I scheduled an appointment as I am in excruciating pain in both thumbs. I eagerly waited the month…read moreto get to my appointment date. only to wake up that day, to a voicemail stating they need to reschedule and I could call them back to find out why? I'd like to just say life happens and whatever but the severe pain in both thumbs as I type this out has me questioning? Isn't this HARM? I think I will try to pursue a relationship with a doctor who understands the importance of keeping appointments. Especially when the patient is suffering. I waited patiently for my time. Then my time was given to someone or something else. Which would be fine, If my suffering weren't prolonged, as a result. As it was, I must say, no thank you to Dr. Massey and his unwillingness to be there at our scheduled time. Whatever the reason. Even if he couldn't be there, someone else could have been. Going to go cry now.

Dr. Preston Smith recently did a total knee replacement on my husband and the whole process has…read morebeen GREAT! Dr. Smith is very attentive, answered all of our questions, and prescribed a cryotherapy machine which is a game changer for swelling and overall recovery. We highly recommend Dr. Smith and Arizona Orthopedics!

Dr Senese was one of the best doctors I found in Tucson, Az. He was one who never rushed you to…read morehave knee replacement surgery. It was sad to see him leave Tucson. I hope those in Georgia who need a GREAT doctor look him up. When you meet him, I'm sure you'll appreciate him as much as I did. He is a GREAT GUY!!

Straight up and to the point! Trying to avoid knee surgery so Dr Mark has put me on a great game…read moreplan. I only wish he was a primary care physician. Kudos to Penny as well! Highly recommend.

I had my follow up with Dr. Tucker, he confirmed his initial diagnosis and provided me with a…read moreprescription for physical therapy, which was exactly what I needed. My shoulder pain is gone and I have full use of my arm now and sleep comfortably.

I saw Dr Tucker for a knee and a shoulder problem. Both issues were handled competent and…read moreprofessional. He is very friendly, explains the situation, offers the options and gives the patient space to decide. I love that in a doctor. I would trust him with any procedure. The guy is a diamond.

Two years ago I would've been writing a five star review. I had a sports injury recently and made…read morean appointment to get a diagnostic ultrasound and about a week before I was to get the test and see the doctor. They called me and said that particular doctor doesn't see anyone over 22 years old. Well I'm older! I literally went into the facility and made another appointment. They said they had no record of me, I was a previous patient for another injury two years prior. They said they would contact me and they never did. I called them more than once no return call I had a dentist appointment who was just around the corner and went in again And they said they didn't have anybody that could see me????????? I happen to be a medical professional myself, and have referred people there in the past, and they will not ever get another referral from me . Horrible.

I was involved in a pretty serious auto accident. My life went from amazing to oh my God what am I…read moregoing to do. Dr. Dusenberry and JT and let's not forget all the gals at the front desk. I've been so kind and helpful. I'm on my way back with their help. I highly recommend this place.

The best doctor I have ever been to. Honest, knowledgeable, and direct. He paints a realistic…read morepicture of outcomes and expectations. I felt heard and understood and not rushed. It amazing how this experience provided me the support I needed to cope with my physical limitations. Thank you! Highly recommend

I have seen Dr. Endean for chronic shoulder pain and knee pain. I had a decompression surgery to…read morereduce impingement on my shoulder done many years ago, and was sure I was heading down this path again. After ordering an MRI and learning it was more of a tendonitis issue, Dr. Endean was supportive that I had visited a rolfer who loosened the muscle tightness surrounding my shoulder, and sent me for physical therapy to strengthen the muscles and tendons. I was very relieved and pleased that he didn't rush me into another surgery and didn't scoff at the fact I found relief in a non-pharmaceutical way. My shoulder is pain free now. My next issue was a knee injury, which felt like something drastic. Again, after tests showed my knee was structurally okay and I needed to do more self-care and rest, my trust in his judgement as a thorough doctor who wasn't an aggressive surgeon became even stronger. However, when surgery is needed, he would be my choice. He did surgery to repair a torn meniscus for my husband's knee, which went great. He walked from the surgical facility to the car and had no pain. Dr. Endean is an athlete himself and seems to understand well how to best approach an injury with the best resolution and the least invasive process. He also has a great sense of humor and good bedside manner. His staff is very good and I have never had to wait for long periods of time, so the office runs efficiently.

