Overall the floors look great, but left incomplete because their team was incapable of all job types. My home has accent drips on the wall which requires cutting out before molding, As I was told by Jennifer her team was not experts in this and didn't feel comfortable letting them do it. I expected floor installers to be equipped to handle all scenarios. I was told the job would be completed in one day, the installers arrived late about 2 1/2 hours, when I inquired on arrival time I was told yes it still could be completed same day as she would send additional men, only two arrived, one of who seemed to be there to assist. There had been some back and forth through the day of yes it could be completed but the floor layers saying it couldn't. Very frustrating. The broken pipe which occurred during the toilet removal didn't help my frustration level. To be fair I'm sure it was an old pipe the house is 20 years old. Maybe I'm just a stickler when it comes to being on time but the team was a 1/2 hour late the following day too. Two days later the floor was laid but I still had to hire someone else to complete the Moldings. The team was pleasant.
Found it disturbing the company's response to my review on thumbtack indicating the type of flooring caused a delay when they were fully aware of my choice in flooring prior to Time quote. Their thought that all was communicated well when I was basically lied to about how many people they were sending to finish the job even more disturbing. They also indicated I was told a toilet would need to be replaced which is true but it was a pipe big difference. read more