HORRIBLE. Dishonest. I have visited this location in the past. It is convenient instead of driving…read more40 minutes to FW. This time I went in to get a new phone for my son. New girl said they were BUY ONE GET ONE FREE. The manager came over to help us because she was having a hard time locating and pulling up our info. So he helped from there on. He confirmed deal and they only had one iPhone 12 max pro in stock and would have to order the other. No big deal because I was only upgrading my working phone because of deal (I mean why not right). I had to ring them up seperate he said because of one needing ordered. But confirmed deal and even made me wait after order so he could file some paperwork for deal. Said 1-2 cycles and it would be credited each month for the term of our selection. (Payment term on the one we purchased) no problem. After 3 months I called Verizon directly because it had not credited me yet. They said they couldn't help because TCC is a subcontractor basically I needed to go in. I did. Spoke to manager ...he said no I remember you and yes you got deal. Let me refile paperwork because sometimes they don't take it for a small mistake. Waited 30 minutes to do all that. Wait a couple cycles and it will go off. And you'll get a credit for what you've paid so far so basically you won't pay since it's been a couple months because your credit will be so big. Then nothing. So I call tcc and speak to someone because manager isn't in store each day. Left message. Called next week left message. My husband and I go in. He said what?! I filed the paperwork. Let me do it one more time. Sounded down right confused. Filed paperwork. Next month nothing. I Called Verizon. After 2 hours on phone with their supervisor she called TCC said they needed to call me because manager wasn't in. I would hear from them in 2-3 days. nothing. Crickets. I go in there, he not there. I call again this time I finally get him. Literally MONTHS to get ahold of this guy who is only one who can help. (They never will tell me when he's suppose to be in because he floats between locations) Says he needs to do digging and he'd call me back. Guess who NEVER calls. So here goes phone tag again. -well one sided phone tag. Finally he answers (regretfully I'm sure) and he says oh the new employee who helped you made a mistake, you didn't qualify for it. She didn't know. Now you know I said he helped from me from about 10 minutes into our first 1.5 long visit. I said no way. I didn't even need the second phone!! Mine worked. He said he'd call the owner and see what they could do. So, I waited. I called following week. He said oh she's on vacation I haven't spoken to her. So, he'll call me next Monday or Tuesday when she returns. Never. Not a single call back to Me. Not once. It was then November at that point I believe. (March to November!!!!). I speak to him AGAIN. He said well The new iPhone is going to drop so we're really busy but I'll see what they're willing to do for you. We will do something because that worker told you that. (Eye roll since it's was him) Nope. No calls. So I call again. A guy said oh he doesn't work here any more. OF COURSE HE DOESNT!! I explain situation. He informed me well the new manager probably can't help because he's just learning cell phones but I'll take your number and have him or the owner call you. (This guy was nice sounded understanding but obviously wasn't gonna be able to actually help me) You already know no one called me. I will NEVER buy from this vendor again. I don't care If I had to drive 3 hours I would. What a joke. Had they explained when I first went into the store about it instead of filing new paperwork I honestly would have asked them to take it back since I didn't neeeeed jt. I only did it for the deal. Who wouldn't. It was to be free. I've never dealt with a company who clearly just doesn't care. For months I've paid for this while being dragged along with mistake will be fixed. I'm sure my name was passed on. I'm sure they seen it on caller ID and didn't want to answer. I'm sure the manager threw my notes away. I'm sure the owner did the same. Who cares right? They got their money. If your employee talks me into a deal they should honor it. If they MANAGER sells the deal to me they should honor it. Simple, they should honor it and not try to pass the mistake onto a new employee who basically greeted me and showed me some phones that she kept asking him about. This place is a joke. Avoid it. Don't go there. Don't give them your money-sad they don't stand behind their word. Or call a customer back! And also, I think shame on Verizon to a point also. But this is about TCC.

The primary associate that helps me on a regular basis is helpful, courteous, and down-to-earth. He…read moredoes all he can to accomodate. Sometimes there is a bit of a wait, but it is worth your time. He really dives into larger issues fully, and addresses small issues quickly.

