There is a guys who works here who intentionally takes as long as possible and tries to lengthen…read moreconversations for 30-45 minutes so that he doesn't haven't to deal with more customers. Not to mention, he also lies to customers. I actively heard him feeding BS to an elderly couple. All in all- Wait time is ATROCIOUS

Mu wife and I recently went to the store to purchase two new iPhones. Our salesperson, Chris, added…read moretwo $19/month phone warranties through Asurion without asking us. When I called a few days later after receiving a notice from Asurion, Chris was not there. I spoke to a female employee who said she could not explain what happened since she was not my salesperson, but said I should be happy that I got the phone for "free" with a trade-in and essentially scolded me for not getting the insurance. As I continued talking about the situation, she hung up on me. She was defensive, condescending, and not at all interested in helping me understand or rectify the situation. Also, while I was there getting my new phone, another customer came in to return his old phones that he wanted to trade in but did not have when he purchased his new phones. Chris asked with whom he had worked and then said his salesperson had just gone to the back of the store and he would let him know. Chris came out and said he had told him. The customer waited for at least 15 minutes, got tired of waiting and left with his phones. His salesman came out a while later and asked where the customer was. When he was told he had left, he just shrugged his shoulders and indicated it was not his problem. I suppose he was on break but a professional would interrupt his break to help their customer. Also, I do not understand why Chris or someone else could not have accepted the trade-in since they can access any account. The poor customer now has to make another trip. This pretty much summarizes the attitude of the individuals working the store. They do not care about the customer. I warned my wife about shopping at third party phone stores. She understands now. Next time we will go to the Apple store as I have always done.

They were very professional helpful in on time with the repair I will recommend if you need…read moreanything done they will take care of you

Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

I recently had a great experience in working with Raul at the TMobile Store in Benton Harbor, MI…read more He made the process of getting a new phone a seamless one and helped answer any question/concern I had. Really appreciate all of Raul's hard work and help he provided. Would highly recommend him to anyone for additional support relating to their phone issues/upgrades! Thank you, Raul!!

estoy muy agradesido con franco yo me encontraba de viaje con una situation deseperada Por no poder…read morecomunicarme ya Q mi cell estaba sin servicio al entrar a su establesimiento fueron muy amables Al esplicarles mi situacion nos ayudaron a programar los dos celulares ya Q el dia anterior nos avian llegado los dos iPhone 14 pro max se los recomiendo a toda mi gente latina

I have a Google Pixel 7, which I purchased at Xfinity. It never needed servicing until 3 days ago…read morewhen it just went haywire! I assumed it was from a virus. Every app was affected. I took it to Xfinity yesterday. They worked on it for about 2 hours and finally gave up. They suggested I take it to Wireless Phone Repairs, which I immediately did. I was the only customer, so the guy at the counter immediately started working on my phone. Less than 15 minutes later he handed it back, completely fixed! Every app worked perfectly! I said I was about to get another one; he said " Why? There's nothing wrong with this one!" I asked if he could suggest an app to use if this ever happened again. He said there was no need, because this phone contained its own protection! He started to hand it back to me, but first he asked "How much should I charge you?" I was still dumfounded by all this; I didn't what to say. He handed it back. "No charge," !!?!. This actually happened yesterday, August 25, 2026.

Very good service at a good price. Very happy with iPhone screen replacement. I also got a case…read morethat is similar to an otter case at only $12.

I went in Xtreme Wireless for the first time today and it will be my last time. The pin on the…read morereceipt they gave me was invalid and they would not refund my money. I didn't even leave the parking lot. I tried to add my plan in the car and after it was rejected I went back in the store immediately and informed them and they still wouldn't refund my money and they accused my phone carrier. I called the carrier and they said that my money was still at Xtreme Wireless but they refused to give it back to me. The service I paid for wasn't rendered and they still have my money. The owner was right there and refused to do the right thing. Lousy customer service but I will be taking further precautions to get my money back. Stay away from Xtreme Wireless, not honorable at all.

They literally lied and stole from me. I went in for a phone fix and to talk about internet. He…read moremade me think I was getting the fiber internet which I did not which ok no big deal but when in the grandville store to get it fixed I find out he added a Apple Watch to the account that I do not have and never did. He then also asked for me to pay $5 in cash and the rest on a card. My bill was over $50 more than he said because of the watch fees that I do not have and never received!

From the owner: Visit the T-Mobile store in Benton Harbor and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1976 Mall Place can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.

Came in on a random Monday morning with my phone (iphone 12) refusing to turn on after a rough fall…read moreonto wood floors. Two kind workers greeted me as I came in and I was quickly helped by one of them. She examined my phone and was honest in saying she wouldn't know exactly what I would have to have fixed until she opened it up. I answered a few questions, signed a document, and got a call just over an hour later letting me know my phone was ready. The repair was much cheaper and faster than I had expected, making me happy with my choice in going to this business. Would definitely recommend to anyone needing a repair. Thank you Heather!