Trust the 1-star reviews. Hands-up! You'll be robbed…read more
Everything previous reviewers have written about this shop is valid. The owner and her staff are rude, not responsive, not transparent and treat consigners with complete and total disdain. My bad! I thought after meeting with them it might be different. Big mistake! I thought they were professionals who knew and understood the resale business and I trusted them with pricing and sales. Don't ask for or expect any updates verbal or written on your account. They're either nonexistent or an inconvenience. There's no system to sign-in and get an update. They don't send out consignment statements, not even when they finally make a payment. Dark ages!
We had our 10-piece luxury outdoor furniture refinished by the manufacturer, complete with a new $250 glass table top. Then we realized it no longer fit our remodeled outdoor space. Calls and emails to Consignment Solutions went unanswered so we visited the shop and spoke directly to the owner. After meeting with her, we were confident that their Leesburg Pike address meant this would be an ideal location for selling. We're not new to consigning. Yes, we read the Agreement before even visiting the store.
We paid the owner recommended moving company $300 for pick up and delivery to the shop, Several days after the delivery we called the store for an update. Only then did we receive one email stating the following:
"The list shows the date the items went on the sales floor, the item numbers, a description of each, the starting price of each, and the status of each (none has sold; all are available for sale).
4/8/2025 - Dining Set / RndBevGlassTopTbl/4Chrs, $799.00, Available
4/8/2025, - Chair / Metal Chair & Footstool, $299.00, Available
4/8/2025, - Chair / Metal Reclining Lounger, $299.00, Available
4/8/2025, - Table / RndBevelGlassTopEndTbl, $199.00, Available
4/8/2025, - Table / RectBevelGlassTopEndTbl, $199.00, Available
Please refer to our Consignment Agreement and Policy for information on our markdown schedule, special sales, and the sharing of proceeds from sales."
THREE DAYS later, 4/11/2025, they sold these items for 50% less than listed in our Agreement. They couldn't bother to let us know!? Typically, items in this store are marked down every 30 days. Why was this done after only three days? Standard practice for markdowns in most consignment shops is every 30-45 days. Did the owner, her friends, or one of the sales people get a great deal?
We were never told that the owner decided to have a one-day, 50% off patio furniture sale that included our newly listed items. During a store visit two weeks later we were simply told that our items had sold and that we'd receive the check from the sale the next month. All the other outdoor furniture on the floor at the time we first visited remained unsold. Strange. Seems ours was the only furniture that sold at 50% off. Today, two months later we received a check for $431. Do the math.We've been robbed!!