Stopped at Apple Store yesterday and purchased a new IPhone as I broke my IPhone 15. They said they…read morecould not download my existing apps and all my back up without my Verizon pin. I had this performed before and it took over two hours at the Apple Store. I was on standby for work and had no phone. Driving back home I saw the Verizon store. We stopped in and Jake the Verizon guy was confident that he would be able to program the new IPhone 17. I was doubtful but Jake's confidence was comforting. Jake was able to connect to my business account and down load all my contacts, apps photos in 30 minutes and we were out the door. I have a renewed respect for Verizon and their technicians. Jake was amazing and rescued my weekend. Thanks, Jake!

Incompetent. And bold face liars…read more Should never have gone back because 2.5 years ago when I got my phone they made endless mistakes that took about 8 hrs to fix. And my phone was NEVER working properly from Day 1. But today I went back because I heard free upgrades to iPhone 16 and they'll pay off whatever remains on your old phone. ***I called and confirmed my eligibility.*** I went today and was told "Offer only applies to people switching from another carrier." I asked them again, as I have many times before: "Are your employees completely untrained, or are they paid to lie?" Because if you talk to 4 different people you get 4 different answers! AVOID AT ALL COSTS.

Everyone's broken or cracked the screens on their iPhones, iPads, etc and if you haven't I don't…read morerespect you. Finding this place was a huge savior when I yet again shattered the screen on my iPhone 5s. After researching prices and reviews from other places, I stumbled on this gem. Danny replaced my broken screen in less than 10 minutes at a price that was so much lower than anywhere else, I can fix multiple devices here for the price of one elsewhere. Danny was friendly and personable and I have no reason to go anywhere else for any issues I have on any devices.

Repaired a screen once at a reasonable price, very quickly. More importantly my phone would not…read morecharge and when I went in he fished out some lint from the charging port. No charge. Good guy.

Brought my phone in to change a battery and they burned it up. Technician apologized but refused to…read moredisclose the name of their insurance provider. Also refused to give the name of the owner or manager. Stay away!!!

The manager was rude and didn't offer any solutions to help resolve my situation. I was in the…read morestore for over 1.5 hours. I arrived around 3:30 and had an issue with them finding my claim in the system. Finally, at 5:00, I was able to get my warranty claim to show in their system and they told me that I would have to come back the following day because they only do same day repair if you come in before 4 pm. Even though I came in at 3:30, they acted like I wasn't in there until 5 pm getting checked in and blamed me. They treated me like I wasn't even human. They close at 7 and it doesn't take 3 hours to replace 1 phone screen. I even called the day before to make sure I had an appointment. I'm disgusted by the experience.

Angel did a wonderful job today helping me with a gmail problem. Her customer service was…read moreexcellent. Thank you, Angel!!

Came in today to purchase a new I phone 17 Pro. Rich my salesperson was very nice. and…read moreknowledgeable. I explained what I wanted and he explained all of my options. After trading in my old I Phone i purchased a new one. Rich was was very helpful and upfront. Overall it was a great experience!

As a first time screen cracker (through the screen protector and all), I'm really grateful for…read moreScott! He was able to switch my screen in ten minutes and gave me a screen protector! (Something Best Buy was trying to charge me 2x for with no type of warranty.) Then, after talking to him, he even cleared out my spouse's phone- which he didn't have to do at all. (He was having an issue where his phone wouldn't charge unless the charger was held in the right position.) Thanks to Scott, we have two working phones!! I'm so appreciative of his service and willingness to help beyond what was initially asked.

Scott is the man! He replaced my cracked camera lens and camera when apple told me I'd have to buy…read morea new phone. My phone is as good as new, and it's pretty friggin old! So worth it. Thank you, Scott!

3/22/26 3/22/26…read more11:10am Came to Walmart to have Jim, My Go-to Expert, look at my catastrophic phone issue. Jim learned I depend on my phone 24/7 so he found the time......to aid me in my plight. After 45 minutes and after researching the issue...I was restored to A-1. He had me view the broken internals and see and FEEL why replacement parts were needed. (As a consumer, i do appreciate that learning!) He also installed ORIGIONAL Samsung replacement parts....showing me the pack each came in. Thank you for your commitment to excellence, your impeccable strive for precision, and your love of your job. NEPTUNE FRED is lucky to have your services!

