Make sure when you trade a phone in you get the value you were told. Do not take the new phone home…read moreto do the transfer of apps and data and then bring your old phone back. They did not credit the account with the value of the trade in.

I went to the store to get a new phone. An associate named Shakerah set me up with my new phone &…read moretold me that I had $150 in free accessories to use that day only because I had upgraded my plan. Flash forward to 2 months later & these charges for the "free accessories" are showing up on my bill. I went to the ATT store to resolve the issue. Shakerah was there & the manager didn't even bother to involve her to try to solve the issue. The manager Cayla basically told me that since I had been using the case/screen protector on my phone I wouldn't be refunded for any of the accessories I was LIED to & told they were "free" because of a promotion because it was past the return time & I was using a few accessories. This ATT store will give you false information & not help to resolve it .. never going back

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

Always pleased with the services provided! Prices and product are top notch. Always ready to help…read moreand honest with everything! I would recommend this business and their services to anyone at anytime! Keep up the great work!

Just got back from getting my phone fixed it was broken from A barbell at the gym crashed pretty…read moregood I didn't think it could be salvaged, but he fixed it with a fraction of a cost it would've cost for a new phone I would definitely recommend him he was awesome so glad we went to him . Before you go buy another phone let him see if he can fix it . I'm sure glad I did

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

I visited the TCC Verizon Retailer in Aliquippa on Monday to get a new iphone and ipad.The phone I…read morewanted was in stock but not the ipad. Andrew was very knowledgeable of the product I wanted. He went out of his way to find ways of saving me some money. Friendly, curteous.....I've already recommended Andrew to some friends who are in the market for a new phone. The entire process was pleasant. Andrew was breaking in a new employee at the time and that was not an inconvenience. They ordered the ipad for me. it arrived two days later. I went to pick it up. Andrew was not there. Casey was on duty.....and again very knowledgeable of the product I was buying. He had me in stitches...very funny person. All three of the individuals I dealt with were fantastic.I highly recommend them to anyone needing to buy a new phone!

Absolutly the worst! I've been with version about 15 years and NEVER been treated so poorly. They…read morerefused to take a phone back after having it for 4 days because the box had a tear. Sold me a phone saying it was both 3 and 4 g when it was 4 only. Stay away from this dealer. Go to corporate office.

Fast and friendly service. Offer great promotions. And have a great variety to choose from!read more

Went in here to see about upgrading my phone since AT&T was going to give me $800 for the phone I…read morehad. They told me I had dead pixels on my screen. Looked up a you tube video to see how to check that by putting it in diagnostic mode after I left. I couldn't see any areas with dead pixels, nor could any of my family. When I got back to my state, I went to an actual AT&T owned store and what do you know, I traded it in with no issues and they salesman didn't say anything about my phone having dead pixels. I don't know if they just don't know what they're looking at, don't want to to the work or just want to make more money on the sale. Whatever it is, the guy at my local store had no problem doing a trade in.

The help I received from kaycie was above and beyond what I expected. Knowledgeable and patient…read moreanswered all my questions and alleviated my concerns. Rick the tech in the back kept the mood light and the conversation going which made the experience even more enjoyable. Thank you for the great experience with an unfortunate task of getting a new phone. Highly recommend for anyone with cell phone needs or anything else they could help with. Go to them and be happy for once with great customer service!!!!!

as a woman, I would not go in there alone. They truly intimidated me. I was alone. Not…read moreprofessional, talked to me so disrespectfully. Thank goodness a customer came in finally at the end. (as no one else was in there) not to mention, they open your phone take it in the back and go through your phone. Close enough I could see what they were doing but far enough away I really couldn't tell exactly. I could tell they were in my settings. They were making phone calls. He was sending etc. to me. That's a breach of confidentiality.

This has been my store for years. I just left very frustrated as the manager, John, directed me to…read morebilling on information that was told to me by his store every year regarding suspending a number. Imagine a business consistently offering a service and fee for a specific situation every year and then one day you go in to do it again and they act like that has never been done before. I've NEVER been treated this way in this store. I've never seen this manager before, although he said he has been there for years. I walked out of there frustrated and as I walked out, I heard him say sarcastically the name of my non profit account. THAT CROSSES THE LINE! I called him on it and he continued to use the "show me the door" voice. I did not want to make a scene because there were other customers there. JOHN, you need relieved. Your customer service skills are like a state trooper. I have called my business rep and am filing a complaint with AT&T. Totally unprofessional.

This store had the worst service. Although we had an appointment, they still just service people as…read morethey come in. Then the manager said he was waiting on a rep then said there are no other reps to help us. I guess the store manager can't help people. We walked out. I wouldn't have bought anything from them if I didn't have a phone. I would like to further my complaint to AT&T so they know the type of businesses that are representing their company. AWFUL EXPERIENCE Less than zero stars.

I would highly recommend the North Versailles store. They were extremely professional and…read moreknowledgeable, making my visit enjoyable. They went above and beyond to ensure I was happy with my purchase. I will be shopping again in the future!

From the owner: AT&T, serving over 81 million wireless customersread more