My appointment was scheduled for 10:30 AM. I arrived early at 10:15, filled out the (excessive) paperwork promptly, only to have the front desk attendant comment, "Oh, let me check through this; you finished too quickly." That should've been my first clue that efficiency is not the priority here.
I wasn't called back until 11:00 AM... thirty minutes after my scheduled time. Once in the back, they took my blood pressure and told me to wait for an X-ray. I still hadn't seen a provider. I even mentioned that my symptoms had improved significantly, but they insisted on proceeding with the X-ray regardless. Fine.
So I waited.
And waited.
And waited.
By 11:30 AM, I had now been in the building for 1 hour and 15 minutes and still had not been seen by anyone to actually address my issue. I stepped out and spoke to the nurse who had taken my blood pressure (she was kind and professional, and honestly the only reason this isn't a 1-star review).
I explained the delay, told her I needed to leave, and she offered to try to rush the X-ray process. At that point, I had no confidence it would be handled quickly, or that I'd see the provider anytime soon afterward. It felt like I could be there another hour or two, and I had already wasted enough of my day.
I politely declined, asked them to cancel my appointment, and left. To their credit, the staff was understanding and said they wouldn't charge me... we'll see. I'll update this review if that turns out not to be the case.
Bottom line: I can't comment on the quality of care because I never got far enough to experience it. What I can say is: if you have an appointment here, bring a charger, a snack, and maybe a blanket. You'll be waiting a while. read more
