wasting a week of not being able to get correct info and the sham of their 'certification' I don't feel comfortable buying anything from such an untrustworthy source. read more

This dealership lacks the professionalism and skilled staff to be a quality certified Audi dealership. The mechanics clearly do not how to troubleshoot...they use a method called shot gunning, they replace components until they fix it at the customers expense. Better yet they say the vehicle is repaired and when the customer returns to pick it up the problems still exist. Where is the quality control??? While I served in the army repairing avionics on helicopters if I delivered the type of service Atlantic Audi has delivered to me lives would of been lost. The level of professionalism, customer service and quality control is unacceptable to represent a luxury line of vehicles. The service Manager Elliot Lamboy is useless, no knowledge of customer service. I have spent over $10,000 and the vehicle is still not 100% repaired. Stay away!!!!! read more

I have now been to this Audi dealer twice. Both times a similar experience. They low ball the heck out of you on your trade in. Even when you show them comparable values, they make up some reason why it doesn't apply. This last time around they low balled me and gave me the reason that the value they gave me is what they would get at auction. Ironically, the car I was trading in was the same car I was looking to but from them the first time I went there so why would I believe that my car is an instant auction car? The manager then called me and I explained how irate I was and why. He said he would get back to me and never did. Par for the course from a poor dealer. read more

these poor reviews i can relate too, i Had a poor experience with this dealer back in 2009************* however.. under new management and a brand new staff and Brand New facility, that once you walk in you realize Audi is class, from their show room cars, to Atlantic's interior design of the dealership, I was treated with the upmost respect during shopping, and purchasing, i sat down with Michael Abu, and i gotta say this guy was just plain nice. He wasn't pushy or shark type that you may be used to in an auto dealer. he was very respectful, patient, and very knowledgeable. He has a lot of experience with German luxury/sports cars and you can tell he really enjoys what he does and enjoys the consumer's experience as well. teaching/presenting Audi's to new purchasers or possible consumers means everything to him. And very quickly he was walking me into my brand new 2015 A4. last but certainly not least was Omar from financing.. this guy is customer service personified. my experience with him in his office was great and anything i was unsure about was explained in full detail and made my entire shopping/purchasing experience wonderful. thanks again guys! read more

This place is a joke! Firstly the reviews here are fake, every time I am servicing my car, you here constant complaints ...Be careful to whom you sign a commitment with. Stay far away. I have four immediate relatives with Audi's and we all agree this one is by far the worst. I am now believing they receive the worst cars in New York. You will definitely get a car defected from them. And the service team is a bigger joke. They tell you they have a new manager but it's the dealership and their employees. They do not value your business nor your time there being wasted . I've been at this dealership more than 5 times for 4 hours each time and I still have the same issue. Why am I wasting my time, on my day off, for the same issue? They lie and say they ordered new parts , and this may seem accusatory but they're obviously lying or stealing it, because it's the same part with my markings on it. Pretty soon will trade this 2017 car in and never purchase anything from Atlantic , regardless of their deals for their defective car read more

I have never had a better experience buying a car. Other dealerships were unable to find the car I was looking for, all telling me that i had to order a 2017 to get all the features that I wanted (at a much higher price than the 2016). The sales manager, Rashawn, took the time to look around the country and found another dealership with a 2016 in stock. I told him the price I was willing to pay. Very little haggling and he agreed to the terms. Dominick, the finance manager, was also very fair with the warranty pricing, after showing him the prices available at other dealerships. The salesman, Taureen, did a nice job going over all the features of the car when we picked the car up. He also swapped out the apple cord from my car, for an android cord from his own car. Far and away, the best car buying experience I have ever had. Highly recommend this dealership if you are considering an Audi. read more

Atlantic Audi is outstanding, and I'm very glad I bought my pre-owned A5 from them. My whole experience with them has been very positive, starting with Felicia in sales who did her utmost to ensure I got the exact low-mileage, manual transmission A5 I had my eye on, to the finance manager who helped secure a low interest rate on my financing, to Peter in service who was super helpful when I brought my car in to repair cosmetic damage to the rims (do yourself a favor and buy the wheel and tire coverage from RoadVantage - I'm glad I did), to Raquel who loaned me an awesome A7 while my car was being serviced. Everyone I've encountered here has been exceptional and I'm very glad I bought my car here; they definitely give you VIP treatment. read more

Overall great experience at Atlantic Audi after the purchase of an A3. The dealership is modern and meets the expectations of what an Audi dealership should resemble. The team at Atlantic Audi offered me very aggressive deals that other surrounding dealers could not beat or match. They answered my questions very honestly and everything was very straightforward. If there was an issue the staff was very quick and professional to fix them. Will return for future services and for future purchases of Audi Vehicles. There pickup and drop-off service is also a huge plus and their loaner fleet consists of well equipped late model Audi Vehicles, another plus. read more

