I would like to give a standing ovation to CLAUDIA !!! She…read morenotice that the male rep who was helping me left to go eat his food and walked over and picked up where he abruptly left off, with no hesitation! Not only did she show the utmost team work but EXCEPTIONAL customer service. She assisted me as far as she was capable in the store and we learned a lot together. So if you are at this location and get CLAUDIA, consider it your lucky day and because of her, my issue was resolved. @ATT & Claudia .... THANK YOU !!!

I recently visited the AT&T store to get the newest Samsung Galaxy S25 Ultra. Simply walked in as…read morethere was no long lines, and or wait times. My experience was very easy, and I had the pleasure of being assisted by Representative Diana. She guided me through the set up process in depth and explained what was best to do when transferring files from an iPhone to a Samsung. As for its current promotion it was a win-win-win for anyone who has their cell phones paid off. Nice promotion of $1000 towards your next phone, paying very little towards your new phone. Samsung Galaxy S25 Ultra has probably the very best camera in mobile phones. I felt extremely satisfied with my visit and do recommend this AT&T store in Miami Lakes by 67 Avenue.

Great customer service and efficient! Thanks Frank…read more Transaction transparent, I could see exactly what was done in my account and the rep went above and beyond to set up my Internet account and fix my phone

I'm extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and…read moreaccessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What's even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees (2 young ladies) that are working in the day time were unfortunately not knowledgeable or helpful at all. I've also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I've been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience. If I would be able to give them a 0 star rating I would!

Brought in our computer to be fix. They sold us our old CPU…read moreas a new one. Computer was full of errors.

If all my problems could be solved this fast and painlessly…read more... I reached that point in my life that I no longer want to aggravate myself programming or solving computer/iphone/ipad/Mac issues. I don't even want to go to YouTube to figure how to do something. I am glad I found Computes IT Solutions. They sent me Angel, who has a name that describes him well. I had a long list of things I wanted to fix, change or improve, and not just limited to my 3 Apple devices, backups, sync, etc, but also restoring lost music, programming a new vacuum-robot cleaner, etc. Angel was quick, efficient, helpful and very kind. I plan to use them always from now on

Extremely satisfied with the service I received at uBreakiFix. After practically living in the…read morestone ages without a workable phone for a few days, I brought my phone here and was helped by David Gonzalez. He made the impossible, possible, and revived my phone after the screen completely shut off. I had previously spoken to Apple (Apple was estimating a $600 repair) and AT&T (which essentially told me my best move was to upgrade to another phone), and thought I would lose all of my data forever. David G. asks me a few questions about the issue and reassured if my phone passed all of the tests, he would be able to resolve the problem. David explained everything that would be done from start to finish. He was fast, efficient, and knowledgeable-- a true problem solver. My phone was fixed within an hour. I was told to go through my phone's insurance (Asurion through AT&T) and my phone was fixed for far less than what I was expecting to pay. I highly recommend asking for David G.'s assistance. I was so impressed with the service here and will be recommending anyone in need of electronic repairs to uBreakiFix.

I wish I could give zero stars, but to leave a review, I have to select one star…read more I brought my MacBook Pro to uBreakiFix in Miami Lakes for a software loop issue, hoping their positive reputation would mean I was in capable hands. The original problem was purely software: the machine would power on, show the Apple logo, prompt for an update, and then restart into internet recovery and repeat that cycle over and over. Crucially, the computer did power on. When I picked it up the next day, I was told it couldn't be fixed because it was more complicated, but when I got home, it wouldn't even turn on. I discovered the battery was disconnected and a securing sticker was missing. When I questioned them, they admitted to opening the machine, which felt dishonest after they'd initially said they hadn't. While they may be proficient with other devices, I cannot recommend them for Apple products based on this lack of transparency and care. Thank you for your response, but an apology and a warranty offer do not fix the lack of honesty and professionalism I experienced. To provide more context, I discovered the issue on Friday after your business had closed. I called on Saturday, and I was told there was no time to look at it and that I should bring it back on Tuesday because Monday was a holiday. After bringing the MacBook back on Tuesday, I called around 5:30 PM to check on the status. The person at the front desk told me it was ready to be picked up, meaning it would be returned in the same condition I brought it in--with the software loop problem, but still powering on. Shortly after I mentioned in a comment that I might take the device to Apple, I was suddenly told to wait a moment, and the staff then came back to say it actually wasn't ready after all. This kind of conflicting information only reinforces my lack of trust in your service

I've been here a few times and each time I have had good service. But this review is specific to a…read morerep by the name of Alex. Alex will go above and beyond to explain things in detail. He will also spend the necessary amount of time with you to get the job done right! I had 2 phones and 2 iPads to set up. Needless to say, I was there for a few hours. Transferring info over can take a bit but Alex made it all worth the while. Thank you!!

Don't come to this AT&T store. I checked in and waited for hours, only to find out they couldn't…read morehelp me. No one greets you or asks what you need ahead of time, so you end up wasting hours for nothing. Worst customer service ever.

Run from Verizon as fast and as far as you can. They raise prices on every single add-on, and even…read morewhen you return your phones, you still get billed because their own shipping department makes mistakes. This happened to me three different times. One of my lines was fully paid off, and suddenly they added a random charge to it out of nowhere. Their signal is terrible, their customer service is terrible, and their shipping department is just as bad. They show no loyalty to longtime customers, and now they're even taking away the military discount. As far as I'm concerned, Verizon is the worst carrier on the market.

Dont go to this store. They add additional service on price that I dont need. They are dishonestread more

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!

I've been a costumer of this store since it opened, and its progressively gone downhill. Costumer…read moreservice is smug and dismissive specifically from Albert and Manager Damaris who refuses to speak to customers directly. On 4/7/2020 I went into the store thinking my 5 month old Iphone had died. The rep, Albert, looked at it pushed the power button, connected it to a power supply and told me "Yeah its broke, maybe the display." When I asked what the solution or options were he replied that " Apple is closed, and your warranty is with them not us." I asked to speak to themanager, who he called but refused to put on the phone. He then reiterated "You declined insurance, nothing we can do for you, have a nice day." With a smug attitude and a smirk on his face...Well it turns out that all my phone needed was a simple reset accomplished by 2 quick pulses of the volume -+ and holding the power button. You'd think smug Albert and his inept Manager Damaris would either know this or have a trouble shooting checklist handy, and would be costumer focused. This store will never see a dime of mine or my family and friends money again.