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    AT&T Store

    2.5 (13 reviews)
    Closed 10:00 am - 8:00 pm

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    T-Mobile

    T-Mobile

    2.9(21 reviews)
    1.2 mi
    $$$
    Virtual estimates
    Shipping

    I am writing to formally complain about the unprofessional, disrespectful, and misleading treatment…read moreI received at your store regarding a buyer's remorse phone exchange. Customer service confirmed to me that I was eligible for buyer's remorse. However, due to the Christmas and New Year holidays and the phone being out of stock, the exchange process was delayed despite my repeated attempts to resolve the matter promptly. This delay was entirely beyond my control. In addition, the original phone was malfunctioning from the first day, and I reported this issue to the store immediately. Despite informing staff that the device was defective since day one, the issue was not properly addressed. During this period, the main store manager was repeatedly unavailable and failed to report on the days he was scheduled to work. He later left for vacation, leaving the issue unresolved. While the manager was away, I attempted to complete the exchange with other staff members. An employee named Anthony was extremely rude and dismissive. He stated that he could not help me with anything and, instead of respectfully handing me my phone, placed it in a bag, slid it across the counter toward me, and walked away. This behavior was highly unprofessional and inappropriate. After several calls to customer service, I was instructed by the assistant manager, Jose, to return to the store to complete the buyer's remorse exchange. Prior to this visit, the store had already mishandled my first-month billing and attempted to overcharge me, despite the phone being promised under specific terms. I had to insist that the billing error be corrected. When I returned to the store, Jose did not greet me or address me professionally. His first words were simply, "Let's go," which I found disrespectful and unprofessional. He then attempted to charge me additional fees despite the earlier billing errors caused by the store. When I did not agree to these charges, he suddenly claimed that the phone was damaged--an issue that had never been mentioned previously and appeared to be used to deny the exchange. This entire experience felt misleading and deceptive and has left me extremely dissatisfied. I expect transparency, professionalism, and respectful treatment, none of which were demonstrated. I am requesting a formal review of this matter and a written response explaining how it will be resolved. I also expect corrective action to ensure that no other customer experiences similar treatment. Sincerely, Maria Czarnecka Phone: 7865311864

    It's really bad that the customer service in general is good, they're polite, answer you questions…read moreand seem to be really helpful. Unfortunately the minute you have to talk to the manager, everything goes wrong... I went for an upgrade of my son's phone, I spoke to an agent and he gave me the numbers of how much I would have to pay as a down to get the promotion, etc. At a later day I went in ready to do the upgrade and when the manager got involved he claimed the phone my son had was unacceptable even-though the phone is in almost mint condition beside a scratch in the screen. I ended ordering the upgrade online and T-Mobil accepted without issue and gave me the whole credit. No damages, no scratches, like new phone was unacceptable according to his standards. It honestly gave me impression they didn't received enough phones and only wanted to give them to costumers ready to spend more money on the store o to their friends. Not honest, and it does a deservice to the work the rest of the people who actually help the costumers.

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.3(24 reviews)
    0.3 mi
    $$

    Extremely satisfied with the service I received at uBreakiFix. After practically living in the…read morestone ages without a workable phone for a few days, I brought my phone here and was helped by David Gonzalez. He made the impossible, possible, and revived my phone after the screen completely shut off. I had previously spoken to Apple (Apple was estimating a $600 repair) and AT&T (which essentially told me my best move was to upgrade to another phone), and thought I would lose all of my data forever. David G. asks me a few questions about the issue and reassured if my phone passed all of the tests, he would be able to resolve the problem. David explained everything that would be done from start to finish. He was fast, efficient, and knowledgeable-- a true problem solver. My phone was fixed within an hour. I was told to go through my phone's insurance (Asurion through AT&T) and my phone was fixed for far less than what I was expecting to pay. I highly recommend asking for David G.'s assistance. I was so impressed with the service here and will be recommending anyone in need of electronic repairs to uBreakiFix.

    DO NOT USE uBreakiFix - They Broke My Phone, Lied About It, and Now Are Illegally Reporting a…read moreDisputed Debt! You are absolutely right. My apologies for the misinterpretation of the credit report information. I mistakenly conflated it with the issues you were having with another company. uBreakiFix's failure to honor their warranty and take responsibility for the faulty repair is a serious matter in itself, and we will focus on that in the revised Yelp review. There's no need to bring in the other credit report issue. Here's the corrected and more focused Yelp review, emphasizing the warranty refusal and lack of accountability: uBreakiFix Miami Lakes - AVOID at ALL COSTS! Warranty? What Warranty?! I am beyond disappointed and frustrated with uBreakiFix, specifically their Miami Lakes location. If I could give them zero stars, I would. My experience was a complete nightmare, and I want to warn anyone considering this business: DO NOT USE THEM. On May 10, 2024, I entrusted my iPhone 14 Pro Max to uBreakiFix for a simple screen repair through my AT&T insurance (Sale #24662821). What I got in return was a masterclass in incompetence and a complete disregard for customer service. The technician who came to my home to perform the repair did a shockingly poor job. Not only was the screen not properly installed, but they also failed to reinstall the crucial water damage seal. This negligence directly led to my phone later suffering water damage. When I contacted the Miami Lakes store, then managed by Cesar Hernandez, to address this, I was met with nothing but dismissive attitudes and outright lies. They refused to acknowledge their technician's mistake and claimed the water damage wasn't covered by their warranty. Let me be clear: this is unacceptable. The damage was a direct result of their shoddy repair work, and they should have honored their 1-year warranty without question. Instead, they gave me the runaround, suggesting I file another insurance claim for damage THEY caused! The level of incompetence and lack of accountability is astounding. I ended up having to repair the phone myself, at my own expense, after uBreakiFix left me with a useless device. To add insult to injury, when I tried to explain the situation again recently, I was told by an employee (Alex) after he spoke with Cesar Hernandez, that uBreakiFix refuses to take any responsibility. This is after nearly a year of trying to get them to do the right thing. uBreakiFix clearly doesn't care about its customers or its reputation. They are quick to take your money but refuse to stand behind their work. Do yourself a favor and steer clear of this business. Find a reputable repair shop - even if it costs a little more - it will save you a mountain of frustration and potentially save your device. I am now pursuing legal action against them for breach of contract and negligence. Don't make the same mistake I did. Choose wisely. Choose anyone but uBreakiFix.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store - mobilephones - Updated May 2026

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