I am not one to typically write a review about another establishment but I have been so frustrated by my experience with Atlantic Audi that I wanted to share. I will start out by saying that the act of buying my car with Audi was a very easy process. The salesman was friendly and I felt like they had my best interest in mind, or at least as much as you can in a buyer/seller relationship. Audi agreed to pay off the remaining 3 payments of my lease with Nissan, as well as wave the disposition fee that all dealerships require when you turn in your lease. I left there thinking I got a great deal for a great car. Fast forward 4 months later and I have had nothing but hassle and headaches with Atlantic Audi. I received a letter from Nissan after 2 months saying that my payments had not been made on my vehicle. When I called to confirm that payment had been made I was told that a check had been sent out 2 months prior. I was also told that Audi does not pay any disposition fees and they would only be paying off my remaining 3 lease payments. I explained that this had been promised to me by my salesman and even went as far as to contact him directly. His response to me was that Audi does not pay the disposition fees with other dealers. When I sent him a message back saying that this was something he promised during his sales pitch he never answered me again. I called Nissan to confirm this and they denied ever receiving a check for my account. For the next 3 weeks I left 5 messages at Atlantic Audi without receiving a call back. At this point my account has been sent to a collection agency. I finally had to demand to speak with someone and was told that a check had originally been sent out for payment, however Audi wrote down the wrong account # so it was never processed. I was told a check would be sent out immediately and that I would be emailed a copy. I have had to follow up 3 times to date, and have yet to receive any follow up email, even though I have expressed quite clearly that this is now in the process of affecting my credit score. I have never been so frustrated with a company's lack of empathy towards a situation that they caused in the first place. Audi itself is an amazing car, but I would be careful where you purchase yours from. read more

Bought an Audi recently. Sales person very attentive but once sale completed they treat you garbage, ignoring you. No response to calls, texts, etc. the sign that says "under new management" is only a new sign. They also PAY DEALERRATER.COM to remove negative reviews! Scammers read more

I would give this dealership 10 stars if i could! - I did not know much about Audi when I was looking into leasing one and a friend of mine recommended this dealership. i saw the reviews online but i figured why not give it a try anyway. Right away, the GM Tom sent me an email letting me know who I would be working with and assured me I would be in good hands. When we went on a Friday night, the price point i was looking for just wasn't there, so we left. They were not pushy at all, gave me signed paperwork that if i changed my mind i could still have the deal they were offering. Well, 9am on the dot Saturday morning i received a call to come back in with a lower price so i went back in still unsure about the deal. My salesman Jim, manager Daniel, & GM Tom all sat with my family and i and agreed on a price together! The entire team, even the salespeople that were not a part of the sale treated us like family. Other salesman were showing me how the cars work, explaining to me the differences of luxury cars, helping me decide what i wanted in my package, and out right was being honest with what i should have for a person looking for an Audi at my age. They were not pushing me into anything i shouldn't have had in my package! The entire process was extremely simple, easy and i would recommend them to anyone! I received my car that day, all shiny and new!! read more

I would never purchase Audi from this dealership, my friend who does not have a yelp account and asked me to write this review on his behalf has a 2008 Audi that he purchased from this dealership and found out over a year later that there was a recall for the passenger airbag he found out today and the recall was 8/3/16 "that when in the event of a accident an inflators rupture, metal fragments could pass through the airbag cushion which may result in serious injury or death to vehicle occupants. Audi does not recommend the use of the passenger seat whenever possible until the repair is done" In my eyes this is highly unacceptable and for the last year he has had his fiancé and friends driving in that seat and not knowing there was a chance that if that airbag did deploy it could of killed them instantly. This dealership never called him or sent a letter. Not to mention he brought his car in for service on 10/28/2016 and even then was never notified of this recall. Not to mention that Audi states that there is no repair at this time for that issue. So now he is unable to drive the vehicle due to the unsafe issues that there is no solution at this time for. He or myself will never purchase an Audi bc of this. read more

The worst customer service I have ever experienced. I traded in my first lease at this dealership and signed a contract for a new lease in April of 2017. The contract stated that Atlantic Audi took responsibility for all body damage for the vehicle I returned. Atlantic audi has yet to take responsibility for the damage and I have continued to receive bills for the cost. I have been in contact with the sales manager and general manager for 9 months trying to resolve this issue and have been told by them time and time again that they are handling the issue and writing a check. They are liars, I received a bill for the damage from a collections agency this week after 9 months of being told it will be taken care of. Atlantic Audi is the most unprofessional team I have ever had to deal with. I love my vehicle but they have ruined my experience with Audi. If I choose to lease another Audi after my current lease is up, I will be going to Smithtown Audi. I will never recommend this dealership to anyone. I am shocked that a car company as reputable as Audi has not shut this dealership down yet after reading all of the negative reviews. read more

