Absolutely terrible! This store is CLOSED on Sundays but you would not know that because the hours…read moreon the door say open and their phone message says open! No sign no nothing stating changed hours! The email sent for store pick up says they are open! Disgusted!

To preface this review I'd like to say that our experience working with Nikki was excellent. It is…read morenow 6:15pm and my 10 year old and I have spent the better part of our day since 1pm in the store trying to get a watch to work through a phone. I'll spare you all the details but needless to say, Nikki worked really hard to try to make that happen and was gracias and accommodating, going above and beyond. When it was determined that they did not carry the phone needed for our purposes with the watch, we went to Best Buy to get one. Upon our return, Nikki was off work for the evening. This was really unfortunate for us because I have no doubt Nikki would have had us taken care of quickly. She texted me assuring me that Pete would take care of us. The manager, Pete, who had been there and witnessed all day what Nikki was trying to accomplish, said he would put us "in line" or the queue so to speak. Mind you, there are only 2 other people working. Apparently Pete's only job is to hover over these 2 employees rather than do any actual work and help a customer. I've been here this time for a half an hour watching Pete hover and essentially avoid helping us because he knows it's going to be work. My 10 year old politely asked if he could use the bathroom and was told no, he'd have to walk down to Qdoba. Given that it was pouring rain and we'd spent the better part of the day already in this store, you'd think Pete would be a little more sympathetic to my son. But he wasn't. So I walked my son down to Qdoba in the pouring down rain. Honestly if I could go elsewhere and have this done quickly I would leave but I've invested so much time at this point that I need to get it done. We are coming up on being here 45 minutes, at the top of the queue and not been helped yet. There are only 2 other customers in the store, each with a sales associate. If you must come to this At&t store ask for Nikki or Jordan. If Pete is your only option, have fun watching him helicopter over the other two employees while doing nothing useful himself. He's like white on rice with one couple because the sales associate is trying to sell them direct tv service with new phones and lines. Such excitement when someone walks in frustrated with Verizon! It's like a gold mine! Pete has the shakes and dollar signs in his eyes. Don't mind us, we've only been here nearly all day, Pete. I know the Samsung Gear S2 is of no consequence when you can "help" your sales associate sell a package sans only a kitchen sink. This guy is useless.

Kenny is amazing. Very knowledgeable, patient, and professional. He helped my parents set up their…read morenew phones and helped them navigate transferring their numbers from their previous carrier, which was no easy task. He spent many hours on the phone with their previous carrier trying to retrieve their Transfer Pin in order to officially switch to Verizon. This ended up being a two day ordeal. There's no way we could have done that on our own, as we are not tech savvy people at all. I honestly kinda wanted to cry a little bit out of frustration about halfway through day two of dealing with Straight Talk's customer service reps, then trying to port over the number. He again called on our behalf and finally got it done for us! This man has the patience of a Saint, I tell you. Give him a raise pretty please!!!

Nice store ... WONDERFUL customer service. The manager/Tyler (?) is extremely knowledgeable and…read morepatient. Definitely recommend.

Kenny is amazing. Very knowledgeable, patient, and professional. He helped my parents set up their…read morenew phones and helped them navigate transferring their numbers from their previous carrier, which was no easy task. He spent many hours on the phone with their previous carrier trying to retrieve their Transfer Pin in order to officially switch to Verizon. This ended up being a two day ordeal. There's no way we could have done that on our own, as we are not tech savvy people at all. I honestly kinda wanted to cry a little bit out of frustration about halfway through day two of dealing with Straight Talk's customer service reps, then trying to port over the number. He again called on our behalf and finally got it done for us! This man has the patience of a Saint, I tell you. Give him a raise pretty please!!!

Here at Verizon TCC we are here to help and assist in anyway possible. Please stop in store or give…read moreus a call we would be more than happy to assist with any of your Verizon needs.

On Black Friday, my family and I came to this Verizon store in order to purchase new iPhones. The…read moreplace is full of different iPhones as well as android devices. We were helped out by one of their salesmen as we purchased our new iphones and transferred our data over from our old to our new phones. It was a great experience and we were happy with our purchase.

The Customer Service here is amazing. The staff goes above and beyond to help their customers…read moreunderstand there phones and service. I have referred a view different people to this particular store and they have been blown away with the service. Looking for a Good Verizon Wireless Representative, Look no further!

Stopped in thinking I could return equipment @ store. My Bad, wrong location. Brady was very kind &…read moreprofessional, taking the time to get me the correct location info & suggesting the store with better reviews. My experience @ Verizon stores has been horrible in the past & I walked in with a bad attitude. Kudos to Brady!

Here at Verizon TCC we are here to help with any of your needs. Please stop in store or give us a…read morecall. We will be happy to assist.