On Black Friday, my family and I came to this Verizon store in order to purchase new iPhones. The…read moreplace is full of different iPhones as well as android devices. We were helped out by one of their salesmen as we purchased our new iphones and transferred our data over from our old to our new phones. It was a great experience and we were happy with our purchase.

The Customer Service here is amazing. The staff goes above and beyond to help their customers…read moreunderstand there phones and service. I have referred a view different people to this particular store and they have been blown away with the service. Looking for a Good Verizon Wireless Representative, Look no further!

They sold me a year return and when I went in to return those games not even 2 weeks after I bought…read morethem they told me that I couldn't return them so because of that you loss my business

My dad went in to return the brand new controller he got me only to find out they didn't even give…read moreus the money they owed us but shorted us the money. My dad comes home and says how the sales person at the desk said it was on sale, therefore the reasoning for not getting the money back but I can guarantee you all that it was not on sale. I've been going to this place since I was a kid and never have had problems but it seems very sketchy to me. With all of the places that have GameStop I would NOT RECOMMEND THIS PLACE WHATSOEVER.

Alexis was great in helping me get the best deal and set up my new phones. She spent a ton of time…read morewith me making sure I had everything I needed for myself and my daughter's phone. She called and spoke to the Verizon agent and made sure I had all the promotional credits and the best deal! Thanks Alexis!

Kenny is amazing. Very knowledgeable, patient, and professional. He helped my parents set up their…read morenew phones and helped them navigate transferring their numbers from their previous carrier, which was no easy task. He spent many hours on the phone with their previous carrier trying to retrieve their Transfer Pin in order to officially switch to Verizon. This ended up being a two day ordeal. There's no way we could have done that on our own, as we are not tech savvy people at all. I honestly kinda wanted to cry a little bit out of frustration about halfway through day two of dealing with Straight Talk's customer service reps, then trying to port over the number. He again called on our behalf and finally got it done for us! This man has the patience of a Saint, I tell you. Give him a raise pretty please!!!

Quick summary: The customer silver service in the store was horrendous…read more For about one hour of me waiting in the store, not one employee even looked at me. After waiting for an hour in the store, I was finally told that they would not be able to help me because I did not have a screen protector from Verizon. This was absurd because I had just had my screen protector installed from this location by another employee last month. The store was extremely unprofessional. I would recommend going to any other Verizon but this one.

Worked with Jayden at the store on upgrading our data plan to save money. He was very helpful and…read morefriendly. In the process he mentioned our phones were available for upgrade if we were interested. He explained the options and costs to us and we decided to take advantage of the deals going. We left happy customers.

I visited this store Monday, 18Oct2021, about 5:10pm...Thought I would stop here as my towne does…read moreNOT have a T mobile store and I knew I had to get my Sim card upgraded from Sprint to T Mobile...so......I was second in line and a couple in front of me. I sat back and watched the store manager, Daryl Barron, literally give the best show on "multitasking" that I have EVER witnessed! This guy had all of us in AWE on his customer service skills, and I think I know a thing or two regarding customer service as I was one for a major Orthopedic company for over 40yrs!!! As he struggled with T MOBILE server issues that would NOT allow him access to various codes, his computer and his tablet were all in front of him and his phone in his ear as he tried to get the couple in front of me their purchased set of new phones activated AND switched over from Sprint to T mobile And then the new Sim card issue.....Never once did Mr. BARRON loose his cool, or did his voice waver, he was just Mr. COOL doing his UTMOST to satisfy this couple...he was DANCING up a storm, he was GRACEFUL, ALMOST POETIC as he handled each and every hurdle he came upon....it was honestly....the BEST reality t.v. I have seen!!! Every chance he got he apologized to me and reassured me I was next, I repeatedly told him I was fine watching him work while my butt just sat...fascinated at his skills!!! I left that store an hour and 40 minutes after I had walked in...time had flown by as we all watched Mr. BARRON treat each and every one of us as if we were the only person that mattered to him. I can't say enough about this guy!!! I just hope he gets the recognition from his managers cuz this guy Is a KEEPER!!! As I said, we don't have a store were I live. It's thirty minutes depending on traffic to get to this store...but this guy is MY CHAMPION!!! And I can't finish this review without mentioning SHAQ....he took every other customer that he could help!!! I left and I think there were ten people waiting...WAITING FOR THE BEST TWO GUYS, WORKING THEIR BUTTs OFF!!! THEY SERIOUSLY ROCK!!! YA GOTTA GO HERE!!!

