I cracked my screen on my phone today and I stopped in Verizon in Midtown. One of the…read morerepresentatives ask me how could they help me I told him I cracked my screen. He said sure no problem let's take a look he pulled up my account and he said I have insurance he said great thing that you have the insurance. He said you'll have to fill out a claim of course I couldn't see anything on my screen so he was very nice and professional he filled out the claim for me did all of the work he found the location of the you break it I fix it nearest that had the type of screen that I needed he gave me the information the address of reference number and everything he was very professional. Thank you Daniel

The manager could be a little more respectful to customers. The conversation quickly went south…read morewhen she asked me in a insincere attitude "if I am okay", insinuating in front of other staff and customers if I have some mental or psychological issues. It's their loss, not mine. I had planned to open up five lines for my company for my employees.

DON'T COME HERE. These two are as helpful as a wet mop. Let's run down the list of the reasons why…read moreyou should not come here. 1. The customer service is not nonexistent, I don't even think that they know what that means. They are rude, barely speak English so they are unable to process what you're saying. Well, and are literally arguing with tech-support on the phone. 2. So we're here on vacation and my son needed a new iPhone because his broke. They messed up the sale and froze the system, and we've been here over almost 2 hours while they're on phone with Verizon technical support. Technical support Said let's help the customer first and then we'll figure the other stuff out later, and he said I can process the sale right now over the phone. These two ladies said no I want this sale and if you do it I won't get the commission. I couldn't believe what I heard 3. I had to use the restroom, the store was empty but the 2 associates, my son and myself. They denied me access to the restroom. My son asked "ok do you know where she can use the restroom then?" And the one with the green hair stripes simply said "don't know" and went right back to scrolling on her cell. 4. They had no idea what they were doing. I said we are done here and snatched the phone and we walked out and went to another Verizon 1 mile away. GO TO ANY OTHER VERIZON BUT THIS PLACE!

Excelente atención le mejor experiencia Alberta y Verónica nos ayudaron en todo , muy limpia la…read moretienda mi familia y yo lo agradecemos, muy buena música , ambiente calmado y profesional

Great experience getting a prepaid T-Mobile SIM card in Miami Beach. The staff was helpful,…read moreexplained the plan options clearly, and got everything activated quickly. The service was fast, professional, and hassle-free. If you need a prepaid SIM card in Miami Beach, I'd definitely recommend this place for easy setup and reliable service.

My laptop basically broke on my way from CA. I met the owner, Mo, who was so nice and available and…read morereally helped me think through what was happening. Dali kept in contact with me to let me know my laptop was getting fixed. He communicated with me to keep me up to date with the progress and was very nice on pickup. I looked around other places that wanted to overcharge me. This place did exceptional work. Communicated well and had competitive pricing. Thanks for your help.

Do not repair your phone here. They will tell you that they can fix it, when they can not. You will…read moreleave with your phone in worse condition than when you brought it in to be repaired. this place is a scam.

The owner and it's employees is not professional at all they use the product cheap product use it…read moreinside your phone, a friend had got there phone repair there and it was one of our worst experience we have ever experienced. The reason I know the parts were low cost products is because the guys packaging and Apple told us that the parts the company used was a cheap and a product that brakes easily they see this happen often! And people have complained about this company to them. I would recommend that you guys do not give this cheap company any more money go to Apple!

I broke my iPhone's screen about 6 weeks ago via water damage. I went to Miami Vice because the…read moreApple Store was closed due to COVID-19 and Miami Vice was the only place with screens for my iPhone. I got my screen replaced (paying less than I would have at Apple). About two week later the screen started to fritz out so I took it back and they replaced it because it was a bad screen. Fast forward four weeks and the second replacement is also on the Fritz. I go Miami Vice again and I'm told that the previous owner is gone and I can pay another $200+ to have my screen replaced. No thanks. Moral of the story - just go to Apple. Replacements from these kinds of stores are not the same quality or build as Apple. Furthermore, management can change and then if something happens with the replacement they gave you - ToOO BAD - you're stuck forking over hundreds of dollars to the same store that gave you the bad screen (and in my case TWO bad screens). With Apple you'll at least get consistency. TL;DR: Don't waste your time and money with these third party screen replacement places. The money you save will just be more money lost when their poor quality replacements break.

So happy to find this place! They fixed our PlayStation 5 so fast. Very pleased with their customer…read moreservice as well.

Very good service. Highly recommend this place. Amanda helped me a lot. They unlock phones. Very…read morevery happy.

Brought my necklace in for a quick repair price was good and they did it quick super satisfied very…read morefriendly would definitely come back

The WORST experience ever. I took three watches there, one for a watchband, one for a link out…read more and one in particular as it was my dad's to have it cleaned to see if that would get it working and to please call with estimate of any work that needed to be done to make it work. No phone call. I called and left messages and texted. Finally two weeks later I drove there in person. I was handed my dad's watch and a billing for $165 for "cleaning." They polished the watchband! They never opened the watch to see what was wrong with it!! For a watch repair to not open a watch is insane. I wanted it opened, the gears cleaned and an estimate of any repairs as it was not working. So they polished a band and wanted $165. All of this taking place through a Lucite barrier like a money exchange and the woman had to use Google Translate to speak to me. I was not paying that. Luckily I had the watch in my hand. I told her I would pay her $20 for polishing the band and the cost of the other two watch items, a band and a removal of a link. She argued and I told her to call the cops because I was not going to be extorted and didn't want to walk out like I was doing something wrong. She then relented. THIS PLACE IS A SCAM OR A FRONT FOR SOMETHING. Stay away!!!!

My first time pawning my jewelry here. Had a great experience with them and got a great deal for my…read morejewelry. Spoke to the boss and she was so nice and hopefully as well as the staff. Definitely will recommend this pawn shop for the best deals and great stuff.

This store has an online eBay account under lafamiliapawn305. I purchased an Apple iPhone 8 Plus -…read more64GB - Gold (AT&T) A1897 (GSM) *Financed* from their store for over $300. Being financed wasn't an issue since I was still able to use it with At&t, just wasn't able to use it with any other providers. Well after purchased and verifying I couldn't unlock it I just continued using it until last week. My current provider blocked my number. I contacted them and they told me the phone was reported stolen. I went and checked online and sure enough the phone was listed as Blacklisted. I tried contacting La Familia but they just ignored my messages. Just called At&t and they told me the original owner filed a claim with Asurion Insurance to claim another phone.