My iPhone had something wrong with the charging port. I took it in thinking they would be cracking it open and replacing the port. The employee looked at the port, took it back into the workshop, came out 1-minute later, and charged nothing. I have had them work and upgrade my Apple computers for many years. They always do a great job. read more

I received a damaged MacBook Air from Expercom. They emailed me a return shipping label, which I used to send the item back. After returning it, I didn't hear anything for two weeks. When I followed up, they claimed, "the item we received was not the item that was shipped." I've since filed a report with the FTC. Buyer beware--my experience with Expercom has been extremely disappointing and feels like a complete scam. read more

Had a great experience with Expercom. Purchased a M4 Max Mac Studio -- the package was lost by FedEx during transit. I reached out, received an almost immediate response, and within 3 business days they had resolved the issue and overnight shipped me a new Mac Studio. I was really impressed by the turnaround -- less than a week from initial contact to shipping a replacement. A+ read more

I was middle of downloading ISO UPDATE reluctantly did it anyways. Well during overnight update download completely lock me out of my iPhone all together. My iPhone began overheating I got paranoid that my iPhone literally crash SOL. I had gone to my carrier AT&T not much help with the diagnostic said that it was Apple problem. They did some good thing was direct me to Expercom which I rush over for serious technical help. I was waited and assisted on by one of the most friendly knowledgeable helpful employee that you have at store named Jaron Pitcher. OMG! thanks Jaron you save my my ass excuse the language. I honestly don't know what I could say he was like angel, who was able do miracle, when no one in my past experiences, could do his magic and expertise brought my iPhone back to life! Jeff from Bay Area , CA. read more

Long wait. Short staffed. Just trying to pay for something. Don't need advice or service but no one to ring me out. Do I give up? One person at counter and he disappeared into the back room for so far 10 minutes. No one now working the counter. Ridiculous. Finally rang me up and overcharged me $15. Beware. Their explanation "we are supposed to be students." read more

Expercom - No one is working! - Computers Near Me - Logan, Utah

I took my phone to Sandy, Utah office, hopefully to get the screen replacement for micro crack. The hair line crack is about 1/2 inch in circle form. The phone still in the warranty but they refused to fix it, they thought it was damage by physical contact. I handle the phone like a baby and never dropped it. Per their judgment, meant all screens were made perfectly by manufacture and if, anything happened to the screen is caused by physical contact. Sith P. read more

Absolute worst store and Apple customer service provider. I've tried utilizing their services several times here in Logan UT. Today being the latest. Went in to have a "Tab" key replaced on my MacBook. It literally snaps into place, but was told it would be 2 - 3 days to work it into their repair schedule. I was in the store longer than it would have take to unpack the part, which they confirmed they had in stock, and snap it into place. They are utterly useless as an Apple repair site. So, I will drive it down to the Apple store in Farmington, and they will install the key as I wait, already confirmed. Useless, and I will never waste my time with them again, nor would I recommend anyone else going there for a repair of any kind. read more

