I've tried to get assistance many different times but this store has never been helpful in the last 3 years. They only "sells phone" according to the associate. They can't help you with your bill, pay your bill, do returns, troubleshoot anything on your phone line. They are useless unless you only want to purchase a new phone. Do not bother going there. I encourage you all message At&t by asking them to implement a "real At&t" store *associates words* at this location. read more

Horrible experience at the Pearl store with Montel Walters. Refuse to wait on us. Let three people go ahead then got really nasty when I protested. No phones on site. Even though I had told him when we came in we needed to look at the actual phone, (otherwise I could have ordered on line), an hour later finally brought out some boxes but refused to let us look at the phone unless we activated it, refuse to honor my contract rate, refused to honor my two year upgrade. When I finally said, Are you kidding me? he threw us out. Told us to leave his store, that we had cut in front of people, that he didn't give a sh*t if we filed a complaint, grabbed his card and shoved in my face and said, "Go ahead." Just awful. Really and truly the worst experience I have ever had in a retail environment. When I went to the store in Flowood (where I recommend you go- Corporate store means accountability) I found out this isn't an actual ATT store. They are an "authorized retailer." which is how he knew he could get away with treating customers that way. He is the manager. read more

HORRIBLE experience!!!! My husband ran over his phone and went into the store to see what he could do about it. They told him we did not have insurance on the phone (we did) and talked him into buying some crazy phone that LOOKED like a smart phone and cost him $42.00 because we are still paying for the 6S iphone on our bill each month. They said since no insurance, he could not put another phone on the bill for that phone number of his. SOOO, they sell him this phone. He comes home and for THREE HOURS he tries to add contacts, make a call, or even ANSWER a call. I get home from work. I stood right next to him and called the phone, it rang, but neither one of us could could answer it. We did not know how. If you put your finger on the green button, nothing, swipe it, nothing, and on an on. So he goes back up to this ATT store on Pearl, on Riverwind dr and tells them he can't make the phone work and wants to return it. They said it would be a $45.00 restocking fee which costs MORE THAN THE PHONE. He comes back home and I call up to the store. The lady that I talked to was rude at every thing I said. I explained he was just there twice today for help and no one HELPED him. The next day, I called ATT and got everything successfully resolved. His phone will be at the house in 2 more days which is the 6S just like he had before. They credited us $45.00. And guess what, we HAD INSURANCE on the phones. DO NOT GOT TO THE PEARL AUTHORIZED DEALER STORE because they are rude, take too long, and never ever helpful. The flowood store which is privately owned is MUCH BETTER or just call ATT. read more