So I switched over to T-Mobile and I had to get my sim card put in. I also had to change my number…read moreover as well. There were many questions asked and much information to supply; however, everything was resolved. The guy, who had helped me, I thought came from Australia and he actually stated he was from North Carolina. Interesting. He sounded like that stork off Vlasic pickles. :D No, but all in all he was courteous and the other guy, on the shift, was also quick as well. He liked to stress that he had "10 years of experience at this place" and surely he could change a sim card.

Update: 09.24.25 (afternoon) response to business: "sorry for the wait" doesn't even begin to cover…read morethe issues I laid out. My review wasn't about time alone it was about the careless way the situation was handled, the lack of real help, and the condescending attitudes I experienced. To brush all that off with a one-liner apology only proves my point. I wouldn't walk back into this building if it was the only door left open during a war Funny enough, I just called the store to ask who the store manager was turns out it's Chris. The same Chris who, during my visit, noticed how long I'd been there and even mentioned there was a faster transfer method, yet never actually helped me. So to whoever answered the phone, I made sure to pass along a message: Chris can take his condescending response and send it exactly where the moon doesn't shine. A formal complaint with corporate has been filed as of 09.24.25 @ 3:05 pm CST enjoy that call our conversation was great :) Original : 09.24.25 (morning) I debated whether to even write this review, but after thinking back on my experience, it definitely deserves one. On Monday, September 22 around 10:45 AM, I went in for a warranty exchange. At first, things seemed fine the gentleman who greeted me was polite and called a manager to bring out the replacement phone. Right away, I noticed two issues: the phone wasn't the color listed on the box, and there were scratches on the lenses. I brushed it off since it was an exchange. The real problems started with the setup. The replacement phone arrived with less than 20% battery, yet no one bothered to plug it in, even though Apple updates require enough charge. I sat waiting while the phone died, and had to flag someone down just to get help. Once it was charging, the update still wouldn't start. Instead of troubleshooting, the tall associate just kept saying "give it a second" without doing anything. I ended up fixing that myself by restarting the device. Next came the transfer. iCloud wouldn't progress for nearly 10 minutes, and again I was told to "just wait." Only after I insisted did the same associate force a shutdown, which temporarily worked. At one point, another employee named Chris noticed how long I'd been there (now approaching two hours) and even mentioned there was a faster transfer method they could've used but it was never attempted. Instead, I was pushed toward a phone-to-phone transfer that could take nearly two more hours, even though I made it clear I had a meeting coming up. What frustrated me most wasn't just the wasted time but the dismissive attitudes. The tall associate kept offering empty suggestions instead of actual help, and the woman I dealt with carried herself with a superior, condescending tone that I did not appreciate. Honestly, from the moment I walked in, I noticed weird looks and a general lack of welcoming energy, which made me feel my presence was a problem. In the end, I canceled the entire exchange, got my money back, and waited until I returned to Florida to do the exchange properly and with no issue. That says a lot. I'll be contacting T-Mobile corporate and customer service because the way this was handled was careless, unhelpful, and disrespectful. Customers shouldn't have to troubleshoot their own warranty exchanges while staff stand around offering excuses, condescension, and attitudes.

I have been doing business here for many years. The guy behind the counter, Sonny, goes above and…read morebeyond to explain stuff. You could walk in to this store and this guy will school you on what best fits you. And he doesn't try to upsell everything he wants the best for the customer. The store is nice and clean. It's the best cell phone shop in Lexington!

Sonny,was amazing!! He went above an beyond to help Me,after I was in need of a new ph (b/c water…read moredamage to old one)He did the absolute most to get Me back on track!! An very politely and efficient!! MY NEW STORE!!! Thank You,Sonny!!!

I needed help so I went to the store at 1915 Nicholasville Rd, only to find low enthusiasm for ones…read morejob, so I moved onto the store on Richmond Rd and received excellent help from German, who set up my new phone for me. He was very helpful and patient, as I know nothing about phones. He didn't try to sell me anything and there was no charge for the service. Don't waste your time and gas going to see a bunch of sleepers at 1915 Nicholasville Rd.

So, T-Mobile acquired Sprint. With this merger, Sprint customers were asked to convert phone…read moreservice to T-Mobile. Initially, I was going to do this online, but opted to do it in-person because there was a $10 delivery charge for the SIM card. This location used to be Sprint branded, but is now totally transformed to T-Mobile. The process of installing the SIM card seemed easy enough with the customer service representative offering upgrades, new services and products during the process. I am happy with my phones new multitasking abilities because that was not a service I'd experienced with Sprint. Hoping for a pleasant experience with T-Mobile as a service provider.

Was having issues trying to an Amazon return. Huge shout out to Zach. Zach figured out the problem…read moreand got the system to work correctly so I could do my return. Definitely appreciate this employee going above and beyond to make my return happen.

Worst experience ever! Manager was incompetent with a horrible attitude when I asked her to enlarge…read morea document and her employee kept making mistakes. I went to Minuteman Press where the person actually listened to my request, treated me with respect, and I was in and out in 5 mins with 0 mistakes. Never going back there again. Such a joke.

I admittedly know zip about designing and formatting and was so grateful for all the help I got at…read moreFedEx! I had gotten a template from Etsy for my seating chart and wedding program, and the people here were able to help me tremendously and helped me format the sizes so I would be able to save some money as well. I will be back the next time I need anything special printed!

Clean, service decently fast depending on project you are needing. Ship stuff. Fun ppl work there…read more Lady who managed it is great! She's been doing it for years and represents her company and stands by it. Visited it while in town and it's still great.

Let me start out by saying that Dan's Discount Jewelry is a jewelry store and a pawn shop. They…read morehave anything and everything here at any given time. With that in mind, proceed reading. The staff here is very helpful and friendly. They always greet you with a smile and ask if you need any help or are just looking. The place can a bit cluttered at times and a bit junky looking, but its a pawn shop/jewelry store so keep that in mind. During the summer you will see bikes, mowers, and lots of motorized vehicles lining the parking lot to bring in customers. It is a really good idea if you ask me. You can find any and everything of value here at any given time, so you will need to stop by often. I go here often to kill time. This specific place also helped me find the person that stole items from me with help from the Police. The whole ordeal was very impressive. Their records are on point and pretty darn good in my opinion.

When I went in they helped me with everything I needed was very nice so I give him five stars us…read morewonderful workers in there right now

Good job with everything. I would recommend them and they…read moreare very helpful. I dont know what else to say

The service inside the store was fine nothing wrong at all, The girl was nice. BUT MY GOODNESS THE…read morePHONE SERVICE!!!! Trash trash trash! Tried charging me 60$ for unlimited when I can hardly get a signal. My phone says no service more than I have service! Wtf am I paying for. Horrible value! You get what you pay for. Shell out the extra 30$ a month and go to AT&T. Save yourself the headache.

There was an event going on at the mall which meant there was a DJ inside the coach store. The…read morestore is not nearly big enough for a DJ to be inside and blasting music. The entire time I was either yelling at a sales associate or my husband just to be heard. It was honestly an awful shopping experience. I would have stayed to pick up a wallet or something else, but since there was loud music I decided to get the item I had on hold and high tail it out of there. Although I'm satisfied with my item I will likely only purchase online going forward. I do not want to damage my hearing while trying to shop.

My husband originally got the wrong color purse for my Christmas present so we went by the coach…read morestore the next day to make an exchange. The color I wanted was actually sold out but we were able to find a compromise and the associate was very helpful. I forgot to get his name, but I really appreciated him! I was a little disappointed initially, but I'm really happy with my purse! Thank you guys for all of your help, I will be back!