Banner told me my right arm was sprained, I knew better. Doctor Goode diagnosed thr fractured bone…read moreas a right proximal humerus fracture. The ball was broken off of the shaft and in three pieces. Open reduction resulted in one plate and nine screws. Fantastic service. I was a patient of Doctor Peterson at Tucson Orthopedic Institute two years ago for a cellulitis infection that could have resulted in the loss of my right leg. Again, this was a fantastic experience.

This review concerns billing for a MRI review call with Dr Norris on June 4, 2025 and subsequent…read moreinteractions with the TOI Business Office. Because travel to simply discuss the results of the MRI would require 100 miles of driving, I was granted a phone visit. In the course of the phone call, no mention of a co-payment ever occurred. From previous experience with other medical providers, it was reasonable for me to assume that TOI would not again bill me to simply provide me with the results of testing that I paid dearly for, but if they did again require a co-payment, they would notify me at the time of service which is customary of all businesses, including those of a medical nature. In December, 2025, I received a surprise letter from a collections agency demanding the past due payment of $40 for the June 4 visit. That letter was the first notification of any kind of an amount due that I had received. I immediately called TOI and was transferred to a representative from the TOI Business Office who falsely claimed that TOI had mailed billing statements in June, July, and August. She told me the dates of the statements and confirmed my address. I questioned why it was that the collections agency could successfully mail a single demand letter and I would receive it, yet three TOI statements somehow got lost in the mail. She insisted that they were mailed. I paid the $40 to the the representative during that phone call and demanded evidence that TOI had mailed statements. Soon, I received three printed statments in a single envelope from the TOI Business Office in Dallas. The representative had simply printed them from her computer, and highlighted the dates on the three printouts as if that was somehow proof that they had actually been mailed. During the call with the representative, she also stated that the statements were available on my patient portal. It then took a call to TOI for me to setup a password for that portal, and I verified that yes, there were PDF copies of statements there. Yet, I had received no notifications by email, text, phone, mail, or otherwise that the payment was due. Who logs onto some patient portal just to check to see if there might be some payment due? That is not how billing has ever worked in the United States, and I have things to do other than recreationally check patient portals for bills. For the poor business practices of TOI, I give them one star. First off, TOI should have discussed any amounts due at the time the medical service was provided way back on June 4th. After failing at that, TOI had endless opportunities to notify me by mail, phone call, text, or email, and I would gladly have paid the amount due. Finally, one would think that a representative from the billing department of the Business Office could be trained to understand that a PDF file viewed on a computer is not evidence that a statement had been mailed. If it had been mailed, I surely would have received at least one of the three allegedly mailed statements, and I would have taken prompt action to pay it, just as I did once I received a demand letter from a collection agency that was truly mailed. If you enjoy being treated as a deadbeat by TOI and a collection agency for not paying bills you weren't notified were due, then ignore my one star review.

At your first appt Dr Jeffrey Barone will write many scripts for baseline tests. However he does…read morenothing with them. Follow up is poor. I had an x-ray done with no diagnosis or follow up. Same with a Colonguard test. Be careful because they don't check with insurance either. When I called to discuss my concerns I was told by the front desk that the Dr would not be updated with my concerns and that just won't call me again. Sadly customer service isn't on their list for customer satisfaction.

I am the #1 fan of Dr. Jeffrey Baron. He hold my hand throughout the process of my Fusion Surgery…read moreL5 / S1. Before and after the surgery I was able to have prompt communication with him and his staff. I would never choose another orthopedic surgeon, only him.

No one has answered the phone in two days. How am I to…read more make an appointment? Contact information sent to Doctors office is wrong.

I was referred to SAO to see Dr. Lacey Rao. Staff is courteous and professional. Dr. Rao saw me on…read morea Tuesday and fit me into her schedule for surgery Thursday of the same week. I had a severe issue with carpal tunnel and a trigger finger. I'm now on the mend and need help with the other hand. I will be going back to Dr. Rao for that!

