Alexis was great in helping me get the best deal and set up my new phones. She spent a ton of time…read morewith me making sure I had everything I needed for myself and my daughter's phone. She called and spoke to the Verizon agent and made sure I had all the promotional credits and the best deal! Thanks Alexis!

Kenny is amazing. Very knowledgeable, patient, and professional. He helped my parents set up their…read morenew phones and helped them navigate transferring their numbers from their previous carrier, which was no easy task. He spent many hours on the phone with their previous carrier trying to retrieve their Transfer Pin in order to officially switch to Verizon. This ended up being a two day ordeal. There's no way we could have done that on our own, as we are not tech savvy people at all. I honestly kinda wanted to cry a little bit out of frustration about halfway through day two of dealing with Straight Talk's customer service reps, then trying to port over the number. He again called on our behalf and finally got it done for us! This man has the patience of a Saint, I tell you. Give him a raise pretty please!!!

Quick summary: The customer silver service in the store was horrendous…read more For about one hour of me waiting in the store, not one employee even looked at me. After waiting for an hour in the store, I was finally told that they would not be able to help me because I did not have a screen protector from Verizon. This was absurd because I had just had my screen protector installed from this location by another employee last month. The store was extremely unprofessional. I would recommend going to any other Verizon but this one.

Worked with Jayden at the store on upgrading our data plan to save money. He was very helpful and…read morefriendly. In the process he mentioned our phones were available for upgrade if we were interested. He explained the options and costs to us and we decided to take advantage of the deals going. We left happy customers.

I visited this store Monday, 18Oct2021, about 5:10pm...Thought I would stop here as my towne does…read moreNOT have a T mobile store and I knew I had to get my Sim card upgraded from Sprint to T Mobile...so......I was second in line and a couple in front of me. I sat back and watched the store manager, Daryl Barron, literally give the best show on "multitasking" that I have EVER witnessed! This guy had all of us in AWE on his customer service skills, and I think I know a thing or two regarding customer service as I was one for a major Orthopedic company for over 40yrs!!! As he struggled with T MOBILE server issues that would NOT allow him access to various codes, his computer and his tablet were all in front of him and his phone in his ear as he tried to get the couple in front of me their purchased set of new phones activated AND switched over from Sprint to T mobile And then the new Sim card issue.....Never once did Mr. BARRON loose his cool, or did his voice waver, he was just Mr. COOL doing his UTMOST to satisfy this couple...he was DANCING up a storm, he was GRACEFUL, ALMOST POETIC as he handled each and every hurdle he came upon....it was honestly....the BEST reality t.v. I have seen!!! Every chance he got he apologized to me and reassured me I was next, I repeatedly told him I was fine watching him work while my butt just sat...fascinated at his skills!!! I left that store an hour and 40 minutes after I had walked in...time had flown by as we all watched Mr. BARRON treat each and every one of us as if we were the only person that mattered to him. I can't say enough about this guy!!! I just hope he gets the recognition from his managers cuz this guy Is a KEEPER!!! As I said, we don't have a store were I live. It's thirty minutes depending on traffic to get to this store...but this guy is MY CHAMPION!!! And I can't finish this review without mentioning SHAQ....he took every other customer that he could help!!! I left and I think there were ten people waiting...WAITING FOR THE BEST TWO GUYS, WORKING THEIR BUTTs OFF!!! THEY SERIOUSLY ROCK!!! YA GOTTA GO HERE!!!

Matt was great. I walked in worried to death about being misgendered since I'm a Trans Woman. He…read moretook good care of me, telling me about all the shoes. I picked the cutest ones I could find that came in size 14. Which is extremely limited. They felt good in the store, but the real test will come tonight at work. Regardless of whether the shoes are good or not. Matt provided excellent customer service and never misgendered me once.

My husband was given a voucher from his employer to use here. The customer service was excellent. I…read morereally wish I knew the gentleman's name that helped us because he was genuinely nice and we could tell he liked his job. The boot selection is great. They have several styles to choose from depending on your usage. They have the customer stand on a scanner machine to determine pressure points, size, width. They point you in the right direction from there. The boots are expensive, but they are quality and meant to last up to 18 months. We will definitely be back!

Ordered a key fob for our Minivan a week ago. Today they called to tell me that it was in. I talked…read morewith two gentleman; Taylor and Mike. Both told me to be at the store 1 hour before closing so they could program my new key. I took my wife's vehicle today to work because this was the only day she didn't need it. I was able to get off of work early and was at their location exactly 1 hour and 5 minutes before they closed. Taylor informed me that he was unwilling to do it because it would take him until closing time. I asked him what he would be doing for the whole hour and he replied "my job". Clearly not. I don't appreciate being lied to. Many other trespasses I can overlook, but being lied to deserves a review. If Integrity matters to whomever is reading this, I would suggest going elsewhere for your needs.

I got my phone screen replaced fast but it doesn't work right and they didn't have another so I got…read morerefunded. In the end not too upset because my phone is at least usable unlike before. I'm just disappointed that I had to make a second trip from Angola to be told they couldn't do it today.

They sold me a year return and when I went in to return those games not even 2 weeks after I bought…read morethem they told me that I couldn't return them so because of that you loss my business

My dad went in to return the brand new controller he got me only to find out they didn't even give…read moreus the money they owed us but shorted us the money. My dad comes home and says how the sales person at the desk said it was on sale, therefore the reasoning for not getting the money back but I can guarantee you all that it was not on sale. I've been going to this place since I was a kid and never have had problems but it seems very sketchy to me. With all of the places that have GameStop I would NOT RECOMMEND THIS PLACE WHATSOEVER.

My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

I bought a ring here and at another R&H story in another city. The rings I bought pair together…read morelike a bridal set although the stone is not a diamond. the problems I've had repairing the engagement ring is beyond difficult. The shank on the engagement ring thinned and broke, so I asked to have the rings soldered together. When I got the ring back, it didn't fit on my ring finger. It was suggested that I wear it on a different finger since "it's a cocktail ring" and if I wanted to get it sized for my ring finger, I had to pay more money. I was not happy, but i had no alternative. I paid more money, got the ring back and the soldering broke. They repaired it and it broke again. Now, they told me they would have to take the rings apart and give me the wedding ring back, then repair the engagement ring because it had the protection plan but the other ring didn't. So basically, I spent $220 to have my rings soldered, to break twice and then taken back apart. This could have been avoided if they just fixed my ring right the first time. If they couldn't solder it properly so it would fit and not break, why did they take my money? The worst part is, they deflected the blame to me, saying "you bought a cocktail ring" (so like why would we even care if it doesn't fit on your ring finger?) and " it's thinning out because you've had it for several years." Yes, but I gave it to you to fix it, which you did not. The worst customer service takes no accountability and blames the customer. I won't buy anything at R&H again

My wife and I have been working with Linda Banks since 1995. There is NOT another person we would…read morework with. She is courteous, knowledgeable, understands our wishes/wants, and will always give us her honest opinion. I wish more stores had people like Linda. She is a true asset to Rogers and Holland. Thanks Linda for all you do!! Mike and PC