After checking around a few places, we tried Bad Apple to replace the battery in my wife's iPhone…read more The other places wanted us to come in and fill out paperwork to order a battery, and then get in line with an appointment. Bad Apple had it in stock and didn't require an appointment, and since we're both busy this really helped. We were in and out in about an hour and the new battery works fine. Pluse, they did a little tuning on my own iPhone and didn't even charge for that. Highly recommended, especially Caleb there!

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

This franchise has always treated me very well. It's a little more to buy at the mall versus…read moreonline, but it's worth it.

Kyson was friendly and super helpful. He replaced my screen protector quickly and even readjusted…read moreafter he found a tiny piece of dust. I was impressed with his level of care and efficiency. I'll be back!

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

I personally have enjoyed a long time with Verizon but this location is terrible. Beware of the…read moresales reps. They told us we were getting "free accessories" because we were with them so long. Long story short he lied and we paid full retail price for the accessories. We have tried contacting them to give them the opportunity to make things right before leaving a bad review but still nothing.

This company is the worst. First off, they gave me a broken iPhone. Wouldn't replace it; I had to…read morego to the Apple Store. Second, promised an extra gig of data, at no cost -- didn't get it, but I DID get an extra charge of $15 for that data. My bill is supposed to be about $70 a month, after my company discount of 20%. They said my first month would be higher than normal -- expecting it, about $120. Second month supposed to be the normal $70. How much??? $190!!! Are kidding me?? For what? Data overages. I work 5 days a week and have wifi at work. My house has wifi. My friends homes have wifi. They said 7 gigs over. 7!!! That's $15 per GB. I had T-mobile before; I wasn't working as much and was on my phone 2x as much, easily. Barely would I hit 4 gb's. If I did go over, they throttled the Internet so it was slower. Never any overage charges. I personally never had a problem with them, ever. I swear Verizon has some special hidden application that is just LEACHING your data. I just wanted the new iPhone for cheap. Big mistake! Do yourself a favor and go somewhere else. Unless you like paying up the Gluteus Maximus for horrible service. I can't even put my phone on speaker and use the Internet to look stuff up. I was able to do that in 2005. Go get AT&T or T-mobile. Do yourself a favor. I'm promising you, unless you like spending a half hour on the phone with them every week, trying figure out why they're robbing you and providing atrociously horrible service. If you're planning on being stuck in a slot canyon, about to cut your arm off cause it's wedged in between a rock and hard place, go with T-mobile. Their cell signal is not that bad and way less hidden fees. My bill was always the same. Or AT&T. Just RUN from Verizon. I'm telling you. I've never written a review. I'm going out of my way for a reason!

Wonderful experience. They got me in quick and took care of my broken phone screen quick. Paying to…read morefix a phone is expensive no matter where you go. Very happy with this location and experience.

Note: this place is INSIDE of the American Fork Walmart. For whatever reason, Google maps couldn't…read morefigure that out & took me to the wrong place! My iPhone 6 had a bad battery (its 2 years old), so I decided to pay a "professional" to replace it... I had to drive back & forth to this place 3 times to finally get my phone fixed. Maybe I should be giving 1 star, I don't know... I'll still give 2 stars because they were apologetic & offered me some free stuff (which I appreciate), but really, I just want a working battery for my phone... What happened: The first time my phone was bricked (the battery couldn't be charged/ my phone couldn't turn on, even after hours of charging). The 2nd time, i was given another flawed battery that couldn't hold a charge, and the 3rd time my battery worked like new. I'll give 2 stars because my battery works, but I can't give a higher rating because I had to make 3x round trips to this place which cost me a couple hours in travel time.... (not to mention the gas).

Do not go to this Orem store! Go to American Fork or Provo or anywhere else if you want customer…read moreservice and if you want salespeople that actually know what they are doing. When I walked into the store, the Cricket salesperson was in an argument with the salesperson from the store next door because DoorDash had delivered her food to the wrong location, but the Cricket employee said had taken out the food, played with it, and then thrown it away. She would not do anything to help the lady from the neighboring shop get a refund or help to correct future deliveries. I should have known at that point that she was not a nice person, but in addition to not being nice, she did not know what she was doing. She set up my plan incorrectly and explained the features to me incorrectly. When we went back in to ask for help, she said she would not help us because she had not been trained for that. She said to get online and ask the chatbot. Her colleagues were no more knowledgeable nor helpful than she was. Cricket Wireless has never been ideal because of their limited services, but this was more than that. It was a huge waste of my time and money.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Orem store today.

This location is the best Boost Mobile we have ever been to. Edgar's awesome and considerate…read morepersonality is just what needed to get over the extremely bad experiences that we have had with the so-called company that we used to have. I will definitely keep my business with this Boost Mobile store and recommend it to anyone who wants to break away from the idiots over at the "other" company. Family and friends who are knowledgeable about phone service will be able to get great service from this location.

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!