There is a guys who works here who intentionally takes as long as possible and tries to lengthen…read moreconversations for 30-45 minutes so that he doesn't haven't to deal with more customers. Not to mention, he also lies to customers. I actively heard him feeding BS to an elderly couple. All in all- Wait time is ATROCIOUS

Mu wife and I recently went to the store to purchase two new iPhones. Our salesperson, Chris, added…read moretwo $19/month phone warranties through Asurion without asking us. When I called a few days later after receiving a notice from Asurion, Chris was not there. I spoke to a female employee who said she could not explain what happened since she was not my salesperson, but said I should be happy that I got the phone for "free" with a trade-in and essentially scolded me for not getting the insurance. As I continued talking about the situation, she hung up on me. She was defensive, condescending, and not at all interested in helping me understand or rectify the situation. Also, while I was there getting my new phone, another customer came in to return his old phones that he wanted to trade in but did not have when he purchased his new phones. Chris asked with whom he had worked and then said his salesperson had just gone to the back of the store and he would let him know. Chris came out and said he had told him. The customer waited for at least 15 minutes, got tired of waiting and left with his phones. His salesman came out a while later and asked where the customer was. When he was told he had left, he just shrugged his shoulders and indicated it was not his problem. I suppose he was on break but a professional would interrupt his break to help their customer. Also, I do not understand why Chris or someone else could not have accepted the trade-in since they can access any account. The poor customer now has to make another trip. This pretty much summarizes the attitude of the individuals working the store. They do not care about the customer. I warned my wife about shopping at third party phone stores. She understands now. Next time we will go to the Apple store as I have always done.

Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

Never know when their store is open. Doesn't matter if store hours say they're open, the door is…read morealways locked. This week they posted a paper sign with limited hours available (assume because of staffing) but even during those hours; the store is closed. Trying to pick up a package Amazon delivered to the locker here and can't access it.

I recently had a great experience in working with Raul at the TMobile Store in Benton Harbor, MI…read more He made the process of getting a new phone a seamless one and helped answer any question/concern I had. Really appreciate all of Raul's hard work and help he provided. Would highly recommend him to anyone for additional support relating to their phone issues/upgrades! Thank you, Raul!!

estoy muy agradesido con franco yo me encontraba de viaje con una situation deseperada Por no poder…read morecomunicarme ya Q mi cell estaba sin servicio al entrar a su establesimiento fueron muy amables Al esplicarles mi situacion nos ayudaron a programar los dos celulares ya Q el dia anterior nos avian llegado los dos iPhone 14 pro max se los recomiendo a toda mi gente latina

Very good service at a good price. Very happy with iPhone screen replacement. I also got a case…read morethat is similar to an otter case at only $12.

I've been coming to these guys since they were in the mall (they now have a storefront not far from…read morewalmart).  The staff is friendly, the store is well kept and the prices are decent.  I would highly recommend this place for phone repairs.  They will continue to get my husband and my business.

I went in Xtreme Wireless for the first time today and it will be my last time. The pin on the…read morereceipt they gave me was invalid and they would not refund my money. I didn't even leave the parking lot. I tried to add my plan in the car and after it was rejected I went back in the store immediately and informed them and they still wouldn't refund my money and they accused my phone carrier. I called the carrier and they said that my money was still at Xtreme Wireless but they refused to give it back to me. The service I paid for wasn't rendered and they still have my money. The owner was right there and refused to do the right thing. Lousy customer service but I will be taking further precautions to get my money back. Stay away from Xtreme Wireless, not honorable at all.

Knowledgeable and helpful staff. Very honest in answering questions. I'd go back for the next need…read morein a heartbeat. Was there for help with an iPad

On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.