That manager, Vickie, is tops. She knows about every item…read moreTalbots carries and works quickly to find it at other stores if her shop has sold it out. She also has a great fashion eye and easily finds what would look good on you. I have never delt with anyone better at any store.

It's clear that the staff at Talbot's in Lake Forest needs to be better trained in providing…read morequality customer service. No one should ever be made to feel unwelcome or uncomfortable while shopping, especially by the very people who are supposed to be helping them find what they need. The condescending looks and attitudes of the staff made me feel like I wasn't welcome in the store and I left feeling frustrated and disappointed. It's a shame that a store that is known for quality products and customer service would treat their customers in such a way. If Talbot's in Lake Forest wants to keep their customers coming back, they need to take a hard look at the way they train their staff. Every customer should be treated with respect and dignity and heck even a welcome smile. Until they make significant improvements in their customer service, I cannot recommend shopping at this location and will drive to another location simply to avoid the negative feeling here.

Yikes! What a mess tonight for the Colston Loveland appearance! I will give credit where credit is…read moredue. The store provided hot cider, beverages, luggage tags, Pellegrino for us patrons attending the event. Colston arriving late was out of there control but what wasn't out of their control was how they handled the crowd and the lack of accountability in making us wait, wait without any updates. The staff allowed people to come in and there was no rhyme or reason on how the line was set up inside. The line went sideways when Colston was interviewed by Tom Waddle because everyone got out of line so those that got there earlier had people who were in back go in front. Nothing was done about this when it brought up to one of the people running the event (dark haired brunette). This is the same person that seemed to speak differently to people of color vs. caucasian people. Needless to say, there should've had a event staff run this event because it was clear, whoever ran this had little to no experience the crowd size of 200+. This experience left a bad taste in my mouth as I shared with folks ahead of tonights event at LifeTime Fitness about this event featuring performance apparel. I'll make sure to redirect them to Lululemon or Ten Thousand.

The Vuori Clothing store was very clean and organized. It did look like they had a full crew that…read morewas actively helping customers make decisions on their shopping purposes which is nice to see. I came in just for a return and it was literally done in seconds! Absolutely no hassle or having to explain why I was making the return (had all tags and original mail order packaging). The clothing here is a bit pricier (but luckily I'm part of the V1 Community Program so it's much more affordable!). Everything I have bought from Vuori seems to hold up really well in the wash without any shrinkage, which makes it worth the extra cost.

UPDATE MARCH 2017 Since their move south a couple blocks to…read morethe spot across the street from the newish Mickey Finn's, Serendipity seems to have really upped their game. They are a favorite place to stop on First Fridays, when I can hardly get in the door! And the stream of new and fun fashions and accessories is non-stop. Service is friendly and personal, too. Still one of my favorite stops. This is like shopping in a dear friend's great closet. Although the store is tiny, the variety always surprises me, and the service can't be beat. I find interesting items I find nowhere else, and while their prices are consistent with other stores, their sale items make them more affordable. There is even a comfortable place to sit! I have purchased tops, purses, outerwear, scarves, jewelry, and other items. Easy to miss since it is north of Casa Bonita and before the train tracks, up a couple of stairs. But with such a uniquely-vintage location and terrific items and service, it is worth the extra steps. Easy parking right in front, or in the copious parking lots around the corner on Lake Street. No I do not work for them - I am just a huge fan and want to be sure they stay in town!

The Serendipity Shop is my favorite store in Libertyville for anything clothing, jewelry, and…read moreaccessories. I love how I can stop in and get help in finding a last minute gift or a needed something to wear to an outing. Everything in the store is unique and so cute! The staff is great. I love this shop.

Here's what you need to know: outstanding service here at this location, especially by the manager…read moreDenise. She is so professional and courteous, and truly an expert at solutioning any kind of complex transaction. The selection in the store is nice, and a great location accessible off I-94. All DSW locations are homogenized, with the exception of nuanced differences in selection. However, the one thing that does set a store apart is the service and courtesy demonstrated by the management and staff. That's what sets this store apart is the quality of their engagement with customers. Whether I'm buying full price, or on sale, or returning an in-store order or online order, Denise and her staff are always very welcoming and patient. There's a lot of be said about that level of service.