Another 5 stars boys. See ya soon. Thank you for everything every time. Broken phones,…read morereplacement phones, cases that are rare hard to find....

This would have been a 5 star rating except for the scheduling issue detailed below…read more Fixed my iPhone X in a very reasonable amount of time, curbside at home, and with COVID precautions evident. Tech was pleasant and knowledgable, phone back to normal. Easy and prompt scheduling with an estimate that was accurate. Overall no complaints--personnel issue aside. Unfortunately my original appointment time (11AM) came and went without any contact from the business. Ball dropped!! After messaging and calling, I was assigned to another tech who then showed when he said he would, and got it DID. Overall no complaints

Awesome company! I requested a quote to fix the glass on the back of my iphone. They came to my…read morehouse and did the repair. The price was the best among 5 competitors. Danielle was incredibly helpful and very responsive with setting up the appointment and keeping me up to date with their ETA. Jake was the tech that repaired the phone. He was professional and went WAY above and beyond. He saw that my front screen protector was cracked and he included a free replacement as well as a case! Couldn't ask for more with a company. Best price came to my house for the repair and friendly service all around!

Verizon West Long Branch, NJ: Outstanding Service That Saved…read morethe Day! Carol at the Verizon store in West Long Branch, NJ, was terrific--quick, smart, and knowledgeable. Her focus, and expertise, and her smile were super helpful on a not so great day when I was dealing with a broken phone. She thoroughly reviewed my plan, found multiple ways to save me money, and guided me smoothly through the frustrating process of replacing my broken phone. Later that day, I returned to activate an older phone temporarily while waiting for the new one. Five Verizon tech support reps over the phone over two days had already said it couldn't be done and told me to wait five more days without service. That's when the smart and handsome white linebacker dude (whose name I wish I had) stepped in. Strong, and determined, he tried five different approaches, refused to give up, and successfully set up my e-SIM card. I was able to install it at home after tweaking my broken screen -- it worked perfectly!! Cool Carol and this dedicated colleague didn't just provide good service, it was GREAT service! "THE DUDE" , well he went above and beyond to help someone in a real bind. It's the kind of effort that makes you proud of people who truly care about doing their job well. Great team, great experience. Thank you both!

The employees at this store do not know what they are doing. Do NOT go here…read more I was trying to buy my husband an Apple Watch ($800 worth of business). I went in at 9am and had forgotten my license so they required that I go get another form of ID. One hour later I returned with the ID and they said OPPS looks like you are not authorized in the account. Sorry. You need to have your husband put your name on it. 2 things. One I was trying to surprise my husband with a birthday gift & two that I wasn't on the account would have been good to know before I drove 1 hour to get ID.

I had an I phone 6S repaired at the store, classic broken screen. The owner Bleak himself handled…read morethe repair, and even happily changed out my broken camera for no extra charge. Nice, quick with and knowledgeable.

From the owner: We specialize in Cellphone & Tablet Repair , prepaid activations, prepaid cellular phones, disc…read morerepair cd&dvd, troubleshooting electronics for customers, and loading mp3 to iphone, ipod, ipad, tablets, & all smartphones. Great customer service with a smile

Low price very reliable and the techs are great when it comes to upgrading a new phoneread more

Get better staff that are kind and not rude and unprofessional. Pay attention. You can't have young…read moreunprofessional kids as managers. I am extremely disappointed with the unprofessional and inappropriate behavior displayed by the staff at T-Mobile, particularly by the manager Gabby and coworker Carlos. My mother was mistreated by Gabby. She yelled at her for touching a device on display. Why are they on display if we cannot touch them? She then had a nasty attitude when my mom asked her about the tablets available in the store. Gabby explained that there are no tablets available for her. While my mom insisted on what we can do because we had a broken tablet, Gabby said she did not feel like attending to my mom anymore. How is it that you allow someone like that work there? There's another person there named Carlos who made sexually explicit comments in Spanish about her with a client that he was attending, which constitutes sexual harassment . This is completely unacceptable for employees to behave in such a disrespectful and offensive manner towards customers. I am deeply saddened and angered by this experience. T-Mobile needs to take swift and decisive action to address this issue and ensure that such behavior does not happen again.