1 STAR -- VERY DISAPPOINTING EXPERIENCE
I would not…read morerecommend this business based on my experience.
I paid $120 on Saturday morning for a screen repair. I picked up my phone Saturday evening, and within TWO HOURS, the screen was already glitching and experiencing the same issue I originally brought the phone in to have repaired.
I immediately called the owner and explained the problem. He told me to bring the phone back. Since they were closed Sunday, I returned Monday evening.
When I brought the phone back, the owner told me there was nothing he could do because the phone had a crack. I explained that this was the same problem I had brought the phone in to have repaired and that I had already reported it within hours of picking up the phone. Instead of resolving the issue, I was told I would need to pay another $90 for the repair.
So I paid $120, the problem remained, I reported it almost immediately, returned as instructed, and was then asked for another $90.
The customer service was extremely disappointing. The owner became rude when I questioned why I should have to pay again for a problem I had reported almost immediately after the repair.
Another thing that made me uncomfortable was the apparent pressure on customers to leave Google reviews in exchange for additional discounts. If customers are being offered discounts specifically for leaving reviews, that raises concerns about how representative those reviews actually are. Customers should be able to leave an honest review based on their experience without feeling pressured or incentivized.
My review is based on my personal experience: $120 paid, the problem was still there within hours, I reported it immediately, returned as instructed, and was asked to pay another $90.
Think twice, ask detailed questions about the warranty, and thoroughly test your phone before leaving the store.
1/5 -- I will not be returning.
