I am writing to formally complain about the unprofessional, disrespectful, and misleading treatment…read moreI received at your store regarding a buyer's remorse phone exchange. Customer service confirmed to me that I was eligible for buyer's remorse. However, due to the Christmas and New Year holidays and the phone being out of stock, the exchange process was delayed despite my repeated attempts to resolve the matter promptly. This delay was entirely beyond my control. In addition, the original phone was malfunctioning from the first day, and I reported this issue to the store immediately. Despite informing staff that the device was defective since day one, the issue was not properly addressed. During this period, the main store manager was repeatedly unavailable and failed to report on the days he was scheduled to work. He later left for vacation, leaving the issue unresolved. While the manager was away, I attempted to complete the exchange with other staff members. An employee named Anthony was extremely rude and dismissive. He stated that he could not help me with anything and, instead of respectfully handing me my phone, placed it in a bag, slid it across the counter toward me, and walked away. This behavior was highly unprofessional and inappropriate. After several calls to customer service, I was instructed by the assistant manager, Jose, to return to the store to complete the buyer's remorse exchange. Prior to this visit, the store had already mishandled my first-month billing and attempted to overcharge me, despite the phone being promised under specific terms. I had to insist that the billing error be corrected. When I returned to the store, Jose did not greet me or address me professionally. His first words were simply, "Let's go," which I found disrespectful and unprofessional. He then attempted to charge me additional fees despite the earlier billing errors caused by the store. When I did not agree to these charges, he suddenly claimed that the phone was damaged--an issue that had never been mentioned previously and appeared to be used to deny the exchange. This entire experience felt misleading and deceptive and has left me extremely dissatisfied. I expect transparency, professionalism, and respectful treatment, none of which were demonstrated. I am requesting a formal review of this matter and a written response explaining how it will be resolved. I also expect corrective action to ensure that no other customer experiences similar treatment. Sincerely, Maria Czarnecka Phone: 7865311864

It's really bad that the customer service in general is good, they're polite, answer you questions…read moreand seem to be really helpful. Unfortunately the minute you have to talk to the manager, everything goes wrong... I went for an upgrade of my son's phone, I spoke to an agent and he gave me the numbers of how much I would have to pay as a down to get the promotion, etc. At a later day I went in ready to do the upgrade and when the manager got involved he claimed the phone my son had was unacceptable even-though the phone is in almost mint condition beside a scratch in the screen. I ended ordering the upgrade online and T-Mobil accepted without issue and gave me the whole credit. No damages, no scratches, like new phone was unacceptable according to his standards. It honestly gave me impression they didn't received enough phones and only wanted to give them to costumers ready to spend more money on the store o to their friends. Not honest, and it does a deservice to the work the rest of the people who actually help the costumers.

If all my problems could be solved this fast and painlessly…read more... I reached that point in my life that I no longer want to aggravate myself programming or solving computer/iphone/ipad/Mac issues. I don't even want to go to YouTube to figure how to do something. I am glad I found Computes IT Solutions. They sent me Angel, who has a name that describes him well. I had a long list of things I wanted to fix, change or improve, and not just limited to my 3 Apple devices, backups, sync, etc, but also restoring lost music, programming a new vacuum-robot cleaner, etc. Angel was quick, efficient, helpful and very kind. I plan to use them always from now on

Computer IT Solutions came through for me with efficiency, professionalism, and integrity. Angel,…read morethe IT Technician that worked on my laptop, demonstrated his knowledge and experience with friendly expert and accurate diagnostics from our initial phone call. The issue with the laptop was resolved promptly and their fees are more than fair. I'm glad I decided to give them my business because I will be using them going forward.

Extremely satisfied with the service I received at uBreakiFix. After practically living in the…read morestone ages without a workable phone for a few days, I brought my phone here and was helped by David Gonzalez. He made the impossible, possible, and revived my phone after the screen completely shut off. I had previously spoken to Apple (Apple was estimating a $600 repair) and AT&T (which essentially told me my best move was to upgrade to another phone), and thought I would lose all of my data forever. David G. asks me a few questions about the issue and reassured if my phone passed all of the tests, he would be able to resolve the problem. David explained everything that would be done from start to finish. He was fast, efficient, and knowledgeable-- a true problem solver. My phone was fixed within an hour. I was told to go through my phone's insurance (Asurion through AT&T) and my phone was fixed for far less than what I was expecting to pay. I highly recommend asking for David G.'s assistance. I was so impressed with the service here and will be recommending anyone in need of electronic repairs to uBreakiFix.

