I went to metro pcs at sunset drive next to tjx. I dont give a zero because I cant.The staff at…read morethis location all the do is stand around they dont creed you may I help you nothing NO English at all. The reason of my visit was to set up a tablet I was giving a promotion by Metro.One of the staff broken English just told to send it back bc they dont assist on anything but selling phones.That is not what I was to by Metro. Horrible treatment. I have been with metro since 2009. Im thinking of changing carriers. Staff on this location need training. No wonder the store is empty. ​​

Horrible customer service. The employee in the red truck, came 10mins early...sat in his…read moretruck...got out (so we saw it was a MPCS employee)...then he left...now it's 12:11, and the store is still not opened.

I had a great experience at this Apple location. Julian assisted me with my purchase. I needed a…read morenew laptop because mine was centuries old. He recommended that I get the apple care just in case I break my laptop for any reason. I caved in and got it. Julian was absolutely wonderful, he was kind and funny. Made the experience very nice. He assisted me with acquiring a student discount by logging into MDC. I would definitely recommend you check this apple store out. It is super big and there are so many options of computers, phones, watches and tablets to choose from. You definitely have to go check out Julian while you're there, he also teaches classes such as coding and much other cool stuff.

I went to the Apple Store in Aventura Mall because my iPhone 15 was repeatedly turning on for only…read morea few minutes and then restarting. It was also showing me a "plug into computer" logo when I tried to turn on the phone, which indicated that it needed the computer to turn on. I went to the Apple Store for help because I did not have my MacBook with me. When I arrived desperate to fix it, because I am on vacation with no access to my personal information without a phone, I plugged it into one of their display Macs to try to update it. The staff understandably questioned what I was doing and initially wouldn't help because I didn't have an appointment. I explained that I was traveling, had no access to my banking, flight info, or navigation apps, and needed immediate help if possible. I couldn't go a day in a city I don't live in without a phone. They then kindly took my phone to the back. I do appreciate them doing this, and trying to fit me in. But after waiting over an hour with no update, I finally asked them what the status was of my phone. I was told it was a logic board issue and that I would need to buy a new phone or pay hundreds in repairs. My phone, which had been turning on for short periods before, is now completely unusable and stuck in recovery mode after whatever the staff did to it in the back. Now it is not turning on at all. It never did this before it was handled by the staff Now my phone is completely unusable, stuck in recovery mode and not turning on at all, which it was not like that before. This left me stranded without access to critical apps and information while on vacation. I understand hardware issues can happen, but the lack of clear solutions or support and leaving me without a working phone was extremely frustrating and stressful. This experience was very disappointing, especially given the high cost and reliance on Apple devices.

I visited this store on last Friday to get my cracked phone screen repaired. This is the only phone…read moreshop I trust, I was quoted and paid $90 to fix my iPhone X, while other shops quoted me above $100. Even though I only came to get my phone repaired, I also purchased a PlayStation controller and AirPods (both secondhand but in good condition). I also purchased my phone from them last year. This shop is reliable when it comes to mobile needs. I always deal with Zack but anyone of the guys will help you greatly.

Joey deliberately sold me a used scooter that does not work and marketed it as new. He admitted to…read morenot verifying the item because it was in its oritingal packaging. He promised me he would return my money and apologize. When the time came for gime to honor that he would not do so. Buyer beware items are not new they will steal your mone.

They are horrribleeeeeeee never use there service it is so slow it dosent even work while useing…read moreWIFI never again it has horrid costumer service they told me that i had to leave and never use them again ZEN is horribale she is rude and disrespectful and mean she said u are the most ugliest thing i have ever seen this place is horrible im going back to t moblie they are better WAY BETTER i hope yall go out of business and dieeeeeee hate yall

Get out of your pointless overpriced contract and catch the prepaid wave. The friendly and helpful…read morestaff of Boost Mobile's Rockstar Wireless will help you catch up with the latest technology and get you connected with the right plan. After spending hours researching different carriers, plans, and deals I can't see why anyone would ever commit to a contract again. After doing way took much research the last carrier I had on my list was Boost Mobile. Within 5 minutes of walking into the store I knew this was clearly the best option. Cedric and Jane were very helpful, personable and not salesy at all. They patiently explained whatever phone and plan options I inquired about. I was really able to appreciate the exceptional customer service at Rockstar when Jason, the owner, immediately stepped in to assist when a minor hiccup on the carrier's end occurred. Jason informed me of the process, which was beyond my comprehension, and resolved it even after it extended past normal store hours. He even gave me his personal phone number to keep me in the loop. That kind of customer service is rare in my opinion. I highly recommend Jason and his staff. To sum it up, I love my new phone and my plan is $25 per month. Can't beat it!!!!

I had a phone port blocked with gunk and couldn't get it to charge. Dude calmly goes to the back,…read moregets a tool, unclogged it and didn't even charge me. Go here, they got five stars for a reason.

Sunday I waited to get phone fixed. Guy came out with sign saying on Sunday it's only drop off…read more They will look at it on Monday. Went to I shop repair and they fixed it. No prob in about 20 min.

Extremely satisfied with the service I received at uBreakiFix. After practically living in the…read morestone ages without a workable phone for a few days, I brought my phone here and was helped by David Gonzalez. He made the impossible, possible, and revived my phone after the screen completely shut off. I had previously spoken to Apple (Apple was estimating a $600 repair) and AT&T (which essentially told me my best move was to upgrade to another phone), and thought I would lose all of my data forever. David G. asks me a few questions about the issue and reassured if my phone passed all of the tests, he would be able to resolve the problem. David explained everything that would be done from start to finish. He was fast, efficient, and knowledgeable-- a true problem solver. My phone was fixed within an hour. I was told to go through my phone's insurance (Asurion through AT&T) and my phone was fixed for far less than what I was expecting to pay. I highly recommend asking for David G.'s assistance. I was so impressed with the service here and will be recommending anyone in need of electronic repairs to uBreakiFix.

I wish I could give zero stars, but to leave a review, I have to select one star…read more I brought my MacBook Pro to uBreakiFix in Miami Lakes for a software loop issue, hoping their positive reputation would mean I was in capable hands. The original problem was purely software: the machine would power on, show the Apple logo, prompt for an update, and then restart into internet recovery and repeat that cycle over and over. Crucially, the computer did power on. When I picked it up the next day, I was told it couldn't be fixed because it was more complicated, but when I got home, it wouldn't even turn on. I discovered the battery was disconnected and a securing sticker was missing. When I questioned them, they admitted to opening the machine, which felt dishonest after they'd initially said they hadn't. While they may be proficient with other devices, I cannot recommend them for Apple products based on this lack of transparency and care. Thank you for your response, but an apology and a warranty offer do not fix the lack of honesty and professionalism I experienced. To provide more context, I discovered the issue on Friday after your business had closed. I called on Saturday, and I was told there was no time to look at it and that I should bring it back on Tuesday because Monday was a holiday. After bringing the MacBook back on Tuesday, I called around 5:30 PM to check on the status. The person at the front desk told me it was ready to be picked up, meaning it would be returned in the same condition I brought it in--with the software loop problem, but still powering on. Shortly after I mentioned in a comment that I might take the device to Apple, I was suddenly told to wait a moment, and the staff then came back to say it actually wasn't ready after all. This kind of conflicting information only reinforces my lack of trust in your service

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