My cousin asked me to help her find a deal on a Macbook Pro. I did my research and found a sweet deal on a late 2019 16" Macbook Pro refurb for $1999 at expercom.com, which is Expercom's online store. I shot the URL to my cousin, she loved the deal and placed the order on the online store with her credit card. She got a confirmation email and and an estimated delivery date. Waited in anticipation for the day to arrive, looking out the window for the UPS truck, but got an email from Expercom informing her that the order is cancelled because "Address verification failed". Really? I mean, sure, address verification issues may arise with a credit card transaction, but it took them an entire 7 days AND ON THE SAME DAY THE ITEM WAS TO BE DELIVERED to tell her there is an address verification issue AND that they're just cancelling the order? No attempt on their part to give my cousin the opportunity to furnish them with whatever it is they needed to verify the address. Just CANCELLED. That's plain foul. But the price was a great price, so it was worth it to give them a call and have them straighten it all out. So she called and explained the situation to the Expercom rep who informed her that it's an automated process and out of his control. He then went on to tell her that she should place the order again but with PayPal, where it is more likely to go through. She explained that she dosen't have a PayPal account nor does she want to open one just to make a purchase at Expercom. His response was more-or-less, "Oh well. Don't know what to tell you." ...and that was that. No attempt on the Expercom rep's part to try and save the sale or make the customer happy. So she hangs up and sees that Expercom also offers ApplePay as a payment method, so she went ahead and attempted to place the order again with ApplePay, but got an error message saying that "Apple Pay Not Completed. This website was not able to complete the payment. Please try again." So, I called Expercom on my cousin's behalf and spoke to a rep by the name of Douglas. I expressed our displeasure with how the original order was cancelled on the day of the expected delivery and also asked why they are not making any effort to fix the problem. He told me that he cannot do anything and told me to write a letter to info@expercom.com. It was clear that they are not interested in the sale or the customer trying to make it. I guess business is booming for them and this little $1999 sale means nothing. So I told him that she attempted to place the order again using the ApplePay method but it didn't work. Douglas goes on to explain that the ApplePay implementation on their is broken and they are in the process of fixing it. And that's that. No attempt to do whatever is necessary to make this sale happen and make the customer happy. So, I hung up. My cousin attempted to place the order 1 more time by credit card. It all went through fine and she got the confirmation email and estimated delivery date. I went ahead and wrote an email to the info@expercom address given to me by Douglas informing them of our experience so far and that a new order has been placed. I went on to ask them to please review the order and if there is a problem with address verification or WHATEVER, please let my cousin know what she needs to furnish them with to verify whatever they need verified so that the order is not cancelled. I did not receive a response, but again, 1 week later she gets the cancellation email stating address verification error. It's clear to me that Expercom has very little regard for their customer and has zero clue about the concept of customer service. My cousin called her credit card bank who confirmed that there are 2 pending charges of $1999 which both went through fine on their side. So the problem is clearly on Expercom's side of things and they have ZERO interest in fixing what is clearly broken, which includes their ApplePay implementation. Customer service is so very important to me! Good customer service sets a company apart from its competitors. How does Expercom rank? THEY ARE BLOODY HOT RUBBISH! Happily, I managed to find a deal on the very same model Macbook Pro at a more reputable and well known competitor for about the same deal price! I informed my cousin and she placed the order with the same credit card and it went through. She received her Macbook Pro today, which forged permanently in our minds that dealing with little ghetto outfits like Expercom is not worth the time and hassle. Time is money and Expercom is not worth either. read more

I was really hopeful when I took my computer here. They seem like they know a lot about mac computers. However, I'm very disappointed with their customer service. I have been told three times now that a technician would call me & they never did. I never got an estimate phone call either, when I was told I would. They have also kept my computer 4 days past the date I was told it would be fixed by. I am pretty frustrated to say the least. -raised the review one star bc the second technician I worked with was very helpful & they finally fixed my computer read more

I purchased my first MacBook Pro from Expercom in 2012 after a friend recommended them to me. I had a good experience with the first purchase and decided to purchase my second MacBook Pro from them three years later in 2015 when the new models were released and they also delivered great service then. Mostly recently I was confirming my AppleCare coverage since I knew the 3-year timespan would be expiring soon - when to my dismay I logged into Apple's Support site to learn that I'd forgotten to register the AppleCare purchase with Apple (d'oh). I contacted Expercom Customer Support to inquire if they might have the information my my purchase and they responded quickly with a copy of my receipt which included the serial # for my AppleCare purchase and a kind response - saving me who knows how much time in digging through old paperwork to try and find it myself. Not sure when it will be but when it comes time to buy another Mac I plan to return to Expercom again. read more

Friendly staff. I buy thousands and thousands of dollars of hardware here every year, not to mention use them for service and support for my company, and I just found out today after two years of working with them, that they have corporate customer account pricing. The staff here know me so well, they don't even ask my name, and I can walk in, walk out, and put anything on my company tab, $0 cash down, no card, no nothing. That's how well they know me. Then to find out, for the past two years, they had corporate pricing they could have offered me, and they didn't inform me, not once in my 30+ stops there? That was very very frustrating. For that, I rate it 3/5 stars. Please train your staff better to cater to business customers. read more

If you want to get an apple product here in the valley, Expercom is the place to go! Their staff is more than willing to help you out with any questions or concerns that you may have. They are knowledgeable on the product, and they do try and help you determine what would best suit your needs. read more

I've been buying from Expercom for years. Great prices, best deal on AppleCare anywhere.

