In today's world of AI bots and off-shore call centers, finding a human to cut through the red tape is rare. Finding any person who actually cares is virtually impossible. Thankfully, Mamta, owner of this UPS location, proved such people still exist! Yesterday she spent hours on the phone with corporate UPS arguing on my behalf to correct a transposed address on a highly insured, highly valuable package - something corporate UPS said could not be done. She really went to bat for me and successfully rectified the problem allowing me to locate and intercept the package at the UPS distribution center. THANK YOU Mamta for exceptional customer care and service that went far above and beyond the call of duty. I am privileged to have found you, and your help! read more

This place has unfriendly and minimally helpful staff. Their hours of operation are not customer-friendly. On Saturdays, they don't open till 9:30 am. On workdays, they don't open until 8:30. Very inconvenient for white-collar people with jobs or early risers who want to use it before work or other commitments. read more

Brought in an Amazon return. The return kiosk wasn't working. The owner (Mamta Patel) is never friendly but today was the last straw! Return was in a shipping box. I used these boxes for the last 20 years for shipping. First she refused the box. She stated return must be in a box. I replied it is a box. She stated it must be sealed. I said the label will seal it shut. The post office always accepts this box with label sealing it shut. Just give me the label and I'll seal it shut. Her response was: No, I will do it just this one time. Her tone and inflection was angry, defensive and demeaning. She knew she was in the wrong. It's always a hassle when we use her store. NEVER AGAIN!!!!!! read more

Literally the worst business I've ever visited. Aside from the fact the staff is unhelpful, this store charges for everything. I brought a return item to ship, with the shipping label. They don't have sleeves to attach and charge $3.00 to tape it on the box for you. Ridiculous. Never coming back here. I've tried far too many times to give this store another chance and each time I regret it. I'd give this store negative stars if I could. read more

TODAY is December 16. Fairly predictable that it will be a busy shipping day. UPS has exactly one customer service person working. He is doing the best he can but the line is literally out the door. Service couldn't be worse. I literally skipped USPS because I thought UPS would be better. LOL Ps took me 40 minutes from arriving to leaving. During that time, at least 8 people walked up, looked at the line and left. read more

Friendly fast very helpful service - highly recommend Even though many people are often here the staff are patient and kind explaining things and maintaining high standard or professionalism read more

Want to call out the outstanding service given by staff on Saturday Feb 21st. We were struggling with lot of returns and the staff patiently helped us to handle the process and guided us with lot of patience. They waited beyond closing hours to help us out. Outstanding customer care worth a mention! read more

Stay away from This UPS... you have other options.. the UPS in Princeton or the Good old US Postal Service. They consistently quote the most expensive shipping quote .. even after asking for ground... they are reluctant always to ship The ground option. I always feel Ripped off in this location read more

Amazing store, with super friendly staff and excellent customer service. They always go above and beyond to make the process quick, smooth, and stress-free! read more

Crazy rude staff. One of the employees was tied up and told me they can pack and ship for me so i headed to the counter and waited while the other employee cut plastic? Anyway she ignored me and when a customer behind me came in she looked right past me and told the customer that just arrived she could help them. Weird and off putting behavior to exhibit when FedEx is just as accessible. read more

Been there a bunch of times. Consistent rude service! Don't think they get it. Will not go to Pennington location again.

Location is very convenient for me and in shopping center where I can grocery shop, go to the cleaners, liquor store, etc. The people there have always been cordial and helpful. read more

Hands down the very best customer service I have ever experienced---anywhere. I came in with a highly unusual request: shipping a live plant cross-country. The plant, a gardenia, was cherished by my mother, who had passed away, and I was selling the house and couldn't bear to leave the plant behind, donate or toss. Store staff were thoughtful, positive and determined to figure out how best to ship the plant to keep it alive and in one piece. The team spent over two hours meticulously wrapping, padding and building a custom fit box to suit the dimensions of the gardenia and ensure that no damage was incurred during overnight shipping. I can't say enough good things about the remarkable customer care I received. Truly speaks to the power of creative problem solving, attention to detail and exceptional service to take a transaction from ordinary to extraordinary and keep a customer for life. Thank you! read more

Increasingly terrible service with more and more mind bogglingly ridiculous employees. Unhelpful, incompetent, unfriendly to the point of abusive. . This is our local store, but we won't go back. read more

Needed to get a document notarized. Staff very helpful and friendly. Store is easy to find and located next to Starbucks. I will use this location again. read more

