Stopped in for equipment pickup. Not the most friendly or welcoming team. Pretty far cry from the Verizon service I get over the phone. Maybe just a bad day. read more

We received superb service here. Paolo H. was professional, knowledgeable, engaging and very understanding when we had questions about the process of upgrading an old phone. We left the store with a shiny new phone that was completely loaded with all of our data and apps, had a liquid screen saver applied flawlessly, and was up-and-running right away!! Couldn't have gone any smoother. Highly recommend. read more

Verizon responds to negative reviews with links and phone numbers to waste your time. They said that they will get back to me each time but don't. When they did before they promised things that they never fulfilled. Truly dishonest business operations. This explains the huge turnover of the poor people that work in the local stores as they are forced to lie and not give the authority to help people. If you waste enough time on principle after being lied to you will end up at their outsourced call center in India, where they will negotiate down the trade in discount of $700 I was promised for 18 months repeatedly, to less than half and paid back in $19 credits on my invoices for the next 3 years. Truly the lowest of low... Verizon has truly fallen far. Time to move to AT&. This after my business has been Verizon customer for over 25 years... read more

Great experience today! My salesperson, Paola Herrera, was so helpful! I will be coming back to this location! Everyone was very nice.

My father stopped in and wanted to upgrade his phone. He spoke with a sales person who informed him his phone upgrade would add $22 to his monthly bill. He wanted to wait for me to get the phone as it would be his first smart phone. We went back the following day and spoke with James who again quoted $22 for the upgraded phone each month. When they sat down to start the process James then changed the price to $28 per month and after speaking with his manager it changed to $31 per month. James also noticeably shook the entire time and couldn't explain why the price was changing. We left the store without a new phone. We called Verizon wireless customer service and upgraded the phone for $22 which was what we should have done all along! This store and the staff are useless. Why go to the store when you can get what you want at the original cost by Just calling 611 and waiting for shipment. Don't bother unless you like throwing more money at additional fees they can't explain while they shake. read more

The employees lie to make a sale. They tried to convince me that they could "give me a deal" on an iPhone X for "just $8 per month for just 24 months." I argued that this could not be - I know the phone costs far more than that! So the guy essentially told me I was stupid and couldn't do the math. I asked to go over my monthly bill. He didn't want to show it to me. I found out why: The iPhone would cost $43 per month, just as I expected. He was just fudging numbers. Completely dishonest. read more

This place is the Worst verizon store I've ever went, I don't know the guys name buy if I did I would defiantly put it on here because the guy a complete liar. I went to return a phone there and the guy gave me nothing but problems and lies, since I bought the phone from him and wanted to return it he didn't want to help me because he would have lossed his commission and that's all he cared about, if you want to get a phone DON'T GO TO THIS STORE, they have no idea what customer service is, and they only care about is there commison, be aware of a guy with a pony tail and beard that guy is the biggest lair I've ever met in retail. read more