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    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    (24 reviews)

    $$$$

    There is a guys who works here who intentionally takes as long as possible and tries to lengthen…read moreconversations for 30-45 minutes so that he doesn't haven't to deal with more customers. Not to mention, he also lies to customers. I actively heard him feeding BS to an elderly couple. All in all- Wait time is ATROCIOUS

    Mu wife and I recently went to the store to purchase two new iPhones. Our salesperson, Chris, added…read moretwo $19/month phone warranties through Asurion without asking us. When I called a few days later after receiving a notice from Asurion, Chris was not there. I spoke to a female employee who said she could not explain what happened since she was not my salesperson, but said I should be happy that I got the phone for "free" with a trade-in and essentially scolded me for not getting the insurance. As I continued talking about the situation, she hung up on me. She was defensive, condescending, and not at all interested in helping me understand or rectify the situation. Also, while I was there getting my new phone, another customer came in to return his old phones that he wanted to trade in but did not have when he purchased his new phones. Chris asked with whom he had worked and then said his salesperson had just gone to the back of the store and he would let him know. Chris came out and said he had told him. The customer waited for at least 15 minutes, got tired of waiting and left with his phones. His salesman came out a while later and asked where the customer was. When he was told he had left, he just shrugged his shoulders and indicated it was not his problem. I suppose he was on break but a professional would interrupt his break to help their customer. Also, I do not understand why Chris or someone else could not have accepted the trade-in since they can access any account. The poor customer now has to make another trip. This pretty much summarizes the attitude of the individuals working the store. They do not care about the customer. I warned my wife about shopping at third party phone stores. She understands now. Next time we will go to the Apple store as I have always done.

    T-Mobile - mobilephones - Updated May 2026

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