Marta The owner of the store is the nicest person. She has a line of Amazon Returns everyday and she always has a smile on her face and is so helpful Thank you read more

I love that I can make Amazon returns and ship things close to home instead of traveling all the way up Rt 1. I do find they can be very busy at times but they seem to try and move customers along as quick as possible. I have also found it helpful to screen shot my Amazon return codes beforehand, since cell service inside the store can be spotty. read more

I have used this location often for Amazon and other returns. I've never been very impressed, but it was a UPS store. It serves a purpose, and I just kind of expect long lines and meh customer service. But today's experience really turned me off the place. I went in to return an Amazon package. It needed a box, which I had. But when I reached the counter, I was informed it needed to be sealed. Now, I can see tape behind the counter, but the employee said I would need to go home and get tape. I did not react well. I bought a roll, finished my return, picked up an unrelated print order and told her I would never use the place again. I needed 1 foot of tape, and ended up having to buy a $5 roll or drive 15 min round trip. That is ridiculously customer service. I will use Fedex, USPS, Whole Foods or any other UPS store going forward. read more

Owner is mean and unfriendly. She will not take any boxes unless it is brown. Trying to make everyone buy her boxes. Wouldn't even allow customers to pack a box inside the store. I spoke with UPS 800 number and they said they don't have a rule such as a mandate to send out the package in a brown box. read more

This is the worst location. j have been here on numerous occasions when they are "open" and the store is closed and locked. There's no notice of updates hours - it's just closed. Additionally; the owner is ALWAYS rude and has truly awful customer service skills. literally worth it to go anywhere else. read more

I watched the customer service person try and sell unneeded services to the customers in front of me. Twenty minutes later the line was out the door and my turn. I just needed a letter envelope to complete my UPS shipment. My item I have shipped many time by letter and the person was telling me that it couldn't so she could sell me something else. Exasperated I left and went to another location where I was done in less than five minutes. This location is awful. read more

DO NOT EVER SHIP YOUR VALUABLE PACKAGES FROM THIS LOCATION. THIS IS THE WORST UPS STORE IN THE SYSTEM. The owners are incompetent, they overcharge and will lose your package. They are unhelpful with the claims process and give you the runaround. They don't care about the customer only about the exorbitant fees they charge. They lost my valuable package under insured it on purpose so as to not make the proper claim. Do not ever use this store.The help they employ know next to nothing about the process. If you want to be thoroughly aggravated then deal with this rag tag team. Awful service!! read more

Apparently you can't be on the phone speaking while waiting in line. The terrible customer service continues.

I had a large, possibly fragile, valuable package to ship. The woman who handled it for me was friendly and extremely helpful.

Each time I visit the store is a great experience. The staff is always friendly and helpful. From getting documents notarized to purchasing office supplies or shipping out gifts for Christmas, the store has been my go to for several years read more

I went to retrieve a UPS shipment that was marked delivered to this store. I went to the store 2X and called 3X. They lost the package and now are putting the responsibility on me to file the claim. They have a holier than now attitude and will never go back based on their attitude of not taking any responsibility. read more

Worst customer service ever. The woman in charge has a terrible attitude. She does not have a clue about dealing with the public. Hard to understand her English. read more

They have horrible store policies that are not customer friendly. The majority of staff are nice to work with & understand the frustration of the customers however the owner(s) & one of the managers are extremely rude each time we have encountered them. read more

I've been shipping items from this location for years and haven't had any issues.

