Went there today to ask a few questions as I am a new costumer to ATT and wanted to turn on my services. I was greed it when I first come in but later dismissed when they thought I wasn't going to make a new purchase..The woman disappeared in the back room and the manager went back to his computer as if the place was empty.. Needless to say "this office needs some costumer service training " read more

Terrible. Charles convinced my mom that she had to buy insurance before she left the store in case she dropped the phone etc. WHAT?? I've bought so many phones and I've never been told something so ridiculous. You either accept insurance or you don't when you buy the phone and if you do not, ATT is not responsible for damage once you leave the store. Total scam and manipulation. I had to spend about 45 minutes on the phone to get this scammy insurance removed from her account! Total waste of my time and embarassing for my mother. Wasted my time and the Customer Service person's time who ATT pays! Just terrible. Charles knew this was not true and sold it to her anyway and justified it to her by saying she could just call and have it removed later. Oh and it auto renews if you don't call to get it removed! ATT you need to check into the store at 12 mile and Telegraph in Southfield Michigan. These kind of predatory practices are embarassing for your company. I pay for four phones myself with ATT and I am thinking of switching to Verizon after this...and we've been customers for a very long time. My mom pays for two phones on her account and I'd like for her to switch too. This was disgusting and I will never go into that store again. read more

The Att on 12 mile and telegraph was great! excellent customer service from Emmanuel and Maurice. I was in and out with my issue taking care of. I'll definitely be back. read more

My sister and I have recently made a transition from Verizon to AT&T for our cellular phones. However, the transition has been absolutely awful. My sister and I bought our phones from the AT&T inside of Costco. The sales person pressured us into buying phones that we were not interested in and when the phones came in, we reached out to this AT&T and asked them if we could do an exchange. The individual that my sister spoke to said yes, we could exchange the phones at this location and it would be no problem. We get to the store on Thursday and ask to do the exchange; initially this was fine. However, eventually, we just start standing there waiting for 30 minutes. No one is telling us anything. The process of the exchange became more complicated than either party planned. We were asked what our passcode was; however, we did not have a passcode because no one gave us a passcode at, the AT&T in Costco. Our sales rep said this is normal for the AT&T reps inside of Costco not to do their jobs correctly. We were at AT&T for over two hours and unfortunately the issue was not resolved. The store manager, Ashley told us we should come back in two days and then we should be able to exchange both of the phones; however, one of the new phones was opened and she was magically able complete the exchange by crashing the cart, but for whatever reason she couldn't do the same thing for the other phone. Which at the time was fine by me, so we went home and came back two days later. However, again we could not get the phone exchanged but were able to update the passcode. This manager on Sunday that they would need to bypass the pin for the other phone but the people who could that don't work the weekends and wouldn't be back until Tuesday because of the holiday. Again, disappointed but okay will role with it. My sister called the store on Tuesday to ensure that it would be a simple transaction on the Wednesday, as we work opposing hours. And she was met with some serious hostility from the manager Ashley. Ashley told her we should've just went to Costco to have the issue resolved however no one told us on the Thursday, the first visit or on the Sunday, the second visit to go to Costco to do the exchange. My sister went back-and-forth with the manager Ashley and spoke to customer service about the exchange issue. Customer service told her that she should have no problem, making the exchange at the store today, Wednesday; however, when I came into the store today to make this so-called easy exchange the manager, Ashley began to argue with me in the middle of the store. She put the blame on the customer which I do not understand because we did not know about a passcode and didn't know that they had created one. She said should that we should have went back to Costco, because they weren't responsible for the sale. I told her that I was not here to argue and I just wanted to make the exchange and that customer service said the exchange should go through seamlessly today. She continued to argue with me and said I'm not trying to argue with you nor am I trying to give you the runaround. Clearly she was because I had to tell her more than three times. I am not here to argue with you. I just wanted to do the exchange. She then said we can do the exchange, but I have no additional reps here to help you, and if it doesn't work you have to go back to Costco. So I had to wait for a sales representative to assist me, however she had to do the majority of the work for the exchange. So why I had to wait there for 10 to 15 minutes made no sense (she was just playing with her phone). And again there were more issues with the transaction and this had nothing to do with what Costco did. This issue occurred at their store. There were no apologies for these issues and she wanted to continue to have an attitude, but when I gave attitude back, then it was a problem. She was rude to the other customers and may need to look for additional employment , Ashley, store manager, lacks professionalism and people skills. I also mentioned that I would be speaking to customer service to Ashley and she didn't seem to care. Hopefully this review will help her to start caring or have her start looking into a new career. read more

The first time I went I did not have a good experience. I went in to add & transfer a line from another carrier, however, did not have all the info that I needed (obviously my fault), but the lady that was servicing me behaved as if I was on her personal time. I ended up annoyed by her impatience and decided to leave and gather the info on my own instead of with her help. I can't understand what was the big deal about providing me with the info that I needed and sending me on my way... The second time I went in, the gentleman who was assisting me was very polite and patient. Although I had all the necessary info this time, my other carrier was rejecting the info and not permitting the transfer. He did not make a big deal and simply contacted the other carrier right on the spot and straightened things out in an instant. He was even kind enough to let me out of the side entrance because that is where I had parked (typically this entrance is locked) The only other annoyance factor at this store is the "greeter" at the entrance. I walked right past her and stood in the line at the service desk because I thought that was what I was supposed to do. She just stood there with a clipboard, said "hi" and let me go up to the desk. At the desk all three employees were busy and then finally one of them asked what I was in for and then went and gave my info to the "greeter" so that I could actually be called up for service. Apparently she was supposed to gather that As I came in to expedite the service. Otherwise I would have just been standing there and someone who came in after me could have jumped ahead of me because I hadn't been signed in. I was very puzzled as to why she did not stop me or even come to me while I was in line herself to ask why I was there if this is how their store works :-/ I ended up waiting about 10 minutes or so before I was serviced which is kind of long to me even though I have waited much longer at these types of stores... Overall, I give a fair rating only because of my second experience here or else I'd have rated lower... read more

