If I could give negative stars, I would. I'm a 21-year-old college student and first-time…read morehomeowner, and unfortunately Mercury Broadband was the only internet option in my area. From the very beginning, the entire process was shady and exhausting. They originally quoted me nearly $200 for installation plus a $70 monthly plan. When I refused, suddenly the installation fee was waived and they "discovered" a $55 plan. That bait-and-switch alone should have been my warning. I scheduled installation for July 3, 2025. On that day, their team not only harassed me with twelve separate phone calls despite already texting with me (I am hard of hearing and had made that clear), but they also damaged my property. They drilled straight through my brand-new $500 headboard without ever mentioning it, leaving me to discover the hole later when I rearranged my furniture. They saw exactly what they had done, walked into my bedroom, and never said a word. Completely unacceptable. After installation, they told me someone would call to set up autopay over the holiday weekend. That call never came. Instead, on July 7th, 2025, I received an emailed invoice with a $60 late fee already attached. I provided them with proof of the texts from their own installer promising that call, and still they refused to remove the charge. I refused to pay for their error. By July 15th, after receiving my fourth inflated invoice totaling $115, I requested a disconnection and uninstall. Instead of closing my account, they sent me another bill -- this time for $1,200 for "equipment" I tried scheduling for them to come pick up. At that point I involved my family's attorney, who helped me send a final dispute, which is attached in the photos below. It wasn't until August 13th that Mercury finally responded and sent a corrected invoice. This company lies, damages property, ignores legal protections, and invents charges out of thin air. They are scammers, and I would strongly warn anyone considering them to stay far away. Thankfully there are now 3 other fiber optic providers in my region, and I will be switching within the next few days...

They are expensive and always have times that it pauses. Then if you are late, you have to pay that…read moremonth, then an extra month, and a late fee. Then the whole time they had the wrong lot number down for our account. That made disconnecting, frustrating. First day they said they would be out, didn't show. Second day, I had to call twice to finally figure out what was going on. They went to the wrong lot. They need to fix their communication among the different departments

My internet service "started" on 10/20, it is now 11 days later and I am still not connected -…read moreHappy Halloween! After countless useless chats with their awful AI chatbot "Giga" (which does not even allow you to type half the time), and fruitless conversations with customer support in another continent, I have been told I will be connected to internet in 72 hours - but frankly, I am not holding my breath. My advice - do not agree to their services unless they send a technician to your house to install the internet. If you choose the self install option and something goes wrong, it will be nearly impossible to get a real, local human on phone that can come to your location to troubleshoot. Once you go from potential customer to paying customer, their treatment of you changes. EDIT: Per the response of the comment from Frontier, I reached out to their Facebook account and was able to get connected to a real human, who created a ticket for a technician to come out to my house on 11/05 and fixed the issue. So far no internet problems. I wish I didn't have to reach out through social media in order to get effective help, but I am happy with the internet speed I have. EDIT2: They wanted to charge me to 150 dollars for hooking up the service they are charging me for, so I had to connect to customer support who waived the fee (screenshot attached). I strongly recommend never going with self install unless you are 100 percent sure it will work.

We have been trying to lower our expenses due to our age, and we realize that frontier was…read morerelatively expensive. We have been trying to cancel our service so that we can go to a lower price service. This has been taking more than a month or longer. They will not give us a disconnect service trying instead to get us to go to something cheaper from them. We want to leave frontier their service stinks and their coverage is horrible.

You'd think a company with ZERO 5 star and ZERO 4 star reviews would think, hmm... maybe we should…read morebreak the cycle, make SOMEONE like us. Your company is trash. Whoever owns this franchise is so pleased he got daddy's money so he never has to use his brain cells in the real world to make anything, just buy into a plug n play business like a car wash. Idiot. My WiFi went out yesterday, talked to an agent for FOUR HOURS because they couldn't figure out why it looked fine on their end and not mine. FINE, SEND AN AGENT! Lazy customer service, lazy business owner, hope his parenting isn't as lazy or his kids will be strung out and his wife will leave him for being lazy somewhere else. Get. It. Together. You should not be wasting peoples time. Some of us value it, and would happily pay MORE for another service that wastes less of our time.

sooo many issues w/Xfinity/comcast most recent was the…read moreidiots that buried an unnecessary cable thru the MIDDLE OF MY YARD!!!! Funny thing I requested they bury a 3' section of existing cable that surfaced thru the clay. Instead they dig thru my back yard right thry the middle, AND LEFT THE OBVIOUS ORANGE CABLE I NEEDED BURIED!!!!! Ft Wayne downtown manager was to call me A week and a half ago....no call. There is significant property damage that could have been avoided. I asked to be home on the order but OF COURSE THEY IGNORED THAT TOO. Khoi stopped by to help and said FOR SURE I would hear from the manage. Disgusting/non existent work ethic must be a requirement to work there

Noah provided exceptional service. if you ever have trouble working with this company and you need…read moresomeone who listens to you and tries to meet your needs, ask for Noah. He is the man!

I stopped by to trade my phone in, the employee told me that he wouldn't be able to help me today…read morebecause they close in 15 minutes. Thats some amazing customer service if I say so myself. I couldn't believe it. in my industry when a customer is there to spend money or has concern you do what it takes to make sure that said person has been taken care of. He let me walk out the door, I'll never be back and truth be told I will probably just switch my phone carrier. Great Job Guys. keep up the fantastic work, I'm for certain that's the model Verizon want to be the face of their company.

I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

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I had a one year contract after 9 months into that contract they raised my bill There excuse was…read morebecause we didn't have a 2 year contract which makes no sense. Needless to say that's breaking the one year contract we had very dishonest. I will finish my contract with 3 months to go then I'm done they can have theire stuff back the quality is bad during storms the value? You must be kidding. Theire kind of crooked. I mean why have a contract with a business that doesn't honor it

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.