Please read my review and I am not the only one who had such a negative experience if you look at the reviews in general most of them (probably all the customer ones)are very similar PLEASE NOTE: *** I want to preface this by pointing out that if you read my many reviews on Yelp! I do not write negative reviews and go out of my way to support businesses that are working hard to take care of the public*** I am responding here to the stores response which I thought was somewhat arrogant to begin with by starting out saying that I have to be in the RIGHT FRAME OF MIND to receive good customer service ....I've never heard such a thing!!!! Just went to prove exactly what I was saying in my original review!!!! The people that I was talking to in line as they were leaving agreed with me that she seemed highly frustrated and able to handle dealing with the general public and not familiar with what UPS as the parent company looks for in its franchisees .....YOU MY FRIEND were supposed to be guiding UPS customers on the best way to ship.... again I reiterate this woman was extremely rude arrogant unfriendly and unprofessional.... and I am not alone in this..... please read all the reviews ....the fact that she's been doing this for 14 years and is still behaving like this only tells me it's time for her to move on somewhere where she doesn't deal with the public ..... on the other hand the UPS store on Nassau Street in Princeton which is a young couple with a baby can juggle a baby, a long line out the door, a million questions, the phone ringing and still be very upbeat.... very helpful very calm AND they get the line processed out of their store quickly I'm going to that store many many times when I work nearby and had a wonderful experience every time so I can't urge people enough to either head for Staples over the UPS store and either Hamilton or the Post Office.... My original review... Well here is another review that agrees with most of the reviews already here.... these people in this store are so nasty you need to run the other way!!!! I wish could give the store at Hopewell Crossing on Denow Road no stars.... I was astonished to watch this woman who didn't seem to know what she was doing but obviously probably was the owner treat every customer in front of me as though they were enemies ....she was rude ....she didn't seem to know what she was doing and more than that she had zero interest in answering questions or helping .... I have dealt with the Nassau Street store in Princeton for many years and I think they're wonderful polite and helpful and they never are overwhelmed by the crowds.... this store seems unwilling to spend the money to have help and actually told me that if my package that was being overnighted wasn't there by the promised time in the morning it wasn't her problem and I would have to deal with UPS because she was not UPS !!! She also told me that she didn't know whether the address I got from the Pennsylvania department of transportation was correct for UPS or if it should be written differently and when I questioned that she totally lost her temper and said that she wasn't going to send my package because she didn't like the way I was unhappy with what she was doing ....what I was unhappy about was the fact she didn't seem to know what she was doing and that she was rude and angry about it ....she obviously hates being there and lets everyone know it....and even more shocking were her customer conversations on the phone which we overheard twice and were incredibly nasty .... I couldn't believe that someone in business would speak to anyone the way she did on the phone ....I really think she has something wrong with her. I was there for 20 minutes and there were two telephone conversations and six people in line and I did not see her smile once and one woman that she made go out to the car to get money from her coin box was practically in tears I have never or at least it's been a very long time since I've seen anyone so incompetent so rude so angry who is trying to run a business ....I can't wait to see them close doors UPS should be looking at them very closely because from now on FedEx and the post office are for me if I can't get to Princeton or a Staples With all the bad reviews this store has I would think that UPS franchise division would be looking at them and thinking very closely about replacing this location because they are doing UPS no favors read more

I use this UPS store all the time and Mamta & Nick are always SO HELPFUL. I usually have many questions and they are patient and answer them all. I definitely recommend this UPS store for all of your shipping needs. read more

Price gouging, pure and simple. Needed to print a shipping label for a return that needed to be shipped out. 1 page of paper cost nearly $5.00 due to "computer time" which consisted of the staff member checking email and printing a document - maybe 30 seconds of effort. Staples, CVS, etc. by comparison charge about 20 cents. Since there's no other stores within a 10-15 minute drive, they can get away with charging these outlandish prices but I'm very disappointed and will avoid returning if at all possible. UPS corporate would do well to step in. read more

I would definitely recommend this UPS store! They are always busy and try very hard to take care of customers in a polite and timely manner! I have used them for many different services and appreciate the service! read more

Friendly and efficient service here! Mamta and her team are always knowledgeable and helpful, even with complicated orders. I am here at least once a week and always appreciate the help and courtesy I am shown. read more

I just moved to Pennington, NJ and had to go to the UPS store to return a lot of old cable boxes and Amazon returns. I was attended to by Manta (apologies if I have misspelled her name). She was extremely helpful, knowledgeable and friendly. Most stores I have gone to where a customer has multiple items or a line is forming, the employees seem to get frustrated. Not here, the assistance was wonderful and extremely pleasant. I will 100% frequent this location! read more

If you're disabled or unable to manage your package by yourself find another store. They wouldn't even help me as I struggled through the door with my bulky package. read more

I always have a good experience with the owner. Shes friendly and knowledgeable and goes above and beyond what's required of her.

I always use this UPS store. The employees are very pleasant and efficient. Even when they're busy the line goes fast. They offer supplies that come in handy too! read more

These guys have been great. Dropping off and shipping packages has been a cinch. I understand how busy they can get ( it's an incredibly convenient location) and try to go during off hours. The staff has always been helpful, professional and friendly. I would absolutely recommend the store to anyone needing to ship something. They also have some business essentials available in a pinch. read more

The woman in the store upsells everything. My package required a signature so she said I should ship next day air so someone wouldn't have to wait around all day to sign for the package. So I did. The package did not arrive until the evening hours. When I called UPS to get a refund, they told me that since Covid there are no guaranteed delivery times and she should not have told me there would be one. read more