Original review: You…read morecan't trust them. They sell you a deal, misrepresent the terms of the deal, and then later deny that those terms were ever possible. They are also rude. My experience with Verizon hasn't always been this disconcerting, but I have now had multiple poor experiences with different employees at this location. Some transactions have been good, and some so-so, and some just super suck. Record the details of your transaction and keep that record. Maybe then they won't be so glib and misleading. Addendum to my review (11/1/19): Shortly after I submitted my review, I was contacted by a regional manager for GoWireless named Mallory. Mallory was very understanding and helpful in trying to address my concerns. She offered to assist me one-on-one at the local location, and did so, even though it was out of her way. If not for Mallory, I would likely no longer be a Verizon customer. Thank you Mallory. The level of service outside of Mallory is inconsistent at best. However, with new leadership and Mallory's professionalism and attention to customer service, hopefully this location will turn around, and her level of intervention will no longer be necessary. I'll give them another chance.

We switched to Verizon in August and honestly regret the decision. It has been one issue after…read moreanother, with misinformation, broken promises, and hours upon hours wasted trying to fix problems Verizon created. Our phones were delayed, one of the phones/package we ordered was incorrect, and we were told by Manager Gary that even though the mistake was Verizon's, we still had to pay the additional monthly charge. We then spent FOUR HOURS with Gary trying to activate our phones, only to discover they had not been properly transferred from our previous carrier. As a result, our entire family--including our daughter away at college--was without phone service for two days over a weekend. We were promised a $200 credit for the inconvenience. We followed Verizon's instructions, brought the bill into the store, and spent hours again trying to get the credit applied. Gary told us he would follow up and specifically told us not to pay the bill until he resolved it. He never followed up. Instead, we started receiving late notices. We then called Verizon customer service on 9/18/26. That call is recorded. The representative acknowledged the situation, apologized, told us the $200 adjustment would be made, and instructed us to wait 48 hours and that the late charge would be removed. None of that happened. Instead, Verizon shut off our phones. We then had to pay $120 just to have our service restored. We were told Verizon would investigate the recorded 9/18 call and get back to us within 72 hours. Again--nothing. My husband eventually went to the main Verizon store in Bensalem and spent another two hours trying to get someone to take responsibility. The store representative was even hung up on twice by a supervisor while trying to get assistance. We also found out that Gary NEVER applied our trade in phones so he essentially stole them and now we 489, not 289. We have recorded calls, text messages, and documentation supporting what we were told and the promises that were made. At what point does someone at Verizon actually take ownership? This isn't just about the money. It's about hours of our time, being given conflicting information, having promises repeatedly broken, and ultimately having our phones disconnected because Verizon failed to correct its own mistake. We switched to Verizon expecting better service. Instead, this has been one of the worst customer-service experiences we've ever had. Do yourself a favor and do your research before switching to Verizon. I wish we had

My Daughter & I went to this store last Friday for new phones Maurice was fabulous!!!! My phone…read morewasnt easy as I was very old not updated but Maurice was able to transfer everything to new phone

Absolutely terrible AT&T store. The manager Rebeka Deal is a huge joke. My parents came here…read morebecause my mom got a new phone and my dad was getting her old one - standard/normal request/situation. Well - you would think. Rebekah messed up everything. She inserted all of the wrong SIM cards in the phones. I wasn't even with my parents, but because I am on the family plan and she had no clue what she was doing, my phone SHUT OFF. WILD. I had to go to another AT&T store the next day to get it turned back on. The guy there said whoever my parents dealt with the night before totally screwed up everything on our plan. To boot - Rebekah was unapologetic. Everyone we spoke to said she was clueless and had no idea how to do her job...great strategy to make her store manager. Don't go here. Period. You'll regret it.

They are much cheaper than the Apple store and the turnaround time is pretty good…read more For older model phones this is a great option however, I would not recommend using the third-party vendors for the new iPhone X or above. The problem tends to be the functionality is not as good as original.

From the owner: @609-Fix-It we diagnose, repair, & refurbish new & used phones (Android & IPhone). Affordable…read moreprices & Quality repairs.

I definitely recommend Ankit! I brought my PS5 to him after the HDMI port broke, and he had it…read morerepaired quickly and working perfectly again. His pricing was very reasonable, and his customer service was great from start to finish. The repair was actually done a while ago (earlier this year) and I completely forgot to leave a review, but I wanted to make sure I came back and gave him the credit he deserves. If you need a console repaired, Ankit is definitely someone I would recommend. Great service, fair price, and quality work!

I had my Samsung S24+ screen repaired. Since it was a new version Ankit orded the part and it…read morearrived the next day. He said stop by after 12:30, so I did. He immediately worked on the screen repair, and it was done in less than 15 minutes. What awesome service! I would recommend using Buy Sell Repairs for any services they provide. Ankit is super friendly and knowledgeable. THANK YOU!

Apple had a glitch, still do! Went to the store on Sunday and there was a sign on the door, no…read moreexcuse for why they weren't there . Waited an hour outside and still no one came. Not happy

BEWARE...this store is nothing less than scammers! They will lie about promotions and when caught…read morewill say they will fix the issue yet never do! They will not return calls, text messages and have made other customers so angry that they have had to call the police!

Stopped in for equipment pickup. Not the most friendly or welcoming team. Pretty far cry from the…read moreVerizon service I get over the phone. Maybe just a bad day.

We received superb service here. Paolo H. was professional, knowledgeable, engaging and very…read moreunderstanding when we had questions about the process of upgrading an old phone. We left the store with a shiny new phone that was completely loaded with all of our data and apps, had a liquid screen saver applied flawlessly, and was up-and-running right away!! Couldn't have gone any smoother. Highly recommend.

I had to switch over multiple phones and deal with a problem with my mother's service. All of…read morethis, while dealing with a cranky two year old. The employees here were amazing, and treated my kid like their own. Great store.

Associate referred me to another store because he didn't want to do any work…read more .......::