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    Tucson Orthopaedic Institute - Lobby A

    Tucson Orthopaedic Institute

    2.5(116 reviews)
    0.6 km

    Banner told me my right arm was sprained, I knew better. Doctor Goode diagnosed thr fractured bone…read moreas a right proximal humerus fracture. The ball was broken off of the shaft and in three pieces. Open reduction resulted in one plate and nine screws. Fantastic service. I was a patient of Doctor Peterson at Tucson Orthopedic Institute two years ago for a cellulitis infection that could have resulted in the loss of my right leg. Again, this was a fantastic experience.

    This review concerns billing for a MRI review call with Dr Norris on June 4, 2025 and subsequent…read moreinteractions with the TOI Business Office. Because travel to simply discuss the results of the MRI would require 100 miles of driving, I was granted a phone visit. In the course of the phone call, no mention of a co-payment ever occurred. From previous experience with other medical providers, it was reasonable for me to assume that TOI would not again bill me to simply provide me with the results of testing that I paid dearly for, but if they did again require a co-payment, they would notify me at the time of service which is customary of all businesses, including those of a medical nature. In December, 2025, I received a surprise letter from a collections agency demanding the past due payment of $40 for the June 4 visit. That letter was the first notification of any kind of an amount due that I had received. I immediately called TOI and was transferred to a representative from the TOI Business Office who falsely claimed that TOI had mailed billing statements in June, July, and August. She told me the dates of the statements and confirmed my address. I questioned why it was that the collections agency could successfully mail a single demand letter and I would receive it, yet three TOI statements somehow got lost in the mail. She insisted that they were mailed. I paid the $40 to the the representative during that phone call and demanded evidence that TOI had mailed statements. Soon, I received three printed statments in a single envelope from the TOI Business Office in Dallas. The representative had simply printed them from her computer, and highlighted the dates on the three printouts as if that was somehow proof that they had actually been mailed. During the call with the representative, she also stated that the statements were available on my patient portal. It then took a call to TOI for me to setup a password for that portal, and I verified that yes, there were PDF copies of statements there. Yet, I had received no notifications by email, text, phone, mail, or otherwise that the payment was due. Who logs onto some patient portal just to check to see if there might be some payment due? That is not how billing has ever worked in the United States, and I have things to do other than recreationally check patient portals for bills. For the poor business practices of TOI, I give them one star. First off, TOI should have discussed any amounts due at the time the medical service was provided way back on June 4th. After failing at that, TOI had endless opportunities to notify me by mail, phone call, text, or email, and I would gladly have paid the amount due. Finally, one would think that a representative from the billing department of the Business Office could be trained to understand that a PDF file viewed on a computer is not evidence that a statement had been mailed. If it had been mailed, I surely would have received at least one of the three allegedly mailed statements, and I would have taken prompt action to pay it, just as I did once I received a demand letter from a collection agency that was truly mailed. If you enjoy being treated as a deadbeat by TOI and a collection agency for not paying bills you weren't notified were due, then ignore my one star review.

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    Tucson Orthopaedic Institute - Sub-waiting 1

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    Tucson Orthopaedic Institute - Waiting for my name. Getting a follow up for some joints needing looking at

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    Waiting for my name. Getting a follow up for some joints needing looking at

    Endean Ty

    Endean Ty

    4.5(4 reviews)
    2.9 km

    The best doctor I have ever been to. Honest, knowledgeable, and direct. He paints a realistic…read morepicture of outcomes and expectations. I felt heard and understood and not rushed. It amazing how this experience provided me the support I needed to cope with my physical limitations. Thank you! Highly recommend

    I have seen Dr. Endean for chronic shoulder pain and knee pain. I had a decompression surgery to…read morereduce impingement on my shoulder done many years ago, and was sure I was heading down this path again. After ordering an MRI and learning it was more of a tendonitis issue, Dr. Endean was supportive that I had visited a rolfer who loosened the muscle tightness surrounding my shoulder, and sent me for physical therapy to strengthen the muscles and tendons. I was very relieved and pleased that he didn't rush me into another surgery and didn't scoff at the fact I found relief in a non-pharmaceutical way. My shoulder is pain free now. My next issue was a knee injury, which felt like something drastic. Again, after tests showed my knee was structurally okay and I needed to do more self-care and rest, my trust in his judgement as a thorough doctor who wasn't an aggressive surgeon became even stronger. However, when surgery is needed, he would be my choice. He did surgery to repair a torn meniscus for my husband's knee, which went great. He walked from the surgical facility to the car and had no pain. Dr. Endean is an athlete himself and seems to understand well how to best approach an injury with the best resolution and the least invasive process. He also has a great sense of humor and good bedside manner. His staff is very good and I have never had to wait for long periods of time, so the office runs efficiently.

    Jeffrey Baron, MD - sportsmed - Updated May 2026

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