I recently had a great experience in working with Raul at the TMobile Store in Benton Harbor, MI…read more He made the process of getting a new phone a seamless one and helped answer any question/concern I had. Really appreciate all of Raul's hard work and help he provided. Would highly recommend him to anyone for additional support relating to their phone issues/upgrades! Thank you, Raul!!

estoy muy agradesido con franco yo me encontraba de viaje con una situation deseperada Por no poder…read morecomunicarme ya Q mi cell estaba sin servicio al entrar a su establesimiento fueron muy amables Al esplicarles mi situacion nos ayudaron a programar los dos celulares ya Q el dia anterior nos avian llegado los dos iPhone 14 pro max se los recomiendo a toda mi gente latina

The customer service SUCKS sales people are rude pushy it's pretty bad when you get better service…read morefrom the call center in Pakistan so where they helped me out NEVER GO THE THE BENTON HARBOR STORE

Scum tried charging me 220 out the door for a free phone lol its 60 for the plan and 25 to activate…read moreless than 100. This location has overcharged everyone that has been a customer.

From the owner: Switch today & enjoy America's largest 5G network.read more

I have been dealing with Chris. I think his name is Chris. I've taken my iPhone back a few times…read morebecause iPhone does updates and I have to relearn it. Sometimes I get stuck, but Chris can figure stuff out so fast in no time I'm in and out of there and there's a couple other people in there that are the same way but I don't know their names the girls. So I'm just here to say I don't understand stuff that they tell me about and I'm a senior citizen someone that loses patience very quickly although I have never had that problem there I had big problems with Verizon and so did my sister and so did another friend. They don't have an attitude when you come into AT&T their job is to sell things and then help fix things while your phone is under warranty. So I found out today that when my apple phone runs out of warranty, I can buy an extended warranty through AT&T. It's like nine dollars more per month, which is a deal because it at Verizon the salesman there are bet on selling you a phone, no matter what and they do have an attitude because they're not making money enough money by sitting and trying to work on an old phone. I understand the situation but I have had great luck at&T. I've been there. i've been there 8 to 10 years.

Here at At&t they have pretty good customer service, just expect a wait.  You walk in, they check…read moreyou in, get a little information and then you wait until worker can get to you.  Today they had 2 check in people and we had to wait a bit but not too long.  I did wonder if maybe the people in charge of checking in didn't have the proper training to help someone get a phone because there was nobody to check in so they both just stood but they did end up going to help people.  It is nice to have a legit corporate store near us so my hubny willing to wait a bit rather than going to a different company.  I however was annoyed. We waited from 4:38 (it may have been a little earlier, that's just when I checked my phone) until 4:59.  Once we were helped it didn't take very long at all.  Really my biggest annoyance was waiting but that's to be expected at a cell phone place. Ruby took good care of us.  She was really nice and while we waited for her tablet to give her answers she talked to us about what my husband wants his future business to be and even my in-laws.  I know we will be continuing service here for a good long time.  Thanks guys.

Very friendly and helpful employees! Charles did a great job getting me setting up with a at home…read moreinternet hotspot. I went online and looked up my address to see if AT&T internet wasn't available in my area. So I just walked right into the store and they said I would be able to have satellite internet at my house for a reasonable price! What a relief / blessing !!!! I've had very bad experiences with satellite internet. Paying a big price for crappy internet. I have been living without home internet for 5 years and now my dog days are over! Thank God!!! The device they sold me is called a netgear night hawk with touch screen. I got it half off because the day I walked in they were running a half off special.

very thoughtful and honest sales people. Simply a nice store. People take the time and show how…read moreto do several tasks on new devices. Great place to get help with any of your tech needs.