I call ahead make an appointment to get a battery replaced at "3:00" let them know what phone I had etc... you would think they would make sure they had all the parts before I drive an hour to have the work done. WRONG! I get there and after 30 mins of getting my phone ready for service am told they dont have all the parts and they can have Apple send them so I can come back another day for service! Are you kidding me!! Please can we get an official Apple Store in Logan! Expercom does NOT do the brand justice. read more

Love these guys. Everyday good prices made even better with their email promos. With no tax outside of Utah, it's tough to find a better deal anywhere online. read more

Not a great store because they lack customer service and knowledge. Thanks for not fixing the first one and charging me 150. Then you broke the laptop and let me put it in the garbage. Now, the last one where I called and asked if you could fix it and I get there, and you can't even bother to fix it; while I waited around for about an hour. You help the cute girl customers but anyone in the older and normal range you ignore. I was going to purchase a new computer from you, but I decided against it. Why support a place that treats me that bad. Save your money people and purchase from a different place. read more

Jaron at Expercom was very helpful and knowledgeable.He assisted us in every way possible by listening to our product needs and offering advice that made sense. Even walked us through the website to take advantage of discount! We will be returning for future purchases! read more

We were having an issue with an apple iPhone and after numerous attempts at other locations, salespersons trying to sale us additional items, making me feel like an idiot for charging problems etc, Expercom took care of our needs. They were respectful, listened to my concerns, and did their best to address our needs. Thank you Expercom for treating me with respect. I'm sure we'll be back for all of our apple needs. read more

I love this place, the people that work here are knowledgeable and helpful. Jeremy is especially patient with explanations and I have never felt rushed. Every problem I have had with my iPhone, MacBook Air, or IPad has been solved. I won't go anywhere else. read more

Service is great. People are friendly and know what they are doing. Welcome addition to cache valley. read more

I spilled a drink on my laptop (never do this). Expercom took the time to explain how they would repair it, how long it would take, what it would cost. I was sad I fried my computer but it was so nice to deal with a real human who explained everything to me. Once it was sent it for repair I had it back in two days. read more

This place is terrible. I took in my iphone 5 to get restored and when I went to pick it up, they said there was a problem and said I would have to pay $200+ to get it fixed. It's not only not fixed but in a worse state it was in than when I brought it in and not usable anymore. After telling them that it wasn't fair, they told me it isn't their fault. I will never go back there. read more

I have dealt with Expercom over 6+ years or so. I've never had a problem with an order. Every item has met my expectations. And, they have not cowardly bent to state's pressure to collect interstate sales taxes, in violation of the Constitution's Interstate Commerce Clause. read more

Been purchasing from Expercom since 2003!! A great place to get Apple products!!! Greg Ellis a little grumpy this morning :-(

Not worth the time, the staff are nice but all they want is a ton of money. I was able to fix my problem without spending over $20, they wanted $300 for a simple removal of files from my dead MacBook hard drive. Do some investigating before accepting any of their services. read more

Deals aren't as great as they used to be but they're still among the best available for mail order to CA.

I have bought 4 computers from these guys! they are really good, customer service is Top Notch. They have alway work with me and my business to find the best equipment for my needs read more

Had two iPhone 5 batteries replaced here last week. The staff was very helpful and had me out in 30 minutes. The price was 30$ cheaper per battery compared to the apple store. No Genius Bar appointment needed. I love this store. In Logan it's your go to store for apple gear / products. Full line of macs and iPads. read more

Great service, prices... always responsive if a problem

Very easy to navigate website. I got in, clicked some buttons and paid for my brand new laptop. Now I just need to wait for it to arrive. I have bought all my laptops from this company over the years and have never had any problems. read more

We have now purchased from Expercom a couple times for our office and have been very happy with the selection, price, and speed of delivery. Will definitely keep using them! read more

These folks are always helpful, are always informed, have wonderful expertise, and have little seeming interest in where I bought my Apple products. It is delightful to work with them. They have developed my loyalty out of there largess. read more

