I had one of the worst experiences I've ever had with a retail store here. A couple of days ago, I…read morewas set up with what was supposed to be a free upgrade on a new line and phone. Fast forward to today, and I find out they actually added payments on multiple devices without telling me. When I went back to clear it up, the employee helping me was completely lost and admitted he didn't know what he was doing. I asked for the manager, but instead of helping, the manager blamed me for the situation and refused to correct it. When I mentioned I'd be leaving a review about the experience, the manager raised their voice at me and told me to leave the store. I've never been treated like that as a customer. I'll be reporting this to corporate, but in the meantime, I strongly recommend avoiding this location.

Stephanie was friendly and helpful. I came in on a slow afternoon and was helped promptly and…read moreefficiently. Had my questions answered and I was in and out in 15 minutes. Couldn't have been more efficient.

Service here was fast, friendly, and professional. I was in and out in just a few minutes with all…read moremy questions answered and once again a happy customer. Good experience all around.

I've had to use their services twice in the last 30 days and both time they solved the problems in…read moremy Ipads. This is, by far, my go-to place for help!

Extremely easy to make an appointment if you just do a walk-in. They always make time and they're…read morealways accommodatable when things are changing. At least for me in the past.

I made an appointment a week prior, thinking that a semi-holiday during the week would be less…read morebusy. When we arrived, there were more employees than customers. It took a minute to be checked in. Another 5 minutes after the appointment time to have my technician come over. I ran the diagnostics they asked and made a back up prior. Another 5 minutes, they had my iPhone, ready to replace my battery. He said to return around noon. We returned a few minutes passed noon, took longer to check in. The technician that took my phone recognized us fortunately and he said he would let them know we were on site. A few minutes later, they were handing my phone to me with a new battery.

This is a very busy place, with steady customer traffic, appointments, and walk-ins. I had an…read moreappointment, fortunately, but still had a 90-minute window to get my phone battery replaced, and due to other customers' needs, I ended up being delayed by another hour. I was in a bind for a project, so I didn't mind the wait. The staff were friendly and kept me updated on the wait and delays as I hung out in the lobby for the extra hour. Since I had coverage through my cell phone carrier and was able to file a claim, I did not need to pay for a new battery. I was happy with the work done and will use uBreakiFix by Asurion again. Hopefully, I won't need to use them too soon in the future :)

Place is a scam. Paid $350 Nov 30, 2025 to replace a screen on an S24 Ultra. Out of nowhere on…read moreMarch 1, 2026 while sending a text the screen just went black and started showing green lines only. Took it to store and they looked at it and said the small "scractch" they see on bottom of screen makes them not liabale for anything and i would need to pay another $350 to replace screen. Photos of what the screen looks like. Dont see what "scratches" they are talking about.

This review is about the Verizon/Victra location inside of Park Meadows Mall…read more I needed to upgrade one of my iPhones, but had some questions, so I went to the Verizon/Victra location on the second floor of Park Meadows. Drew K. helped answer questions, provided phone and service options, and it was not a hard-sell experience. So, I upgraded both the phone and service. Since the phone had to be ordered, I received a call from Drew a week or two later. I went back on Halloween, only because there was an additional discount expiring that day on accessories, and Drew helped port all the information from my old phone to the new one. As I was waiting, he told me about his Halloween costume that he made on his own: a General Kenobi costume from The Clone Wars. I'm a big Star Wars geek, so I totally appreciated the conversation. Drew couldn't complete the trade-in deal in the store, but gave me specific instructions on how to do it so that I would receive full credit for the upgrade. I appreciate Drew's professionalism and attitude. It made the process go a lot more smoothly. Ask for Drew K if you want great service!

After getting a new iphone and later realizing that my phone number hadn't transferred, I spent…read morehours on talking with Verizon support staff by phone. They never resolved the issue properly. When I was visiting the Park Meadows mall area and near this store location, the store was recommended to me by a friend. I made an appointment and my issue was resolved by a staff member in about 2 minutes. I was very happy that it was so simply and easily fixed. This may be more of a reflection of the utter incompetence of the Verizon remote phone support.

Lulu was AMAZING!!!!! She helped my entire family upgrade our phones which was a tedious process…read morebecause there were 5 of us. She was so patient when helping us back up our old phones to our new devices. She was so sweet and made the experience so good. Thank you Lulu!!

Terrible management and customer service. I came in because I was sent from another store because…read moresomeone ordered me the wrong iPhone by mistake. Instead of taking care of me I had to pay more to get the correct phone I originally asked to be ordered. I was told nothing they could do. Manager was on a call so asked for his card and emailed him, heard nothing back. I didn't realize it was so hard to get good customer service these days.

