Very Disappointing Experience with Verizon…read more My wife and I switched from T-Mobile to Verizon in December 2024 because they were running a promotion offering a free iPad and Apple Watch when switching to their top plan, with the catch being a 3-year agreement. Unfortunately, this has been nothing but a headache. My wife ordered the specific watch she wanted, but it was out of stock. Verizon initially told us it would arrive in January, but it never did. After following up in February, we were told the watch was still back-ordered, and as compensation for the delay, they threw in a watch band. Then, in March, we contacted them again only to find out that the order was canceled back in January, and we would need to pay $800 for the watch, which was supposed to be free as part of the promotion. The lack of communication, the mix-up with the order, and the way we were treated left a really bad taste in our mouths. Verizon offered no resolution, and we were left feeling completely frustrated. After this experience, I wouldn't recommend Verizon to anyone. As soon as we can, we'll be switching to another company, and we plan to take our families with us.

last Saturday me and my two sons went into Verizon to get new phones. The lady that helped us…read more,Maggie was very helpful and patient with us. One son has had issues with his phone and she spent quite a bit of time trying to correct it. This is the first time that the sales person hasn't sold us phones then tried rushing us out of the store. in the past when I've bought a phone and had issues I've been told to go to Best Buy to get the technical support I needed.

Great customer service & fast service repairing a damaged screen . Im not from the area and this…read morewas a last minute place I found , no complaints !

I usually go to the South Logan Zagg but I only had a 20 minutes until a doctors appt so I decided…read moreto visit the North Logan Zagg store. What a huge mistake, there were only 3 people in the store and one employee (a younger boy) when I went in ( no greeting ) as he finished up with a young man in the store he finally addressed me. I believe he said I'll be a minute and went over to a young lady who had been there when I came in which was fine since she was there before me. He checked on something going on with backing up her phone and then came back over to assist me in replacing my screen protector that I had dropped and cracked. I've never felt like more of an unwanted customer. He said it would be $12.00 and I told him I usually go to the South Logan Zagg store and they charge me $10.00. He didn't bother to explain that the price had gone up ( if that is the case ) since I last visited my regular Zagg store and he made it seem like replacing my screen protector was something he would rather not be doing with his time. I will never visit the North Logan store again. Whenever I go to the South Logan store I am always welcomed in and I am treated almost as if I am family ( on the good side ). I have never felt unwelcome at any other store except the North Logan store.

My iPhone had something wrong with the charging port. I took it in thinking they would be cracking…read moreit open and replacing the port. The employee looked at the port, took it back into the workshop, came out 1-minute later, and charged nothing. I have had them work and upgrade my Apple computers for many years. They always do a great job.

I received a damaged MacBook Air from Expercom. They emailed me a return shipping label, which I…read moreused to send the item back. After returning it, I didn't hear anything for two weeks. When I followed up, they claimed, "the item we received was not the item that was shipped." I've since filed a report with the FTC. Buyer beware--my experience with Expercom has been extremely disappointing and feels like a complete scam.

I've had really bad experience with T-Mobile this round. I've been with them before and it was a…read morelot better however, this time I've had a lot of problems I have to to say there's just one employee that stood out to me. She gave me a $30 credit for all of the crap that I've been through when no one else offered anything and they didn't help whatsoever and she did her name is Shenita and I bless her so much!

The representatives that I interacted with were the rudest! I'm sure that this isn't all of the…read moreteam that works at this store, but I had an absolutely horrible experience. I went in to upgrade my phone, and was told different stories about why I couldn't upgrade at the rate I was told. When I explained that I had spoken to another location in a different city to make sure that I could upgrade at a certain price, the two representatives that I spoke to said that they "didn't know what to say" and that they were "right and you're wrong". I even had that other location on a call so we could figure everything out. In addition, I was the only customer in the store, and as we were trying to figure everything out, the guy I spoke to was belligerent and rude. He kept looking at the other employees, who were all sat at the table in the right end of the store. He made rude comments like "That's what I told you before". Even if this was a misunderstanding, I'd be more accepting of just upgrading at whatever price he had told me. But he was so rude that I will be filling an EEO complaint with their corporate office. The other store that was on the phone call later told me that the employee I spoke to in Logan simply didn't know what he was talking about. I gave him the benefit of the doubt, and apologised as I was leaving if anything came off as rude. However, I decided to go to a different store out of Cache Valley, and they gave me the same price (which was only paying the tax and activation fee) that I was originally quoted by the first store I had spoken with. As somebody who previously worked in a fast-paced and heavily customer-facing environment, and who now works in HR, it's not hard to simply be courteous. I've worked shifts where the only thing you want to do is scream at every customer, but it was never impossible to just put on that brave face and work through it. I wish I could have just had a tolerable experience, at least. But just go to the Ogden store. They are a million times more pleasurable to work with, are more than willing to answer your question, are approachable, and don't make you feel like you should high-tail it out of there!