Jamal is incredible to work with. He continued to help us as we were trying to transfer to At&T and…read morehow our process was so difficult but he made everything work out and we did not have to worry about anything. He is amazing

I made contact with the store reference about switching from boost mobile to AT&T. My…read moreRepresentative that answered the call, his name is Riley. We set up a time for the following day. Arrived at Noon. At 1:15 pm, Had to leave to make it to work on time, still didn't have a phone plan. Went back on Saturday. Spent 6 hrs in the store. Upon trying to change service, we ended up having to upgrade our IPhones. I the process of switching our numbers over, We we're informed by or representative that we would have to contact boost to get our numbers released. This is in fact not true, he was just being lazy.Upon trying to purchase our phones, after he assigned us new numbers, he informed us that the phones were on hold, so we ended up getting IPhones with 250gb, which cost more, and walking out with six lines instead of three. We were told that our phone trade in were worth 350.00 each. We traded in three. After leaving, I had to return due to a phone isssue. Spent another 2 hrs on the store only to be told that I would have to go to a corporate store to resolve the issues Riley caused. Three weeks later after numerous trips to the corporate store and numerous hours on the phone with tech support,we finally got the lines issue resolved. Now I found out that he lied about the phone price, and only gave us an 80.00 credit per phone. Don't go to the Huntington, Indiana store, all you will get is ripped off. His pay is based on commission, the more you spend the more he makes . Save yourself time and go the corporate store on West Jefferson. They will treat you like you should be treated. They are very professional, and you will not have to do their job for them either. Thumb's down to the Huntington Branch, they Suck.

They want $280 to fix the screen on a $300 phone, lol. America is full of scammers everywhere you…read moreturn your head.

I dropped in here to get a battery changed in my iPhone after another shop let me down. I walked…read morein. The tech was friendly and helpful. He was thorough and told me the cost before I committed to the service. He got the work done in 35 minutes. The work performed solved my problem. The price was a tad more expensive than other places. I appreciate that they were open, without appointment, on a Sunday afternoon. My only real complaint is that there is no place to wait inside this large store. It seems they don't want you hanging around to wait on the service to be completed.

They repaired my phone screen and the camera came back with dust behind the glass so my front…read morecamera is ruined. Asked to fix the issue and they offered the service for $180

I broke my phone yesterday and had to have a new one. I got my new phone but not everything…read moretransferred over. I was desperate to get of all my photos off the old device. I brought both phones here and the owner was extremely helpful. Not only did he get my photos but he also transferred the rest of my apps and miscellaneous things that got lost in the shuffle. Even when things didn't go as smoothly as possible he explained things to me without the tech talk. Will definitely be coming back if I have any other tech issues! Thanks!

Ash was so quick in his response to me, and in the repair of my screen protector. The cost of the…read morereplacement was very reasonable, and it took less than 20 minutes. I will return if my phone needs serviced again! Thank you!

Went in a couple of weeks ago. I had been having trouble with my phone's charging port. The fellow…read moreat Phone Hospital quickly pulled a ball of lint out of the port, double checked that it fixed it, and didn't charge me a dime. Fast and friendly service. I'll definitely be coming back here when I have more serious problems with my devices.

Replaced my s22 charge port for under $100. Oscar was great at describing everything with up front…read morecost and didnt mind me watching the repair. In and out in under 20m!

I'm incredibly disappointed in my experience with Cell Phone CPR on Coliseum Blvd. I brought in my…read moreiPhone 14 Pro Max to have the camera lens replaced--a minor crack from a drop months ago. The phone had been working just fine, and I only wanted to be proactive in getting it fixed. Fast-forward three days after their repair, and the same lens is cracked again, despite no drops, bumps, or accidents. I took it back, assuming a business with "CPR" in the name might stand by their work. Wrong. They claimed the crack was due to a "puncture" and refused to honor their warranty, even though I had done absolutely nothing to cause damage. I asked what good a warranty is if it doesn't cover a repair that clearly didn't hold up, and they basically shrugged it off. Honestly, I would have been better off keeping the original, lightly cracked lens than paying for a replacement that failed within days. Do yourself a favor and take your business elsewhere. I wouldn't trust this place with a phone case, let alone a repair.

Very helpful. Called and spoke with Cody, arranged for my handicapped brother to come in and they…read morechanged the SIM at no charge.

Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen