After the latest miscommunication from this store and its impact on my monthly expenses, I do not recommend anyone ever patronize this location ever. I will no longer be bringing my business to this store.
I finally received my monthly bill recently after upgrading my phone on April 22nd. The bill was at least $20 more than Elexis promised me during that visit. So, I called Customer Service on Monday. They were bewildered at why I would be quoted such a low number, just like I was when I was quoted that number. When Elexis quoted me that number, I repeatedly asked her to explain how it could be so low and she promised me it really would be that affordable. I just couldn't believe it and was grinning ear to ear with excitement and relief. This was not to be so.
After speaking with Corporate Customer Service on Monday, I called this Glenwood Avenue location to ask if a manager was in. No manager was available so I left a message. No call back. So, I called today, 3 days later.
The clerk who answered the phone basically repeated everything back to me. He didn't seem to listen, care, or pay attention. He seemed to respond to me with disdain questioning whether the price I was questioning and recalling from April 22nd was with or without taxes. He also kept offering me the number for customer service when I already stated I'd spoken to customer service. I kept asking if a manager was in or when a manager would be in. He said he never sees a manager when he's working. I've worked retail before and even if a manager is on the go, they have some sort of semblance of a routine or schedule. I kept asking for an idea of when a manager would be in because he wanted to argue with me about how I could be so wrong. I insisted I didn't want to argue nor discuss this any further over the phone. He questioned who could have given me such a price and when I said, "Elexis," he replied that she wasn't with the company any more. Shocker. Dismay. I'm pretty sure that this is the guy who was with Elexis when I was in there on the 22nd trying to get contacts transferred and neither of them could figure it out.
Incredibly rude, unprofessional, and still never fully addressing the issue, just like the times I've been in there before and they want to send me out the door without transferring all of my contacts. First they can't transfer contacts and now they give out the wrong information that affects someone's monthly budget. read more