Alejandro took great care to see that my phone (Pixel 7a) battery was replaced with the correct…read morepart and had the proper adhesive in place afterward. The part was delayed in shipping due to weather which was not his fault, but he gave me a discount because of it. It was not an expensive fix to begin with.

From the owner: Cache Valley Tech provides expert IT support and computer repair services for homes and businesses…read morein Logan, Utah, and surrounding areas. 💻 We're your one-stop shop for all your tech needs, from fixing slow computers and removing viruses to setting up home networks and recovering lost data. Why choose us? * Fast and reliable service 🚀 * Free 30-minute consultation ⏱️ * Friendly and knowledgeable technicians 🤓 Don't let tech troubles slow you down! Contact us today for a free consultation and let us get your devices running smoothly. ➡️ Call 435-994-8703 or visit cachevalleytech.com

I went to this particular T-Mobile store to return 2 iPhones as instructed by both email and text…read moredirectly from T-Mobile. When I told the employee, Riley, why we were there he stated that they do not accept iPhones for promotional returns, but could provide packing for the phones. I stated perfect, then let's do that, and I'll contact T-Mobile about the errant instruction reviewed by email and text. He then proceeded to ask me to leave the premises. Which I did. My wife how ever stayed behind and calmly gave him an earful of how bad his customer service was. His excuse was that I had threatened to contact T-Mobile, and he did not want a bad review. Well, sorry Riley, you are now going to get a bad review, and yes I did call T-Mobile and report the incident. I would never recommend this T-Mobile store. If you need T-Mobile service in Logan, go to the North Store.

Rylan Draper in the south Logan store was incredible. His communication, patience, and service in…read moregeneral was so appreciated. There aren't many people out there like that, I hope he gets a raise! Thanks for the great service.

Walked in to store and was greeted by employee who helped me. I needed battery replaced in I phone…read more I was In and out of store in less than 20 minutes. Job well done!! Thank you for the great service

Came in to get my iPhone glass fixed. I didn't realize it was just my screen protector that was…read morebroken. She was honest with me and it cost one third of what I thought it would. The owner is super nice and was helpful, and I will always be grateful for her honesty. Will use forever!

Such a rainy day... I needed a new screen protector and toddler proof case. ZAGG has always been…read morethe apple of my eye in SLC. The one in Logan is unbelievably professional and friendly not to forget fast! All smiles and family friendly customers service. All 10's across the board. Keep up the great work guys.

I heard from a friend they could fix cell phones, mine wouldn't charge…read more I dropped in to see if they could help me with my charging issue. He kindly took me right in, spent 20 minutes cleaning all the connectors, the speakers and microphones, giving it a nice once-over, When he handed it back it worked perfectly, Bill? $5.00. Yeah, $5.00, not $50, five dollars. I tried giving him a $5.00 tip, but he wouldn't take it. He said, no, we do this cleaning for anyone, just $5.00. Will I be back when I'm in need of his other services? Absolutely! Five star service. Thank you!

I've been going here for years for repairs, new phones and Zagg screen covers. They have always…read morebeen over the top helpful and stood by any issues we have had. We have literally spent 1000's here and keep coming back for more.

Dog crap service Go any place else…read more Liars thieves crooks They replaced a screen on an iPhone It never worked until I had someone in the mall Replace the screen and repair the proximity sensor .... they had it twice & told me it was our fault not theres & there's no warranty and the guy I talked to every time was the owner of the company. What a piece of garbage for service do your self a favor and go elsewhere

Techy, located in North Logan's Walmart, replaced my iPhone 13's battery with a new one (non-OEM)…read moreand the scratched-up screen with a new one. I also received a nice screen protector. All in all, it was roughly $200. This was a great price for the service. The servicemen are very friendly and personable. They want to make the customer happy and if you are dissatisfied with anything they will fix it. When they first applied the screen protector to my phone, it was very poorly done with bubbles and all. I wasn't happy with the state of it, and free of charge they applied a new one perfectly. They will get your repair right, and if not, just tell them! The quality of repairs is definitely not Apple level and could be better (took 2 attempts to put on screen protector) but for the cost it is very fair. Scheduling with them was easy and was less than a day wait. Recommended if you frequent this Walmart.

From the owner: At Techy North Logan, we know how vital your devices are to your life. That’s why we specialize in…read moresame-day repairs for phones, tablets, and computers, often completed in as little as 15 minutes! Our team works diligently to get your device back to you ASAP. Every repair comes with a lifetime warranty on all parts and labor, giving you peace of mind. As your all-in-one shop, we offer everything you need to protect your devices. Bundle your repair with a tempered glass screen protector and a durable case for added convenience. Experience exceptional service and quality repairs—your satisfaction is our priority. Visit us today at Techy North Logan!