Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.

Okay pricing. But wouldn't say the owner is kind, maybe he was having bad day. Happens to the best…read moreof us.

Today 2/13/24 walk-in prior to texting price quote on i13 Pro Max LCD. Stating oem lcd, but I was…read morenot told error message will appear on my device after lcd replacement. Customer services is horrible negative attitude by the employee that open up the shop. Wow I'm just shocked by the service and response and words that were used. I drove an hour away what a waste of my time. I wouldn't recommend this location.

My screen had a crack in it, and I couldn't tell if it was my screen or the cover. I was passing by…read moreand saw the store so stopped in. Saleh was working and he helped me out greatly! He assured me if it was the screen protector or the screen, either way he could help me out. He replaced my screen protector and since my case had just broken as well, he hooked me up with a new case. They have phones, cases, screen covers, and more available for sale. Store is clean and organized. Saleh was super helpful and so friendly. Overall a great experience! I will return and spread the word! If you anything device related, shop small and check them out!!

Came here got a new phone for my girlfriend. Up front about cost, no hidden charges, transferred…read moreeverything from her old phone to new phone, answered any questions I had. Great store to work with, would recommend to anybody Justin Stevenson helped us. Great guy

I went in looking to buy the new Galaxy Fold 4, they offered a discount lower than online (but not…read moreby much) what chapped me is when I was trying to see if they would sweeten the deal with some accessories (headphones, earbuds, or case, something) I was interupped by a different salesperson. When I protested that interruption, I was told I had an attitude and they didn't want to work with me. Being ganged up on by multiple salespeople and protesting about it doesn't seem like an attitude to me but I won't go back.

Diagnosed a computer problem and fixed it. But they belong to a subscription service and you will…read morebe billed once a month, any repairs made or not. Just be careful to discuss terms if you use them because I was completely unaware of the one fix pulling me into a subscription.

I opted to get a new battery instead of a replacement phone when my phone would not charge…read more Asurion gave me either option. That was the ONLY issue I was having. I took it to ubreakiFix in Lexington, KY. They were not professional, and just like the other reviews I have read it took twice as long. Also, after I finally got the phone back, it would not answer incoming calls without using speaker. But the worst part is, several of my accounts were hacked! I had to contact the ones that were hacked, and had to change the passcode on all the others...stay away from this place

I'm not sure where all these negative reviews are coming from. My experience (upgrading an iPhone)…read moreat this store was more than satisfactory. The employee who helped me, Lee, was knowledgeable, friendly, and professional. I would highly recommend this business based on my experience today. Ask for Lee if you want the best service possible!

I went to this location to upgrade my phone. I told them my camera was broken and I needed a new…read morephone. The employee ensured me that I would get full value for my iPhone 14 even though the camera was cracked. I received an iPhone 17 and kept my old phone for a couple days (you have 30 days to return it to the store) to make sure I got everything transferred over correctly. I took the old phone back within a week or two and a new employee was helping me. He told me that I was only going to get half credit value for my phone since the camera was broken, even though the other employee (who was right next to us) had told me it didn't matter that my camera was broken. Thankfully this employee had a way for me to get my camera fixed free of charge, and allowed me to trade in my old phone for the price I was told before. He is the only reason I'm giving 2 stars instead of one. Once I traded everything in, I thought everything was good. I got my new bill for my new phone, and the first month was extremely expensive, like more than double what I was paying previously, when I was told it was going to be relatively the same. I knew that there were activation fees for the first month so I let it slide. The second month it was still ridiculously expensive, a little less than the first month but still way more than what I was quoted. I called ATT to figure out why my bill was so high, and they said the Richmond road employees had ADDED the top tier insurance plan and the ATT next up anytime to my bill without my consent. This added almost $40 a month to my bill, and I'm only paying for one line. I asked the customer service associate if that was something that they just automatically put on new phones, and they said no and that I would've had to specifically ask for that to put be put on my bill when I upgraded my phone. I told her to remove that immediately because I had never asked for that nor did I consent to either of those being added to my bill. Basically they have no idea what they're doing (except the one nice guy who was actually helpful) and will add things to your bill without your consent!!!!!

Zack "The senior ATT rep " was a total jerk to me on Monday 12-20-2025 about 1:45PM and very…read morepassive aggressive. I raised my voice when I realized what a lying jerk he was. An upgrade phone was sold on the wrong plan to me 10 days ago. My bill was outrageous. Ronnie a very polite ATT rep on Sat. 27th said they could help me out on Monday 29th day when corporate ATT open again. Zack was bothered by me I COULD SEE HIS facial expressions when I walked up to the desk. Zack could not get into account when I've been in twice before to the same store and they found my account. Blamed it all on Jordan who sold the phone for wrong monthly price and put me on wrong plan messing up my bill. This is a terrible run store and Zack should be fired. He refused to give me name of manager or owner of store. His passive aggressive behavior towards me , triggered a reaction. This store has horrible customer service. They jerked me around like a car dealership.

This is your typical run of the mill ATT authorized retailer. Fairly decent customer service with…read moreluck luster deals. Bright lighting and a nice new store. I would definitely suggest checking online for cases before purchasing one here because it's likely to be way cheaper online. Otherwise, it's nice to finally have ATT in London! Even though at times I thought I was the only ATT customer here!!! Hah

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

Needed a broken screen replaced. It took only two hours!…read moreRefurb King is the best! Handy location and great customer service!