I was just coming in for an upgrade I've been eligible for for awhile, but the gentleman who helped me made the process as painless and simple as possible. I was in and out with a new activated, upgraded phone in less than 30 minutes! read more

If you love terrible service this is the place for you! The only reason I would go here is for the location but other than that I will avoid this place from now on. I came in to just pay off an installment for my phone but didn't give me a wait time and told me someone would be with me and waited.... waited.... 15min later they help someone else out and I'm like in my head wtf and I just leave. Idk if they're racist but I'll never go back. Peace read more

The customer service at this location is deplorable and discriminatory. Not only do the representative and manager have no regard for customers time they also appear to only allow black staff to assist black customers. I am not sure of the franchise owners thoughts but a review and changes in management and practices may be warranted. The evening of September 27, 2014 my family went in with the sole purpose of buying a new phone. After waiting over an hour we were relieved to know we were next to be assisted and that a representative had just finished with a customer. After watching the rep walk around the store and hold side conversations with another employee, we inquired about when we would be helped. We were told that they would let us know when a rep could assist us. We inquired if a manager was available and the employee crudely stated that they were the manager and that we could report any problems to her. We stated that we had been waiting an extremely long time and just wanted a rep to help us so we could buy a new iPhone and leave. she rudely stated, again, that they "would let us know when a representative was ready to assist us". We cited this was poor customer service and would report it to their corporate office. The 'manager' became extremely defensive loudly asking if we had a problem. We asked her name and asked her to leave and just assign us a rep to complete the purchase. We continued to wait despite our experience which became worst as we watched the manager and available rep whisper and glance at us, then the 'manager came back to further harass us with her loud interrogation of if we had a problem. We asked her to leave again and then continued our wait. Once a black rep finished with the customer they had been helping, he called our names and assisted us. He was friendly and helped us select a Note3 for my purchase which My grandmother liked better due to the size of the screen. If my kids were not flying back to California in the morning, my grandmother would have not given the store her business. Lucky for them, it was too late to drive to another AT&T store and that she wanted her grandkids to help her with selecting the phone. While she might choose to keep her account with AT&T, there is no way in hell she will spend her money at this store. Might be a unique situation but it was really bad and something people of color should think about before visiting. read more

Staff extremely helpful but limited in accessories unless you have an iPhone which I do not.

Knowledgeable, no nonsense. Great experience. Ask for Riona! The store is clean, well organized, well stocked.

I purchased two phones and service from this store a year ago. At that time, the service was great. This year when having trouble with one of my phones they couldn't care less. The manager, Rashid, wouldn't even let me begin to explain my problem of how my phone worked but no longer had service. He only offered new service at 10 times the cost, refused to listen to me and told me to call AT&T if I didn't like it. Rashid was condescending, rude, arrogant and in the end belligerent. I have never been treated so poorly by a retailer of any kind, especially one where I was a current customer. When I complained about his attitude and treatment he threatened to have me thrown out of his store. Rashid should be fired....and never work anywhere again where he has to deal with people. I will never set foot in this store again. For the record, I called AT&T about my issues and was treated extremely fairly, promptly and with courtesy. It's a shame Rashid and this store represent the same company to the public. DO NOT GO TO THIS STORE! read more

This store experience has been the worst and I've been with AT&T for 12 years. The first day I walk into the store the saleswoman did not properly explain the Next program vs. 2 year contract differences. She also did not try to look into my account details to help me save the most I possible could. I made a hasty decision in getting the Next program for me and my family. I was told estimates of what my bill "might" look like. After going home and doing my own research, I decided I needed to reverse this action. I also found out we had a 10gb plan, but are barely using 2gb. The second day I came into this store, I was presented with a salesman that wanted to argue my decision in changing back to a 2 year contract. After semi-explaining why I wanted to change, which I shouldn't have to explain myself, he interrupts me and says, "I guess you don't like to save money." Completely inappropriate behavior. After being there for an hour with multiple sales personnel trying to change my plan back, I was told only a manager could resolve this and he wouldn't be in until the following day. The third day I came into this store, everything started off smoothly. We were on our way to changing things back, but then my family member's line was found to be ineligible for a 2 year contract upgrade at this time. Why wasn't this information presented to us on our first day? So off goes my family member to go home and get their old phone to have reactivated. Why weren't my account details looked over to see where we could save the most money instead of pushing this Next program idea on to us? Apparently, this store doesn't value trying to do the best by their customers. I came prepared because I was tired of arguing how and why I was making my decision so I presented my research in showing the employees that I would save the most switching to a 2 year contract with a 2gb plan. This reveal was followed up with silence and ended in a "I guess you did your homework." At no point were we apologized to for the headache this whole situation has become on top of the rude behavior we have encountered and the multiple trips back and forth. Not even from the "manager" that is "not allowed to take customers," but the job description is to walk around the store with an iPad and take people's names... After leaving, we remembered my family member had a plexi-glass type face plate (to help with scratches/breaks) put on her phone that we had to exchange and we were never refunded the money. So yet ANOTHER trip back to the store occurred. All this store has given me is unprofessionalism/rude behavior, sneaky/questionable sales techniques, less gas in my car and a migraine. I will NOT be returning. read more