I had a terrible experience. I bought my daughter an iphone. I paid in full and then still was…read morecharged monthly installments on my bill. It took three months and five conversations with customer service to straighten out the transaction. When I went into the store to try to straighten it out the store manager was disrespectful and gave me the wrong number for customer service twice. The clerk who made the transaction would not speak to me or even look at me. Suspicious.

Horrible experience. My phone charging port broke so my phone was dead. My most urgent concern…read morewas retrieving pictures, videos, etc but regardless of whether that would (or would not ) be possible, I wanted (and needed) to buy a new phone. I was told by a sales associate that it was impossible for me to upgrade because of the fact that my phone was broken, rendering it an impossibility for my phone to receive a text code from the company. At every turn I was told, " not possible. " I am not at all tech savvy but everyone I've spoken to, regarding this experience, has actually laughed and said that this store location is a joke and should not even be open. It was like they were trying to discourage sales. I went to the t mobile store in cuyahoga falls. They were wonderful and very helpful. Was it possible for me to buy a phone there? It absolutely was and I did. T mobile in stow is terribly inept.

This review is for Spectrum in general. Ijust found out zip have been paying gor Spectrum tv since…read more2024 (I have been an internet only customer for 4 yrs) I never ordered, approved, or received any equipment. The monthly charges at this time is $135.00. I was on auto pay, noticed the pmt was higher, but contributed it to introductory pricing expiring. The email noticed I received were notifications of payment processing, and no invoice included..after talking to 6 people and 4 hrs on the phone I was told disputes were to be intimidated within 60 days as stated on my statements and nothing will be done. Please excuse me for trusting a company! At least 3 people told me my tv service is cancelled as of yesterday. When I called to cancel service. I was told the tv is still on my account! Prior to thie next call I received an email my invoice is $150 for internet services. I called to verify and was told I owed about $280 + a I have to pay for tv services I for TV service I have NEVER HAD, AUTHORIZED OR USED! I did talk to fraud dept.and was told no fraud, even tho I did not subscribe to tv. He did tell me I was sent emails re: tv and I checked previous emails about streaming tv, which I looked like solicitation to me. I checked my email account after we were "suddenly" disconnected. I am exploring my options with legal agencies. I'm sure I won't receive and refunds but maybe this won't happen to the next customer. PLEASE BEWARE of these thieves!!

Just returned from my first visit to the Kent store. I was apprehensive after reading the reviews…read moreof this store. As it turned out my experience was nothing but positive. Alex could not have been more helpful. polite and had my problem taken care of in minutes.

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

My name is Hugh Johnson! Your sales person back in January lied to me about your coverage the cost…read moreof the contracts and the type of service being provided. I came back within the given Ohio timeframe to cancel the contract. He did cancel the contract. We returned to equipment and he said it was balanced out and all taken care of. Then I received a bill for over $200 from Verizon. I came in there about a week ago to get some help with it and one of your sales people attempted to contact Verizon to get it fixed. He was under the impression as well as I was of the impression it would be fixed and balanced out to zero from the conversation we had on the phone. And it is not balanced out and it is still on my credit report! I would like this fixed! If it is not repaired, you can rest assured that neither my family and friends myself or any of my colleagues will ever do business with Verizon again!

Verizon customers be ware that Verizon cellularsales store in stow is scaming Verizon customers buy…read moreadding $200 or more to the retail cost of a new phone. Also overcharging in setup fees. They also state that you will get promotions and trades in that aren't even valid. . Avoid this store at all cost and find a corporate store. This store a complete scam.

Here's the thing. We didn't even get to the repair or sale. My goal is not to disparage, rather…read morecritique. The information gathering stage just needs to be...better. There's a way that information gathering can be done in the natural flow of the conversation. Do not: Be confrontational: This is something as little as the words you use, the tone and the pace in which you say it. Cutting your customer off as he talks through things (It's been a long day. I've been at this since 830am and was ready to buy a phone. There's a way to tactfully correct your customer. When I said Samsung store, i meant to say they said they had a Samsung Diagnostic Computer which analyzes the contents. Yes, they are an insurance company. But they told me what was up, didnt pitch anything new and apologized. Maybe they were lying. But in the end they handled the situation w tact Indirectly call your customer a liar: You asked me if the phone got wet, anything spilled on it, do I let my kids play with it? Not to my knowledge and no my kid doesnt play w it. And then I was gonna say but who is 100% when it comes to spill or splash? But I didnt even get that far. You cut me off saying, "Hey man. Im just asking you some open ended questions (Nice, all good sales books recommend those) but then you said you said your kids dont play w it, I think they do... Bro, just keep that last part to yourself. I walked at that point because my phone is my livelihood. I dont know of anything spilling on it. Another reason my kids dont use my phone is because they have a PS5, PS4, Switch, DS, Fire Tablet, Samsung Tablet, Nintendo DS and other laptops of the like. When I said no, I meant it. Again, this store probably does good work. Just need to brush up on some modern sales books. The Little Red Book of Sales Jordan Belfort: Straight Line Selling Dale Carnegie: How to win friends and influence people. Think and Grow Rich" Napolean Hill These are great starts if you havent already read them. There are also great videos on youtube on the meet and greet and the art and science of information gathering. Wish you the best and here's to no more encounters like this one!

Great customer support! great deals! I walked in left out with a repaired phone in 10 min and it…read morefelt great having my phone back to normal thank you!

I need help my sons Phone needs Apple ID but Apple never give…read more It's yours So can you help us

Amazing customer service and iphone repair skills!…read more My husband dropped his iPhone 8 Plus and completely cracked the screen. Within 45 minutes, with 3 other people in line, his iPhone was as good as new! The owner even added a free tempered glass screen to ensure that this wouldn't happen again! Who does that?? This takes away from your return business, but this shows that the owner actually cares about you! Cannot recommend this place more

Angel got an old battery out of my old macbook so I could put the new battery in. he was…read moreprofessional and knowledgeable on the issue.

Took my ps5 in to get fixed. HDMI port needed replaced. They fixed it within 3 days. I've had no…read moreissues since.

The owners have always got right back to me promptly anytime I've ever had questions or did…read morebusiness with them!!! Thanks guys!!

My Samsung Galaxy Note 3 sat in about an inch of water for a couple of hours. I tried the rice…read moretrick for a few days, then I tried the freezer trick, but still no screen function. I took it in to the Verizon store and they kindly told me it was all over and I should look at picking up a used phone - it seems the Note 2s are going cheap on eBay. But then I was directed to GetMoe and on the SAME DAY I took in my dead phone, Moe had it back and running! Like MAGIC! I used to manage a technology store where we did in house repairs, so I know a little of what is involved. Moe did a fantastic job and he had the tools and parts needed to service all the big brands. If your cell phone is busted - go see Moe! NOTE: GetMoe may not be open right at ten am. Call ahead if you're making a trip to the store, and make sure they're open.