Have had a good relation with all staff, Dr. Johnson, Dr. "A" , Kelly and Dyan at check in..until…read moretoday..the above know I,m deaf and have a brain injury. Had 1st appt with Kimberly Tucker...was supposed to see her 7 days ago but after1hr 20 min., nobody showed..except nice gal Carolina; who informed me That Dr Tucker still had 3 pts ahead of me. I had appts and meds I had to take,s so I told Carolina I.d have to leave. No one even told me, or others waiting, the doc was running late. That was 7 days ago. Today she was only about 20 min late..stuff happens. Tucker comes in.no eye contact, sits down at PC and starts asking questions. She looked up when I didnt answer and I pointed to my hearing aids indicating problem. APPARENTLY NO ONE AT BANNER HAD PUT AN ADvISORY IN MY CHART , "EXTREME HOH. " I explained hoe to commune with me..Talk SLOWLY and clearly and Ill hear here. Instead she keeps talking fast and LOUDER; making me adjust my Aids. She felt she had to dominate the conversation; even when I showed the memo from Dr "A" as to what needed to be done She kept elevating and reverting to fast speech. Finally she stormed out of Exam room. I waited for her to come back...had to check.. Carolina said '"she wasn't coming back to see me." Everyone out side heard her talking loud, then me having to respond loud that she was talking too fast. I have NEVER been treated worse by anyone at any Med facility. I.m 79 years old. Does she think I had a stroke to personally inconveniece her? I graduated from Medical School at the beginning of the AIDS crisis, worked in ERs at VA Phoenix, Tempe, Tempe St Lukes, Desert Samaritan,(clical rotations) Bullhead City, and 9 years home care in N.Y. as a Respiratory Therapist, ...for starters,, Ive never seen anyone treat a neuro- disabled person as Tucker did,.. ADA.."make reasonable accomadations for persons disablity...thats you. ASking some one to talk slower and clearer..not louder seems to be reasonable?..and refusing to see me because i ask? ADA enforcement is done by US Dept of Justice... Some one, who won,t identify themselve called PCS and two Sheriffs showed up in Lobby, embarrasing me. When they talked to me, and a nice gal, a Navigater;it was clear I was not the problem. At this point I suggest Banner involve RM for advice, ARVISORY. If you got to Banner Ortho, and have hearing/neuro disabiliy DO NOT see Dr Tucker. ON a HAPPY NOTE....... Everyboby else treated me nice today and I was able to converse with Deputies, Navigater, and gals at front desk.. hb because they talked slowly and clearly... HOORAY ADDENDUM. Events above that happened this morning were relative to Banner Ortho' and Sports Med. at INA RD. facility; not Ajo Way office. Sorry about that..My PC screen blocked out correct Facility. All the rest remains the same. hb

Today I saw DR. Allison Lane. This is the second time I've seen her for a Synvisc injection for my…read moreleft knee. I made the mistake of going to a different Dr. since the last time I saw her. Big mistake. She is caring and enjoyable. Her touch is wonderful. I walked out feeling better and still feel better after several hours. The last Dr. was not at here and I could barely walk out afterwards. I won't make that mistake again. I highly recommend Dr. Lane

When I moved to Green Valley 2 years ago I had several health issues requiring prescriptions and…read moremonitorin. Imagine my surprise to not be able to locate a single doctor in Green Valley Az for senior healthcare needs. I contacted Banner and was able to schedule a new patient appointment 13 months out from the time of scheduling. I reserved the appointment then found ZocDoc on a google search and called Lisnet's office at Milagros In South Tucson. Got an appointment within a few days. I was very impressed with her knowledge, professionalism and thoroughness. The only drawback for me was needing a ride to her office from Green Valley. Lisnet made some medication changes and ordered tests I needed. She immediately referred me to specialists for specific testing and they were quick to book and good. The only reason I stopped seeing Lisnet was the 13 month appt with Banner in Green Valley finally arrived and I went as it was 2 miles from home. The MD I have been seeing is alright but not as good as Lisnet. If you are at all able to get an appointment within her, you will not regret it.

My NFP retired and I was looking for a new Primary Care Physician when I found Lisnet in my search…read more I decided to go to her practice and am so happy I did. She spent time with me going over my health history and gave me options I have never heard of for auto immune diseases that I have been dealing with . Some new some old. I'm grateful that I found her and find her demeanor and bedside manner refreshing in a world where healthcare can make us seem like a number and not the human beings we are. Thank you for such great care!