Purchased a case on 06/16 which was delivered on 06/18. Product did not provide the protection I…read morewanted so I was not satisfied with performance of the case. Brought it back to store with receipt 8 days after delivery of the product and I was denied an exchange. The return poly states "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair." Asked to speak to manager but he was unavailable. I was told he would reach back to me but is now a week later and I have not heard back from the manager or any associate. I would not recommend buying anything from them as they don't honor their policies. Update: The manager contacted me and explained that when the case was ordered from the other location the sale was considered a "final sale" and since this was not explained to me at the moment of purchase he gave me the option to go into the Sterling location and do an exchange of equal value. I appreciate that, although late, the business did come through for us.

David at T-Mobile in the Dulles Town Center worked with me to transfer all my data from my old…read morephone to my new one. He was very patience and helpful explaining how my new one worked. Thank you David!

David was great helping me transfer all my date from my old phone to a new one my daughter gave me…read more He was very patience and explained how the new worked. He also help me buy an Apple Watch. Thank you David.

Don't waste your time here. Waited my turn like a sucker. No queue. After hiding in the back when…read morethey do come out and serve the first person they talk to. Walked in and hardly anyone there, told ill get to you.

This store does not even deserve the 1-star. During my upgrade process, it took more than 2 hours…read moreto complete. I came in and told them I was short on time and only had about an hour to spare, but every 5 minutes I was told "5 more minutes". I should have taken that as a warning sign. I was advised that the phone would arrive in 3-days, it actually arrived in 7-8 days. I return to pick it up, only to find out it is the incorrect one. When I brought it up to their attention, the employee mentioned there was "no manager available because they were on PTO, and that I had to go to a "corporate store" to get it fixed. I decide to keep the phone because I cannot wait any longer and during set-up, I find out the number I selected at the store isn't even the number I picked/was assigned. Now, I have to go to a corporate store to change the number and ensure the changes they made to my plan actually lowered my bill or they pulled some funky business. #TerribleExperience #StayAway #worstcustomerservice

Upgraded 4 lines at an AT&T "authorized retailer." They ordered the wrong iPhone color. My…read moresister-in-law didn't open it, just asked for the correct one--and they want to charge her a $55 restocking fee for their mistake. AT&T corporate says it's the store's problem. The store says "just use it" or "buy a case." Seriously? No exchange. No credit. No accountability. She didn't get what she ordered. It's about principle. Do better, @ATT. #ATT #CustomerServiceFail #DoBetterATT

Visit was simple. Curious about a letter I received my VZW about my discount decreasing from my…read moreemployer. There were a bunch of plans and numbers in there, so I wanted to have them really look at it because I wanted to make sure I wasn't getting jerked around. He read the letter quickly and gave me an explanation. Told me it would be better to call VZW customer service directly. This store wasn't busy, but very large and probably gets very busy at times. I would return here, though it isn't close to home and there is a closer VZW Corporate store to work. Recommend going here, staff seemed pleasant and laid back. Might be different in a sales situation, but I did not visit for that purpose.

Verizon is so cavalier with their communication and billing. Their people you talk to are terrible…read more Problems with closing out a secondary work phone and no disclosure that an amount was due for the device. Winding up in Collection after the account was paid and closed.

If I could give negative stars it would be -5. Sunday, just after 12pm, the doors are closed. I…read morewalk in and out of the 4 "men" there pretending to work, not one of them even noticed I had walked in. No one was there at the door to greet customers, everyone was just sitting on their a$$es watching videos on their phones. The meak "man" at the back counter directed me over to him. I told him I was there to return my routers. He told me to take them out of the boxes, because I suppose doing Any amount of manual labor would have been too difficult for this boy. He was rude and standoffish the whole time. Then told me I HAD to take the boxes back with me, to which I refused because, that's not my job, it's his. Overall, I didn't expect much from a store at Dulles Mall. Forget about customer service (or lack there of) the employees here have zero common courtesy

Went in to buy a new watch and upgrade to an iPhone 16 plus in pink. The sales representative…read moreordered the wrong color and never called me when the phone arrived. They did not apologize for their mistake then tried saying it would come in the same day. On top of it the man added a service to my line even after I told his I was not interested in the additional service. I do not recommend anyone going to this location. They have no integrity nor compassion for another human's valuable time. Their only concern is adding money into their own pocket.

I had a great time here even though my problem was in delivered phones they helped me nicely and in…read morea timely manner. All the staff there are very nice and friendl they give excellent customer service.

Like most T-Mobile store fronts, this one is set up pretty similar. The plaza it's located in is…read morebusy so you may find parking a bit far. They had three employees working while my mom and I visited. They were preoccupied but one employee said hello. So we patiently waited our turn. After 5-10 minutes one got done with a previous customer and assisted us. The employee who assisted us was Matthew. He was efficient in transferring my mom's old phone's data and contacts into a new iPhone. My mom was happy that it was a easy process. Side Note-Get value for your money and check out the phone plans. If you have a plan from multiple years, see what's out there and what you can get from it. What won me- TMobile gives data coverage etc when you are visiting other countries and you don't have to pay extra for international data usage. ~