Employees are not trained well enough! Some very…read moreknowledgeable others not so. Lots to learn but seems they're more focused on selling product and collecting bills instead of assisting someone with a problem or issue. Just pass you a number to call and may not even be a correct number

They keep closing early!! This is the second time but Yesterday specifically 9/7/23 I pulled up to…read morethe store at exactly 6:40PM check the cameras..The door was locked but the hours on the door stated they close at 8pm..I saw 3 female workers inside. Two black females & one white or hispanic I'm not sure but I saw them taking the cash drawer to the back when I pulled up so I called...they didn't answer the first time as I'm literally looking at the employees so I call again..I see the white or his hispanic female answer the phone..I ask why they are closing early & she proceeded to tell me that they have been closing early due to training..so if you are closing early for training why not put a note?? 3 store employees & everyone is doing training at the same time? I highly doubt any training was going on..Do better T-Mobile! Customers expect the T-Mobile stores to run at business hours posted on the door! Training shouldn't require the store to close over an hour early!

Stopped in 12/2/21: Super friendly staff! I was in a time crunch after work and needing to get kids…read morefrom day care. He got me in and out with 20 mins! I will def be back... hopefullt no time soon though!!

Came in this morning (4/30) around 11 am needing to get my new phone set up. For the life of me I…read morecannot remember the sweet girls name that helped me I just remember her name began with a 'K' ‍. She was so friendly and helpful, she's an asset to this company for sure! Great service !

Yes, i went there friday morning . They just opened to have my phone switched over to my own…read moreaccount .The employee had an attitude right off the bat . She acted like she didnt even want to be there . I forgot my id in the car and that made her even more annoyed . In the end i didnt get the probkem solved . Im glad i dont have to deal with them again ! If you

My husband and I spent a long time in there yesterday switching 4 phones to verizon. Marissa was…read morethe one that helped us. She was so nice and found us the best deal. She had to spend a lot of time with us. We had only planned on switching 2 phones so I didn't have the port out number for my kids phones. She told me to text her when we got home even though she was off work by then. She completed those 2 lines from her home. That was so sweet. I really appreciate all that she did.

Horrible business account support. Manager doesn't care to help fix issues created by Verizon…read more Sales associate seemed helpless. 38 calls to Verizon and no solutions. This is insane.

I was extremely happy with the service provided. Ed, a very pleasant young man, greeted me when i…read moreentered and helped me through several questions. He did not give generic or memorized standard answers. He provided proof that was easy to understand and factual. I would most definitely recommend seeing Ed if you have questions about your Tmobile questions.

Everything they told me was untrue. I asked for a 5g upgraded phone & data plan over my former one…read morewhich was 4g. They said they had a free 5g phone & blazing fast 5g data plan but unknown to me I instead got a 2&3g downgraded phone that couldn't get 5g but they kept saying I had it. I asked for monthly pay & no contract but got roped into 2 years because if I left before then, I would have to pay a huge way overpriced lump sum at once. Then, after I was unable to use the 2&3g phone at all in a year, because 2&3 g was being shut down, is when I found out from another Co. the phone I got from T-Mobile was obsolete 2&3g but still had to keep paying their overpriced plan for another year & buy another phone which I got unlocked from Best Buy a 5g pixel but still could only sometimes get 1 bar because of nearly dead zone at my address, but they kept saying I had their blazing fast internet at my address. When I proved to them the poor to nonexistent 5g, they kept saying they were making upgrades in my zone for nearly 2 years. So to have reliable service, I had to keep my old mobile co, while still paying their twice as high plan or have my credit ruined or pay for overpriced lump sum. I am writing this on my other plan to be sure I have a connection to finish. I still have a few more months before I can finally get out of this bait & switch scam Co. for good. Hope they don't continue charging me after I cancel like they have done to others. There is even more lies & stuff but they deserve a -5 instead of a 1 star.

Do not buy any accessories screen protectors from here. One month after my screen protector…read morestarted coming loose. I work 50 miles away other Verizon's don't honor warranty from this store. So I drove out of my way to be told sorry, go through manufacture. To many other store that are not franchised out to use that will warranty nationally

I went on a Friday, about an hour before they closed and the place was empty, so I'm sure the sales…read moreassociate was really hoping to end the day not having to deal with anyone, but she was absolutely fabulous! I had been hoping to upgrade my phone & possibly look into purchasing an iPad & Jessica took the time to assist me in every way, by literally writing out all the cost scenarios based on models/features/plans so I "see" my options & could really make the best choice for ME. I never felt rushed as she remained professional, personable & delightful! If you're not familiar with the area, the location might escape you, so keep your eyes peeled, it's the little strip mall, east of BK lounge, across the street from Arby's.

I broke the screen on my phone by dropping it. uBreakiFix had the part in stock and fixed the phone…read morewithin 30 minutes. Everywhere else said it would take 7 days just to get the part and wanted more for the repair. I highly recommend uBreakiFix. I wish I had known about their friendly and outstanding service before I drove around to the other places.

Excellent service. Missy and Chase were very kind, knowledgeable and helpful…read more I will always return to this site for my electronic service needs.

Chase at Wireless Wizard in Diberville is the BEST! He is knowledgeable and friendly. He fixed my…read moresons iPhone in a timely manner for an affordable price. I'd definitely recommend Wireless Wizard for all your device repairs.