sales team is horrible. They know very little about the cars and often just make up something if you have question about the cars that they have no clue with. We went to buy a new car and the new car had problem. The tailgate won't lock. They told us they sent the car for cleaning and it took more than 3 hours. Then a worker drove our car back and did not come to us. We were waiting in the parking lot and saw him made a phone call and drive off. When we asked the sales manager, he said the car needs fuel, another 20 minutes we had to wait. Finally the car came back and almost no going over with the new car. The sales manager installed the plates and rushed to shake our hands. I found missing lighting cable ($110 and not removable from the package, he said), missing key in the wheel lock($115 and not removable from the package) and he told me it was not part of kit. On our way home, I immediately noticed the red trunk door on the car dashboard, at that time I didn't realize it was a problem till we got home and tried many times to close it. The trunk door would not close all the way and trunk light still on. It was one thing that new car has issue and we had to go to service center on the next day and found out some wire broke inside and need to order parts to fix it. It is more troublesome to realize all the lies they told us and did everything they could to hide problems. I called the sales general manager on the next day to tell him about bad experience. He apologized and said would get back to me. No answer after. When we called him again today, he refused to acknowledge that I called and told us it is normal that a new car has issues. Nothing to worry about that new car has warranty. No sorry for all the trouble we had to go through and all the lies they told. read more

Be careful, make sure all agreements are in writing. We just leased 2 cars from them and all negotiation was done through email and phone. This is the second go around as we had 2 audis coming off lease. We dealt with the Asst manager and went in to pick up both cars. When it was time to sign, the monthly payments were about $65 and $85 a month higher than agreed.They would not honor the price so We walked out. I emailed the Manager and he actually got back to me and honored the price, however, would not honor the tire and wheel insurance or the pinstriping we were suppose to get. When we turned in the cars, I left my Maui Jim sunglasses in the car. I called them and they said they had them and would hold them for me. Came by the next day, and the glasses were gone. No one cared nor did they do anything about it. I was out a pair of $200 sunglasses. I will not be going back there for servicing as I do not want to have to clean out the car everytime I need servicing. read more

I was disappointed with the service because my sales person Mike Abu and finance manager Omar was not on the same page. Mike Abu was the best salesman a car dealership can ever have, He's very professional and always keep his word and return all phone calls on a timely manner, Every time call there he's always busy helping a customer but he always call back with best solution to any problem regarding a transaction. Do not buy from them if you live in a different state other than NY. They will tell you that you have register your vehicle through them and will charge you a lot of extra fees to do it. Other dealer usually let's you pay your taxes in your state and register your own vehicle by yourself. They said it's their state law which I bought cars in NY before and never ran through this problem. They will give you a 30 days temporary tag and the process for them to register the vehicle will take approximately 45 days. Be aware if you live in a different state and looking to purchase from them. Make sure you ask for Micheal Abu to help you. He's the best there. read more

I visited Atlantic Audi of West Islip to get a price on the 2015 Q5 suv, and was helped by Alex. He seemed to be very friendly, and left me with the interpretation that I would be able to get the car that I wanted at a price I could afford. I planned on turning in my truck, and putting the minimum amount down. Some time later he tells me the general manager has appraised my truck, said that we could afford the Q5, gave us an excellent price and started to do paperwork with Alex. Then the GM comes back out and proceeds to tell me that "he messed up" and shook my hand, and basically told me that I couldn't afford the car at the price that we originally agreed upon. This was a big disappointment, and extremely rude of him to mess up and then assume I cannot afford the new price. This is a very big insult to me being that I previously owned an audi A4 from them. I will never refer any of my friends to go to them for a vehicle, ever again. read more

I was looking for a used car for my 67 year old Mom. I tried a small used car dealership and got some sleazy sales tactics including accepting a deposit for a car, then telling me the next day they couldn't sell it to me for safety reason but they'd be happy to show me another car (aka someone else showed up after me and offered more money for the same car). After that I decided to try a reputable dealership to avoid the hassle and uncertainty. On NY Auto Giant I saw a car at Atlantic Audi that meet my budget. My daughter and I went to Atlantic Audi and met with Phil VanDeusen to test drive the used car. The test drive went well and I put down a deposit pending review by my mechanic. The next day...Phil called to tell me THEY COULDN'T SELL ME THE CAR because it needed another $4,500 in repairs and wasn't safe without those repairs, so they couldn't sell it to me...but they'd be glad to show me another car. SERIOUSLY! I spoke to the used car sales manager, Richard Healy, to find out how/why they had the car on the website for sale and even worse, allowed me and my nine year old daughter to test drive an unsafe, unsalable car. In short, the answer was too bad, so sad try again. I will never buy a car from any Atlantic dealership and will advise family, friends, co-workers, colleagues, and anyone else about the unprofessional and poor treatment I received at the Atlantic Audi dealership. read more