Store was clean, neat and orderly. I was able to find something that fit what I was looking for…read morewhich was a type of platform sandal. I also found a nice bag that I also was thinking about getting. Was suprised that I saw a style that I liked: classic, tailored cut and leather. The cashier introduced me to the silicone spray which at first I thought was a gimmick but I think there is some real benefit to it as it coats. I think it also helps with the structure and shape thus integrity of the shoe. The machine has a camera inside so you can actually see that it is spraying. This is great for some types of shoes. I plan to bring my other pairs, it doesn't have to be bought from DSW.

Had to make a return here and it was a breeze. They are also trying to avoid spreading any…read moregerms--hand sanitizers were being used as the workers progressed through transactions.

i wish I liked shopping here. I do enjoy the clothes but the experience remains the same so I avoid…read moreit . I went in today after a long hiatus . upon walking in they always within a minute ask if you need help. i politely always say just browsing . i enjoy shopping alone and like to take my time . After the polite just browsing , if you pick up anything in hand they are. suck like a hawk putting it dressing room. Ok then another item in hand , back again taking it out of hand . It's always the same . sometimes i like to not even try on but i don't bother here bc they grab it . Ok now in 7 min you are approached multiple times . into fitting room , they knock immediately asking if you need something else . i get it maybe soma people like that service but i don't and usually try to politely give the vibe that i just want to shop solo . I usually just want to get out once i am in and don't buy a thing . Today i purchased a shirt but i won't be back . 5-6 women working, 1-2 customers , it just always feels so forced .

Like most of their stores, it's a bit small/cramped - but they sure pack it full of goodies!!…read more While they have cute things, I usually find myself walking out empty-handed. I just don't find the quality to be on par with their prices. I think because they give off the boutique vibe, they think they can charge fancy boutique prices - and, TBH, that's just not gonna fly with me. NOW - I do go here occasionally for gifts. For example, Christmas shopping this year, I found some cute earrings - and they had a sale going, which was "Buy 1, get one half off". Ok great, so i got a couple pairs of earrings for gifts. And then I also found a cute little super-wallet (larger than a wallet but not really a purse) to give as a gift as well, and it was 20% off. So at $21 I found that a fair price. They really do have some cute things: purses (GREAT purses!), wallets, jewelry, clothing, scarves, trinkets and silly oddities, wall hangings, hats etc. They really have a wide variety of things to look at. Definitely worth checking out!! My only real negative was Xmas shopping this year - i was there 4 days before Christmas and it was absolutely pandemonium. They only had ONE PERSON checking out, and one person at the dressing room. The line was bout 15 minutes long, and 8-12 people deep. It was infuriating. Why wouldn't they schedule more people to be working at the busiest time of the year?

Great group of ladies! I'm truly happy they all helped me out. I was just looking to see their new…read morepieces, the outfits they put on the mannequins always draw me in!! Some tops didn't fit but that's ok! I was brought new pieces and those definitely worked! Every time I shop at this location I get beyond amazing service. Even when they are busy I'm still being acknowledged and it goes to show that they are trying their best. I hope this positive review outweighs any negative person/post/comment that comes their way! I'll always stop in when I'm walking around!

This is my favorite sephora near the Chicago area right now. There are like no long lines at all…read moreand the staff is like so nice there. I really recommend this place

This Sephora is located in Deerfield Square, where parking is easy in their parking lot. The store…read moreis big, bright and clean, and very pleasant to shop at. If you are unfamiliar with the store, the many displays of colorful merchandise could make you feel lost. Fortunately, every staff member here is friendly and eager to help. They know exactly where every item is! Also, when it appeared that the popular brow gel that I was looking for was all sold out, one of the female sales associates suggested that she looked in the locked cabinet below the display. I was happy that she found more stock in there! I found and purchased everything that I planned to buy in this visit within a short time. I will definitely continue shopping here.

I'm a former employee and just simply wanted to respond to Allison M. Even after 7 years it still…read moreabsolutely confuses me...that a person is complaining that she came into a paper craft store and when she didn't find what she wanted was provided a solution to create it in her exact specifications. Again you came into a paper CRAFTS store and are complaining that you'd have to (heaven forbid) make something on your own. Boo boo if your time is that valuable..call ahead I would have saved you a trip. The store was like 750 square feet at best so no...we don't have a Magic stock room in the back with thousands of extra papers. Sometimes you have to just "do it yourself ".

I always enjoy popping in here when I'm nearby. They have so many cute gifts, and they do an…read moreamazing job decorating for different seasons and holidays. I often come here looking for items for Easter baskets, Christmas stockings, and care packages. The staff is friendly too!