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Winter Park, FL

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AT&T Store

3.0 (2 reviews)
Closed • 10:00 am - 8:00 pm

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Spectrum - Exterior

Spectrum

2.5(34 reviews)
2.3 mi

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

I went into the Winter Park store Saturday, October 3rd to return their router and cancel my…read moreaccount. The man at the counter immediately started to try to retain my services. I said no. He ignored my three no's and aggressively continued his spiel. It was a trigger for me. IYKYK. My only recourse was to raise my voice and be rude. That worked. Since I was two days into the billing cycle I had to pay another month, which I was prepared to do. When I asked for a credit to cover the two days I wasn't able to work (from home) he said he couldn't approve the credit but his manager could help. The manager was within ear shot of our conversation and came over and guess what, he said he didn't have the authority to apply a credit unless it was for installation, and that I would have to call customer service...shocker. I threw the rep behind the counter under the bus and told the manager "he said you could". I will say the manager was professional, but I have to wonder what kind of training the manager is providing that he would allow his employee to behave (within hearing distance) like a frat boy who won't take no for an answer.

uBreakiFix by Asurion

uBreakiFix by Asurion

3.3(20 reviews)
0.1 mi
•$

After dropping my phone numerous times the screen was likely on the brink of either shattering or…read moreslicing off my finger tips. I decided to see if uBreakiFix could help me out. I showed up about 10:30 a.m. and asked if they could fix my phone. After a quick assessment, Brett let me know that they could fix it, they had the part in stock, how much it would cost and that it would take 2 hours. Great. I left and returned in about an hour 45 minutes. I was told that it would be ready in about 15 minutes. It was ready on time. The only slow down was the payment processing system - likely an issue beyond their control. My receipt indicates that my service was completed at 12:32 p.m. Overall good customer service, quick service and definitely less expensive than replacing my phone...again. The advertisements indicate that they work on a number of electronic devices including TVs, game consoles and controllers, laptops, removing malware, etc. I will consider checking with them reharding repairs prior to replacing devices in the future.

I've been paying for phone insurance which offers free unlimited battery replacements and I finally…read moredecided to use it. Super easy to pick a vendor and I went with uBreakiFix here as it showed the battery I needed was in stock. The store called to make initial contact which I thought was nice. I stopped in on a Sunday when they opened at noon and was greeted quickly. Gave the employee the info and he validated the insurance claim, was quoted 2 hours for the battery replacement and informed that the screen protector would likely be shattered in the process. There was a slight issue that required another 30-45 minutes after the initial time estimate. By the end of it all the battery was replaced and phone working like new. My main recommendation would be to make it right when it comes to screen protectors if installed as some can be expensive. If something breaks in other industries the repairman will normally try to make it right and replace whatever is broken in the process I think that should be included as it'll cost me at least $20 to get a new one for something that should've been entirely covered.

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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AT&T Store - mobilephones - Updated November 2026

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