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    AT&T Store

    2.1 (13 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    5 years ago

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    10 years ago

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    8 years ago

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    10 years ago

    Awful service. Checked in at little before seven and was waiting till the store closed to get a sim card replaced.

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    10 years ago

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    AT&T Store

    AT&T Store

    2.4(13 reviews)
    2.1 mi
    $$$

    I'm not sure where all these negative reviews are coming from. My experience (upgrading an iPhone)…read moreat this store was more than satisfactory. The employee who helped me, Lee, was knowledgeable, friendly, and professional. I would highly recommend this business based on my experience today. Ask for Lee if you want the best service possible!

    I went to this location to upgrade my phone. I told them my camera was broken and I needed a new…read morephone. The employee ensured me that I would get full value for my iPhone 14 even though the camera was cracked. I received an iPhone 17 and kept my old phone for a couple days (you have 30 days to return it to the store) to make sure I got everything transferred over correctly. I took the old phone back within a week or two and a new employee was helping me. He told me that I was only going to get half credit value for my phone since the camera was broken, even though the other employee (who was right next to us) had told me it didn't matter that my camera was broken. Thankfully this employee had a way for me to get my camera fixed free of charge, and allowed me to trade in my old phone for the price I was told before. He is the only reason I'm giving 2 stars instead of one. Once I traded everything in, I thought everything was good. I got my new bill for my new phone, and the first month was extremely expensive, like more than double what I was paying previously, when I was told it was going to be relatively the same. I knew that there were activation fees for the first month so I let it slide. The second month it was still ridiculously expensive, a little less than the first month but still way more than what I was quoted. I called ATT to figure out why my bill was so high, and they said the Richmond road employees had ADDED the top tier insurance plan and the ATT next up anytime to my bill without my consent. This added almost $40 a month to my bill, and I'm only paying for one line. I asked the customer service associate if that was something that they just automatically put on new phones, and they said no and that I would've had to specifically ask for that to put be put on my bill when I upgraded my phone. I told her to remove that immediately because I had never asked for that nor did I consent to either of those being added to my bill. Basically they have no idea what they're doing (except the one nice guy who was actually helpful) and will add things to your bill without your consent!!!!!

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    AT&T Store - mobilephones - Updated May 2026

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