I had just received a new iPhone Pro 15 for Father's Day and it started on day 3 of not being able…read moreto send pictures to any Android phone. After spending 4 1/2 hours on the phone over 2 days we decided to just go to a Corporate AT&T store. Was met by Pops one of the techs. Explained what the issue was and what Apple had done and their results. He did some checking of things and finally stated that we would have to wait until a manager came in to swap it out. That would be in a couple of hours. We came back at the appointed time and met with John the Assistant Manager from another store. He did some THOROUGH testing with several of the corporate techs. The whole time he was keeping us abreast of what they were doing. After all was done the issue wasn't resolved. They decided that they would swap out the phone for a new one. Did I like spending 6 hours there. No but Pop's and John made it enjoyable as they worked diligently to try to solve our issues. Could I have been upset about it all, easily but both of them made easy to be there explaining the whole process that they go through. AT&T you are fortunate to have these 2 employees.

AMAZING!!! Soooo pleasantly surprised! After much issue, Bambo and Josh (The store assistant…read moremanager) were BOTH absolutely AWESOME!! Greeted us and gave us their full attention. ANSWERED ALL of our question, very knowledgeable after getting runaround on the phone with customer service. HIGHLY recommend giving this store your business!!!

I got my iPhone screen fixed here about a month or so ago. It was fine and they fixed it quickly…read morebut I noticed there was a tiny black dot on my screen after. Of course I didn't noticed it until I was in bed that night and I live too far away to bother making the trip back just to address the black dot. I thought I'd just live with it. I bought one of their pretty wood cases for my phone while I was there. The point of buying the case was to avoid breaking my screen again... ...Which brings me to yesterday. While in line to pay at a store I accidentally let my phone slip through my hand and it fell to the floor instead of my pocket, it's intended destination. Although it landed flat on its back, with a case on, I could see immediately that the screen was shattered. (Again. Just lovely,) But when I picked up the phone and saw that the fall actually broke the case too. So not only did the crappy case not protect my phone, it also didn't even survive. What's even the point? And now this morning. Seeing as how I can't really afford another replacement screen, and I wasn't left all that impressed by my first experience, I was just going to have a broken screen for awhile. But this morning, my stupid alarm went off and for the first time ever my phone vibrated itself off the edge of my bed. (I have a platform bed with a little bit of a lip where I usually set my phone to charge overnight. It's about 16 inches from the floor.) Welp. Now the screen is completely f#cked and unusable. I can't see the time or notifications. I certainly can't make calls out and I doubt very much I can receive calls because how can I answer my phone? In the end a new screen was okay except the Tiny Black Dot which was mildly distracting. But the case? Waste of money. Just absolutely worthless. Edit: I called the place before I got their message contacting me here. They did a great job of working with me to negotiate a price to fix my phone again. I bought a new case elsewhere that has a higher protective rating so I shouldn't have to fix it again. This new screen does not have the little black dot, it looks perfect. And they gave me a free screen protector too.

Fast and perfect. Fixed my cracked screen quickly. Affordable. Even got a glass Protector tooread more

Bought a $3000 Sony big screen tv 2 yrs ago and we hardly use it. All of a sudden, there's a white…read moreline appears on the screen and won't go ago. Contacted Best Buy since they gave me a lemon, they are not doing anything about it! I have 3 other Sony big screen for years and nothing wrong ever. Best Buy are not responsible for their products while the CEO Corie Barry is making millions a year! DO NOT BUY FROM BEST BUY, go next door to Costco. They warranty their products for years, no question ask. Is worth paying for the membership. You get peace of mind buying there instead of Best Buy. DO NOT TRUST BEST BUY, THEY ARE NOT RESPONSIBLE FOR WHAT THEY SELL!!

Best Buy is not the best example for customer service, but I would always walk in the Park Meadows…read morestore to look around - too bad experience last evening has shut the door for good. Bought a 6 ft USB extension cable (about 26$) fee days ago. While checking out I confirmed specifically about the return date - was told 30 days, since I was not sure whether the cable would work for tethering my Nikon with mac book pro. Unfortunately, it didn't and I went to return it yesterday, and was told they cannot accept it. Apparently 30 day return policy is only for Best Buy Elite!! Upon closer look at the receipt, here is the return policy mentioned - "Devices that can be activated and cell phones have a 14 day return policy for all customers. 15 day return period on almost everything else" I went to return it on day 18. Too bad they lost a customer for a mere $27...

Phenomenal service phenomenal place phenomenal price, will recommend everyone I know!!!read more

Best Prices in Town for Screen Repair Great quality at…read moreaffordable prices Definitely recommend