Expercom has proven themselves an invaluable asset to me. As a corporate officer with purchasing authority, Expercom came through with not only large volume discounted pricing, but they delivered on time! Their customer service both via phone and email are exceptional. Expercom is a trustworthy company, and for those of you with larger volume requirements, I would call them and ask for Greg. Greg understands the needs of corporate and he answers your questions expeditiously. I will be going back to Greg and everyone else at Expercom, and IMO, you should also. read more

I gave one star because I had to. I ordered a Mac desktop from Amazon on 4/16/21. Apparently Expercom has a deal with Amazon and Apple products. I received an email saying my package would arrive 4/22-4/23/21 by 8p.m. Guess what? No computer!!! After checking my email today 4/23/21 I was informed that said package might arrive by 4/29/21. I called their customer service number and low and behold, the mailbox was full so I couldn't leave a message. Poor customer service. So I emailed this "company" and let them know about my frustrations and that I deserved a discount. This is a package I have to sign for, and staying home waiting for FedEx is not an option. I could've just went to a big box store and spend the $150.00 I was saving to avoid this headache. Not only is this company unprofessional, but sketchy as well. I even made a complaint to the B.B.B. By reading over the reviews, this place needs to be looked into. If you want good, quality customer service DO NOT give them your time or money. They could care less about customers...all they care about is the almighty dollar. Ridiculous!!! read more

This is my fourth order with Expercom; great prices, great service and always easy access to a real person by phone to answer questions. Products delivered earlier than expected. read more

Never an issue. Make sure when you make a purchase you don't want to return it. They charge a fee for returns. Really wish there was an apple here in Logan but this will do. read more

BE WARY! Ordered two 2012 MacBook Pro's from out of state through their online store. One was listed as new, and the other was listed as refurbished. I called them directly in order to place the order and specifically asked if the refurb had any scratches or damage to it. They assured me that it had no scratches or damage, and that if it did they would have to sell it as a "scratch & dent" model for a significantly lower price. So I went ahead and ordered both notebooks. A week later they arrived. The box they were shipped in was pretty badly thrashed. The corners were caved in, and the sides were damaged. The new MacBook came in the original, unopened box, but it had a significant smear of dirt on the front of it. The "refurbished" MacBook was simply wrapped in bubble wrap and placed in the large shipping box. After getting the used Macbook out of the wrap I immediately noticed there was indeed damage to the casing. The sides had visible gouges in them that showed the notebook had been dropped at one point, and the ethernet jack housing was dented. There were also multiple scratches on the bottom and top of the casing. I called the next day for an exchange. They gladly said they would replace it, and explained that there must have been a shipping mistake that caused the one I received to be sent out. (None of the "refurbished" MacBooks listed for sale were labeled as "scratch & dent" models, and they were all listed for the same price.) They refused to pay for expedited shipping though, and after it took days for them to get the exchange sorted out I decided to just send the notebook back for a refund. The new MacBook I received was in great condition, minus the box, since it was in fact new. When I went to check the warranty on it to add AppleCare though I found out that it had expired. After contacting Apple I was informed that the purchase date had been authorized as over a year before my purchase, so the warranty had run out. The Apple service rep understood the situation though and reinstated the warranty to reflect my correct purchase date. Why it was validated a year before my purchase, I have no idea. Long story short, be wary when purchasing from this company. Especially if you are doing it online or out of state. May not be worth the hassle. (I don't even want to imagine going through a warranty claim with them.) read more

This company is by far the best for purchasing of Mac computers and accessories there is out there in the universe. I have had very little need to use their fine technical support because of the clean and clear layout of the web site. I wish more companies would follow the logic of layout that Expercom uses. The technical/customer support gen in the past has been top notch. Keep up the great service level and you will maintain my business loyalty. I have steered a lot of people to the web site and not one has complained. read more

I have been purchasing Apple production from Expercom for many years. Great service and knowledgeable sales people, always receive that items I order in excellent condition, and on time. I have never had a problem with Expercom, and I highly recommend them. read more

Expercom is a horrible establishment. If they had any sort of competition their business would not survive. Awhile back I took my Macbook in to get the battery replaced. After picking it up 3 days later the laptop was no longer able to connect to the charger because the port had shifted and there was too much of a gap in between it and the charger tip. After taking it in a second time to get fixed they pinched a cable putting it back together and caused one of the speakers to not work. Not only are their technical skills lacking, but their customer service leaves something to be desired. read more