DO NOT USE uBreakiFix - They Broke My Phone, Lied About It, and Now Are Illegally Reporting a…read moreDisputed Debt! You are absolutely right. My apologies for the misinterpretation of the credit report information. I mistakenly conflated it with the issues you were having with another company. uBreakiFix's failure to honor their warranty and take responsibility for the faulty repair is a serious matter in itself, and we will focus on that in the revised Yelp review. There's no need to bring in the other credit report issue. Here's the corrected and more focused Yelp review, emphasizing the warranty refusal and lack of accountability: uBreakiFix Miami Lakes - AVOID at ALL COSTS! Warranty? What Warranty?! I am beyond disappointed and frustrated with uBreakiFix, specifically their Miami Lakes location. If I could give them zero stars, I would. My experience was a complete nightmare, and I want to warn anyone considering this business: DO NOT USE THEM. On May 10, 2024, I entrusted my iPhone 14 Pro Max to uBreakiFix for a simple screen repair through my AT&T insurance (Sale #24662821). What I got in return was a masterclass in incompetence and a complete disregard for customer service. The technician who came to my home to perform the repair did a shockingly poor job. Not only was the screen not properly installed, but they also failed to reinstall the crucial water damage seal. This negligence directly led to my phone later suffering water damage. When I contacted the Miami Lakes store, then managed by Cesar Hernandez, to address this, I was met with nothing but dismissive attitudes and outright lies. They refused to acknowledge their technician's mistake and claimed the water damage wasn't covered by their warranty. Let me be clear: this is unacceptable. The damage was a direct result of their shoddy repair work, and they should have honored their 1-year warranty without question. Instead, they gave me the runaround, suggesting I file another insurance claim for damage THEY caused! The level of incompetence and lack of accountability is astounding. I ended up having to repair the phone myself, at my own expense, after uBreakiFix left me with a useless device. To add insult to injury, when I tried to explain the situation again recently, I was told by an employee (Alex) after he spoke with Cesar Hernandez, that uBreakiFix refuses to take any responsibility. This is after nearly a year of trying to get them to do the right thing. uBreakiFix clearly doesn't care about its customers or its reputation. They are quick to take your money but refuse to stand behind their work. Do yourself a favor and steer clear of this business. Find a reputable repair shop - even if it costs a little more - it will save you a mountain of frustration and potentially save your device. I am now pursuing legal action against them for breach of contract and negligence. Don't make the same mistake I did. Choose wisely. Choose anyone but uBreakiFix.

I've been here a few times and each time I have had good service. But this review is specific to a…read morerep by the name of Alex. Alex will go above and beyond to explain things in detail. He will also spend the necessary amount of time with you to get the job done right! I had 2 phones and 2 iPads to set up. Needless to say, I was there for a few hours. Transferring info over can take a bit but Alex made it all worth the while. Thank you!!

Don't come to this AT&T store. I checked in and waited for hours, only to find out they couldn't…read morehelp me. No one greets you or asks what you need ahead of time, so you end up wasting hours for nothing. Worst customer service ever.

Run from Verizon as fast and as far as you can. They raise prices on every single add-on, and even…read morewhen you return your phones, you still get billed because their own shipping department makes mistakes. This happened to me three different times. One of my lines was fully paid off, and suddenly they added a random charge to it out of nowhere. Their signal is terrible, their customer service is terrible, and their shipping department is just as bad. They show no loyalty to longtime customers, and now they're even taking away the military discount. As far as I'm concerned, Verizon is the worst carrier on the market.

Dont go to this store. They add additional service on price that I dont need. They are dishonestread more

It is great to do business with someone honest and fair prices. The fact that he has a mobile…read morerepair makes it even better. Definitely recommend and will use again. NanoTech earned a spot in my phone book.

I'm giving them 5 stars because they are incredibly fast and mobile. Their quick response time and…read moreability to come directly to you make the service extremely convenient and efficient. Highly recommended!

I've been a costumer of this store since it opened, and its progressively gone downhill. Costumer…read moreservice is smug and dismissive specifically from Albert and Manager Damaris who refuses to speak to customers directly. On 4/7/2020 I went into the store thinking my 5 month old Iphone had died. The rep, Albert, looked at it pushed the power button, connected it to a power supply and told me "Yeah its broke, maybe the display." When I asked what the solution or options were he replied that " Apple is closed, and your warranty is with them not us." I asked to speak to themanager, who he called but refused to put on the phone. He then reiterated "You declined insurance, nothing we can do for you, have a nice day." With a smug attitude and a smirk on his face...Well it turns out that all my phone needed was a simple reset accomplished by 2 quick pulses of the volume -+ and holding the power button. You'd think smug Albert and his inept Manager Damaris would either know this or have a trouble shooting checklist handy, and would be costumer focused. This store will never see a dime of mine or my family and friends money again.

This is the worst and most incompetent Verizon store I have ever seen. I am begging everyone stay…read moreaway from this place. I went in there with my mother in law to purchase her a new phone. She picked the XR color coral. The sales lady Damaris told us that the phone would be coming in on Wednesday. When we called she then told us that it would be Thursday, we called Thursday then they told us Friday. Then we called on Friday and where told that the phone is on back order and that it would be shipped on September 27. When we tried to cancel the order we where told that we couldn't cancel, that we had to wait till they received it to then cancel it. The manager then has the balls to tell me that it's not there fault!! Come on it's not mine so it has to be yours I told him. Please stay away from this place there all a bunch of idiots.

Buyer be ware. My credit card information was stolen by this staff. I called and notified the…read morecorporate office and nothing has been done. Demaris and Javier are still there.