I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.

Visited this store as I purchased a 14 Pro Max phone less than 6 months ago. The screen protector…read moreis coming off. The lead staff member that was working on Thursday April 20th around 5:45 pm was rude and ignorant. She told me a bunch of lies about my screen protector. She insinuated that it wasn't Verizon's problem and that the screen saver was the wrong size. My phone was pre-ordered and it was shipped to the store on Harrodsburg Rd in Lexington. She proceeded to tell me that store was not a corporate store so Verizon didn't stand behind anything I purchased there. Verizon Corporate sent me to that store. She said she would sell me a new screen protector for $60. I told her I would go to the Apple Store, and I guess she thought I was stupid, because she told me Apple did not sell screen protectors. I left upset and frustrated. I ended up calling Verizon and they took care of my issue and are sending me the $60.00 screen protector for free. I would NEVER go to the Verizon store in Hamburg Pavilion again. I have been to different Verizon stores and never encountered anyone that rude and nasty. I work in Customer Service and that type of attitude is certainly not acceptable. If she worked for me she would be looking for a new job today !! She didn't even try to help. Maybe it was too close to her closing time. Verizon did ask me the store I went to and who I spoke to. If I was her I would be changing my attitude immediately and look up the definition of customer service!!!

Don't get Verizon. As of today Jan 1 2026 these people have no clue what they're doing. I got 2 new…read morephones before Christmas, & went to import 2 numbers. These people are billing me for a number that has never been used, & still billing me for the 2 new ones. On the phone over 2hrs just for them to hang up on me, & can't call back because it's now after hours since I've been on the phone with them forever. Screw yall Verizon, my kids will be going back to Straight Talk, never had a problem.

Amidst all of the Covid-19 scare, my phone decided to quit working. Being without a phone during…read morethis time is not acceptable for my position at work, so I had to get a new one. At a time when I was very hesitant to enter a retail store because I am considered high risk, Josh was very accommodating, providing me with great, quick service and hand sanitizer. I appreciate the efforts made to make me feel comfortable and safe within the store. Josh also provided me with a great deal! I would highly recommend this store to anyone shopping for a phone. The customer service is amazing!

Absolutely horrible, they seem very nice as long as things are good but the minute you need…read moresomething resolved they change their demeanor. A huge corporation and they give you grief over the smallest request. The store told me to call the 611 number, the rep on 611 said go to the store.....get it together. Lol. I will definitely be switching carriers as soon as it won't hit me in the wallet. I've been with them for 20 plus years and have never asked for anything and use auto pay so they get paid on time every time. Obviously I'm just an account, typical of at&t from what I've been reading. Sad.

AT&T in Hamburg.......Took my wife's old Samsung Galaxy phone with a bad battery to get transferred…read moreto a new Samsung Galaxy phone. Two different associates tried to complete the transfer. I was told that it could not be done since her old phone was "15-20 software versions behind" and could not connect to their in-store WiFi, which is required to do the phone transfer. I said that's interesting, since her phone routinely connects to WiFi at home and wherever we travel with public WiFi. Further, my iPhone which works perfectly would not connect to their in-store WiFi. They said my phone was a different problem. Said we would have to contact Samsung, but probably had to buy a new phone. First we confirmed at home and other places that her phone connects to WiFi, and we checked online to confirm the the phone had the latest version of software. Then we went to a different AT&T store, where her two phones immediately connected to WiFi and the transfer was complete in about 10 minutes. Amazing. Do not recommend using the AT&T store in Hamburg - incompetent.

So I switched over to T-Mobile and I had to get my sim card put in. I also had to change my number…read moreover as well. There were many questions asked and much information to supply; however, everything was resolved. The guy, who had helped me, I thought came from Australia and he actually stated he was from North Carolina. Interesting. He sounded like that stork off Vlasic pickles. :D No, but all in all he was courteous and the other guy, on the shift, was also quick as well. He liked to stress that he had "10 years of experience at this place" and surely he could change a sim card.

Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

This place saved me a LOT of money…read more I've got a teenage son. Like the vast majority of kids these days, he's got a cell phone, and as you can expect, it was only a matter of time before that phone fell in a way the case I bought for it couldn't protect it. The screen broke. When looking at potentially very expensive repairs or replacement, or a pricy "insurance" policy from our cell phone company that didn't seem to cover much, I found these guys. They were able to make the repairs quickly, at a much lower cost than other places were asking. They were courteous, helpful, and quick. If I need cell phone repairs again, I'll head here.

He was able to remove the virus from my tablet and gave me a very good price. This is my second…read morevisit to this business and was satisfied the fist time also.

My 2015 MacBook's C port had worn out. Refurb Kings replaced it for me and now the port works…read moreagain. I found this business to be very responsive, and they provided explanations for all the work that they did. They are quick to respond online. When there was a delay due to ordering a part, they contacted me about that. I was also able to speak directly with the technician who performed the work. All the personnel were easy to talk with. I would like to add that the store is an attractive place of business and is customer friendly. There are neat display cases of refurbished items, and many are on sale for the holidays. I trust Refurb Kings and will use them again whenever I need help with my devices.

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

These guys are awesome! Everybody there is very friendly and helpful. They were fast and very…read morereasonable. As somebody who tries to get the most out of my phone, I have been to multiple phone repair places around town and this one by far has been the best. Highly recommend!

About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I had an experience today that reaffirmed my love of this location!…read more First of all I was looking for pocket folders and knowing it is school supply season I knew there would be every color available. I am currently looking for a job and so was looking for a black file folder for my rejected applications - and a sweet associate let me to the *only* black 2 pocket folder in the entire store which was just 15 cents! Score for me needed have a catharsis with my rejections! As I was checking out there was a sweet mom and child in front of me he was very busy and mom was using a coupon on her phone. I was distracted by all the impulse buys on the way out the door! Love them! But when I was checking out I realized the mom in front of me left her cell phone on by the stand by the key pad. I pointed the phone out to the cashier who picked up the phone and dashed out the door to catch the customer who left the phone behind and he caught her! Kudos Staples and these great employees! I'm sorry I didn't catch names of anyone but my trip to Staples today made me happy!

Jenny, the Manager of Staples on Sir Barton Way is the best! In spite of my frustration, she was…read morevery polite and funny! Give her a raise! Good customer service is like a handicapped parking space, few and far between!

Stopped in for help and received the bare minimum. I'm going to try another T-Mobile store for help…read moresetting up my phone. I'm crossing my fingers. Looks like the employee at this store on Nicholasville Rd., near Trader Joes rather do nothing than to ask, "Is there anything else I can help you with?". Those are important words to remember when in the service industry.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven