Charge too much and the billing department is a nightmare. Have been charged for things I did not…read morehave...labs, crutches and have to jump through too many hoops to try to get them to remove the charges.

Scheduling was a breeze and the therapists are careful, attentive, and extremely knowledgeable. I…read morehave had PT at two other firms in Denton and they are not even in the shadow of these guys. After having a total knee replacement, they carefully assessed my progress and have rapidly moved me forward. Highly recommended.

The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

Can typically see you for 30 days without a referral (check your insurance first)…read more Easy access, no frills, straight to the point physical therapy. I went in for symptoms of sciatica or piriformis syndrome, and was immediately put "to work" after the initial evaluation. I had relief after the first session! Dr. Dixon is funny, friendly, and dedicated. He appreciates sarcasm if you wish to speak it (let's face it, when we are injured, sarcasm creeps up from time to time: "do I HAVE to??") - lol. 4 sessions in and I'm pleasantly sore (in the right ways) after each session; the original pain is reduced and I look forward to "graduating" from therapy at ATI!

Amazing all around. Just went in today for the first time and turns out I had a yucky case of…read morestrep. They where AMAZING. From the front desk all the way to the back. I also had my 4yr old with me , we don't do iPads so he brings a backpack with toys with him and likes to talk, he can and will talk your ear off. Not one person seemed annoyed and even engaged with him! It made me so happy to see people genuinely care for not only me. But took the time to interact with my son. I felt very well taken care of today and have been talking about it all day. Would recommend to anyone. They gave me shots and made sure to get me on track to getting better asap. In which I already am! Cant say enough good things. Thank you thank you

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

I had such an amazing experience at Denton Be Well Primary Care! From the moment I walked in, I was…read moregreeted by a friendly and welcoming staff who made me feel comfortable and valued as a patient. The facilities were exceptionally nice and clean, creating a calm and professional environment that immediately put me at ease. Dr. Broadnax was absolutely wonderful -- attentive, knowledgeable, and truly took the time to listen and address all of my concerns with genuine care and compassion. It's rare to find a provider who makes you feel so heard and respected. Medical Assistant Janet was just as amazing! She was kind, patient, and very thorough, making sure I was comfortable throughout the entire visit. Her warm personality and professionalism really stood out. Overall, this office provides top-tier care with a personal touch. If you're looking for a primary care team that is caring, efficient, and committed to your well-being, I highly recommend Denton Be Well Primary Care

Don't Be Well Primary Care should be the name!!! If you have…read moreany kind of pain, or discomfort this is not the practice for you. You will leave in Pain, discomfort and aggravated. They will give you nothing to take care of pain. They will refer you to the Hospital. What a complete waste of healthcare. Why would you ever call this Doctors office. Then to top it all off the PA with a Horrible personality Andrea Cummings a PA, who can only tell you what she can't do. Then asks, "so you want to cancel the appointment then?". I am sure there is a $100 cancel fee bill coming to be. Rest assured; I got not $0.01 of service. DO NOT WASTE YOUR TIME!!!

It took a month to get my referral, then they let me know, that I wasn't in insurance network. Why…read moredidn't they tell me in the beginning of this mess. They are clueless and incompetent.

Dr Bhandari and staff have been amazing in treating family members. Kind and respectful especially…read morewith chronic lifetime conditions. The quality of their lives has been so improved and we are grateful for this treatment. I like her approach in treatment, root cause, not always pill prescribing. Solution medicine not prescription medicine. Very helpful for daily life management with chronic health problems.

So I was informed after scheduling 2 knee surgeries this fall that Orthopedic Associates no longer…read moretakes Humana PPO. As of August 1st. Some things are out of control with insurance especially when Orthopedic Associates makes a decision to go with another book keeping system in the middle of the year. Just letting you know. This was a decision by management and billing company. I really liked my surgeon and the care but now have to find another doctor.

I cannot say enough great things about Orthopedic Associates, especially Dr. Cantrell and his…read moreincredible team. Dr. Cantrell has performed multiple knee surgeries for me as well as a shoulder surgery, and every single time the results have been outstanding. His skill, precision, and consistency are truly remarkable. What really sets Dr. Cantrell apart is the way he listens. He takes his time at every appointment, explains everything clearly, and always works to find the best possible approach for each specific situation. You never feel rushed, and you always feel heard and confident in the plan moving forward. The staff is just as exceptional. Julie and Peyton are absolutely amazing,professional, kind, responsive, and genuinely caring. They make the entire process seamless, from scheduling to follow ups, and they go above and beyond to make sure you're comfortable and taken care of. If you're looking for an orthopedic team that combines top tier surgical expertise with compassion, attention to detail, and outstanding support staff, Orthopedic Associates and Dr. Cantrell's team are second to none. I would recommend them without hesitation.