We bought a case from there as a gift and were told if it doesn't fit we may return it and get our…read morecash back (his words). We went in to return the case and that guy calls his manager. He tells us that he has won't give us a refund. My girlfriend was on the phone with the guy explaining the whole thing in a calm manner. He then proceeded to say "shut up bitch" and hung up on her. He called back and said he's called security and the police and we will be kicked out. We never got a refund and they kept the case we wanted to return. All the worker(who doesn't speak good english) could say is "I just work" I've never written a review but I would never go here and they should be shut down if that's how they treat customers.

My iPhone had some cracks on the screen and a few droplets of water got into it. Moments later, my…read morescreen went black. I put it in rice, let it air dry, nothing seemed to work. I took it to an Apple store in California and they said they couldn't fix it. Went back home and noticed that it was still responding to being plugged in and would even send me notifications. But the screen was still black. So a few days later I went back to the same Apple store and asked them once again to fix it...because it still works and I paid good money for 256GB to go to waste. I was told again that they couldn't fix it and that I could try taking it to a third party. I plan on getting a new phone soon but desperately need the photos and documents on this phone. icloud never synced either. So, I went to cell tech and he fixed my phone in an hour or two. He had to install a used screen because it was the only one that would work. The used screen was scratched up so he lowered the price and threw in a free privacy screen protector! I'm just happy to be back in business. I had an awesome experience! It's crazy he was able to fix what Apple was incapable of fixing. Five stars!

I'm shocked at the customer service I received here. I spent almost $400. here at Christmas and…read morebought the warranty on the gold chains I was told that if anything happened just bring them back and they will exchange them. Well my son broke his, when I tried to exchange it the young lady started raising hear voice and telling me I'd have to come back another day because her boss was getting her nails done and she was the only one who could take care of this for me because she had to enter the new Merchandise into the system. The whole time having the worst attitude ever to where security came over because she was so loud. Do not waste your hard earned money here. The customer service here is terrible.

I was hesitant to come here because their prices are fairly high, however I was super happy with…read morethe quality of service that I got. The piercing is free with the purchase of earrings, but be prepared that most of their "piercing" earrings are 10k or 14k. You can average about $50 here. Yes, that's high. However, Caitlyn (sorry if I've misspelled her name) was very patient with me, a nervous mom who was catering to a 5 year old. She explained the types of earrings, made suggestions, was forthcoming about the procedure and answered any questions I had. She also took her time lining up the holes to be just right--a true perfectionist that allowed me to make changes without hesitation. I am grateful that she and the other girl were able to pierce both ears at the same time--a heavy dose of hurt at once for a 5yo, but a quicker procedure that resulted in NO TEARS. I feel confident that the higher price that I paid was for the patience and professionalism that we received. This was exactly what I wanted for a first-time piercing for my daughter.

I bought some bird feed there in the winter, and I noticed the birds weren't eating it. It was…read moredusty when I dumped it in my container , but didn't think to much of it, and then I noticed it had turned moldy! So when I called they said they couldn't do anything about it as there was a 30 day policy. I think that stinks! The guy in customer service wouldn't even offer a discount if I came back and bought more. Well, never again Decatur Ace Hardware.

Great service from a group of smart individuals. They are very educated and if one doesn't have the…read moreanswer or know another one surely will. Prices are a little more than your large box stores but glad to support a local business.