My sales associate Heather was amazing. She helped me step up my e-mail on my new IPad. She was…read moreextremely professional, polite and eager to help. She also paired my new iPhone watch to my phone and spent time to set up my fitness app and show me basic functions of the watch. It was a pleasure working with you today.

excellent Customer Service. Great value. Friendly staff. I…read morerecommend this store specifically over all the other stores in the surrounding locations.

Terribly, Terribly, Terribly SLOW!! I watched an entire movie on my newly acquired HBO Max app…read morewhile waiting my turn! Absolutely ridiculous! Three customers walked out while waiting. The worst part? There is a manager in the back room, apparently sitting on his/her ASS, that will not or simply cannot come out and help! Be very careful if you have other plans scheduled after your visit here. You most likely will be late!!

One of the worst AT&T locations in probably the State!!! I…read morewanted to buy a SIM card for my son's phone, as one AT&T employee on the phone asked me to get one in order to activate it. I came to this store as it was in my way home. Worst decision ever. He sold me the card, made me pay $30 so they could activate the phone number in my family plan and send me home saying to just insert it on the phone and it should be it. Well, we could never activate the phone. We called AT&T again to get help and long story short, they made us go back to this place as the activation was not done properly and request them to get our money back, as that amount was not credited to my account. The AT&T rep called us when we were at the store to explain the manager what needed to be done. Well, the so called manager Zach was furious! Started yelling and discussing with the rep. We were astonished! After one hour of not getting anything done, because he said he was not giving us back any money, we decided to pay to the guy on the phone to get our cell activated and left the store. I could simply not believe such an impolite person running a place like this. If you have time, go somewhere else. Not worth it.

Quick summary: The customer silver service in the store was horrendous…read more For about one hour of me waiting in the store, not one employee even looked at me. After waiting for an hour in the store, I was finally told that they would not be able to help me because I did not have a screen protector from Verizon. This was absurd because I had just had my screen protector installed from this location by another employee last month. The store was extremely unprofessional. I would recommend going to any other Verizon but this one.

Worked with Jayden at the store on upgrading our data plan to save money. He was very helpful and…read morefriendly. In the process he mentioned our phones were available for upgrade if we were interested. He explained the options and costs to us and we decided to take advantage of the deals going. We left happy customers.

I'm incredibly disappointed in my experience with Cell Phone CPR on Coliseum Blvd. I brought in my…read moreiPhone 14 Pro Max to have the camera lens replaced--a minor crack from a drop months ago. The phone had been working just fine, and I only wanted to be proactive in getting it fixed. Fast-forward three days after their repair, and the same lens is cracked again, despite no drops, bumps, or accidents. I took it back, assuming a business with "CPR" in the name might stand by their work. Wrong. They claimed the crack was due to a "puncture" and refused to honor their warranty, even though I had done absolutely nothing to cause damage. I asked what good a warranty is if it doesn't cover a repair that clearly didn't hold up, and they basically shrugged it off. Honestly, I would have been better off keeping the original, lightly cracked lens than paying for a replacement that failed within days. Do yourself a favor and take your business elsewhere. I wouldn't trust this place with a phone case, let alone a repair.

Very helpful. Called and spoke with Cody, arranged for my handicapped brother to come in and they…read morechanged the SIM at no charge.

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.