Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

I rated this 5 stars only because I had an amazing person help me today! He was new and his name…read morewas Abraham!!! No one wanted to help me but Abraham!! Everyone looked away or went in the back room so beware when going to the Verizon store on Lockwood to buy a phone!! It might be convenient cause its close but manger and staff are so so!!! They don't go that extra mile. They really just wanna sell you a phone and that's about it!!! So if Abraham isn't there get out!!! He definitely has the right attitude!!!!

My daughter who was visiting from FSU in the Orlando area got her phone damaged. Thankfully, she…read morewent and saw Corey to get a replacement. While a damaged cell phone may not be a crisis to most of us, but when you are out of town and unable to communicate with your worried parents (us), its sorta a crisis! Corey was great with our daughter and communicated to me clearly what the plan was, and took a great deal of time to work the deal as best as he could and provide me with options, and was soon able to provide a replacement phone for her. Thanks Corey, well done!

Worst customer service experience. I went in today and no one approached me to ask if I needed…read moreassistance. After waiting 20 minutes with no acknowledgment, I decided to leave. The employees who were there at the time clearly need better training in customer service

Literally the opposite of Customer Service. Their representative J was hiding in the bathroom with…read moreboth his headphones on hiding from two customers. Then refused to help them while he close the store. What a horrible experience. Glenn did not help at all. As a manager, he was not supportive of any customer support or help. Please don't rely on this location for any kind of service.

The whole experience was amazing Dwayne was wonderful, very easy transition from start to finish ,…read moremade sure are phones where working right before we left the store . We live in apopka and I will be returning back all the time .

This store is trash! The customer service is horrible! The manager isn't helpful at all! They act…read moreas if you're an inconvenience by asking for help!!! Never go to this store!!!

My boyfriend and I have been to the tmobile store twice. And twice we were taken care of by Michael…read more, and let me say he took very good care of both of us. He is the nicest most patient and knowledgeable sales representative! Michael definitely deserves a raise and more ! And he stopped his Lunch break to take care of us thank you Michael you are awesome

The Oviedo T-Mobile near Lowe's had an employee Mario whom is truly a great person and employee. I…read morehad gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own . Only to have spent 8 hours 4 till 9m to get no where for there was two accounts in my name one should have been cancelled long ago ! The next morning T-Mobile activation dept was to call me to help and never did . So I spent three hours in person that day w Mario helping me to get my Sereno and fixed . Mario was kind - listened to me - he got what I was saying got on the phone after pulling up both my accounts /he canceled the old account - spoke w the activation dept - got my numbers corrected and I ended up buying a phone from Mario . He took the time to help me - he listens and even though I did not go in to up grade my phone - he made the sale just knowing this nice , kind and profession man - was helping me ! Was worth buy a new phone in return !!! Maybe his co worker could learn something from compassion and kindness . Thank you Mario !

Yousaf was a lifesaver. Wife's phone got a little bit of water on it at the water park yesterday…read moreand went into the green screen of death last night. They opened up at 10am and Yousaf had me taken care of in 45 minutes. Such a polite man too! Highly recommended.

QUICK, EASY, AND FAIRLY PRICED!…read more I will never go to anywhere or anyone else for service. Such friendly and honest staff. Whether it's a simple screen protector like the one they did for my mom's new phone (she keeps dropping her phones) or a full replacement. This establishment is the best of the best!

This location is almost always busy…read more 8p on a Wednesday night, four employees helping guests, and theirs a line to be seen. We were greeted at the door, but still had to wait a while to be seen. The service was good, but it was obvious they are in a rush to get us out the door. I would recommend a smaller location if you're in a hurry.

Worst store, they have no knowledge. Basically obligating me to open a line to be able to set up a…read morewatch. Had to call tmobile in front of them and they were able to do it. Don't waste your time with people that just care about commission for new lines. Even manager had no idea.

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

Be prepared to wait, even after it's your turn. Employees were just hanging out chatting. I think…read morethey work on commission, they tried to get me to sign up for their cell service. Told them I wasn't interested but they kept pressing asking me all types of questions. I just wanted to exchange my router. Should've been a simple in and out but I was there for about 40 minutes.

Horrible customer service and scam. They never were able to fix my console and when I asked for a…read morerefund for their stupid subscription, they decided to keep me on the subscription and secretly charge me for it for months. Do NOT go here.

Friendly and fast! Problem solved same day and ready when promised! Appreciate the hard work!read more