This UPS store is in a small shopping center, close to the Stop & Shop on Denow Road. Every time I have had to ship something from this store, I always arrived late and the staff was always very kind and patent to me. I have been shipping packages for the last 40 years, so I have visited MANY UPS stores and I know from experience that some of them are not very good. This UPS store has always been top notch and I have never had a problem. I don't understand the low star ratings from others. The only thing I can think is that they arrived late when there was a long line. But, my experience has always been that if you arrive at a decent time, you will get in and out very quickly. **(It takes time to ship packages ....the process can not be rushed. ) I stopped using USPS many years ago! They are very slow and inefficient. The UPS stores are the way to go with regard to sending valuable paperwork and packages that require prompt delivery and return receipt. I would HIGHLY recommend THIS UPS store for anybody. The owners take pride in their business and they will work hard to make you happy and get your package delivered in time! read more

Excellent customer service. Fast in and out and so convenient for Amazon returns!

I have been using the store for a number of years and I must say whatever problem I have they always help me, so I want to thank the employees there, you do a great job, thank you. I'm so happy we have this store and these kind of people helping us. read more

Great service! The lady at the front desk was extremely helpful when it came to repackaging and shipping some of my returns.

Just dropped off a package for an amazon return. Very friendly and quick. Woman at the counter was quite funny and engaging, so I thought a positive review was in order. read more

Terrible UPS store. The middle-aged Indian woman (who is also the owner) took my passport pictures. I should have questioned why she was standing so close to me, well, I mailed off the pictures and my passport application, and the pictures were not the correct size. So much for knowing how to take passport pictures. I received a letter from the passport agency, saying they could not process my passport application, as the pictures were not taken properly. Groan. My passport was delayed, while I went somewhere else to get my GOOD pictures taken. I took my receipt back into her store, and told her I wanted my money back, as the pictures were not correct. She asked me for the pictures back. I said, "The US Passport Agency doesn't mail back the pictures, they aren't my relatives". She said, "Without the pictures back, I cannot issue your money back". Great, what a sham. Sounds like she knew exactly what she originally planned. To charge me twice for a service that should have been done correctly the first time. Did she really think I would want her to try again (on my dime). This went back and forth, I was not backing down with her. Another guy was behind me in line, and she dismissed me with her hand, and the guy said perfectly, "No, you need to give this woman her money back". (Thank you whoever you were). She kept saying she would not. So the guy left, but not before saying, "You run a very bad business". At least I saved one person from using this business. I've never returned. read more

Went on a Monday in the early afternoon to handle an Amazon.com return. In midtown Manhattan, I was charged $1 to print a return label after having emailed it to the store's email address--at different locations over time. $1. At the Pennington shop, I was charged $3.99 for "computer access" (he got the email, opened it, and hit Print) and $0.25 to print one page. After tax, it was $4.52. I appreciate that UPS is a business and needs to turn a profit, but c'mon, guys. $4.52 to hit Print and use one sheet of paper--when NYC UPS Stores charged $1 for it? Either the franchise owners here have their pricing way out of whack or the clerk at UPS just made $4.52. It's not the price, it's the principle. read more

BEST UPS store. Why? I have been shipping packages to my daughter who is at college in South Carolina for the past 4 years. They arrive on-time or earlier. I get confirmation emails once the package is delivered. Easy and convenient! The staff is always polite and professional. Shipped my first package to Rhode Island and it arrived early. A+++ read more

I am very upset with the customer service, went to drop off my amazon return and the representative told me she cannot accept it as the product is not in the box. I told her it came like this and we took off the label. She started doubting me by saying where is the label, I don't see any sticky tape or anything, it cannot come like this. I felt like she is telling my that I am lying in front of the other customers. she could have told me politely that this package needs to be in another box, not telling me that she can't believe what I am saying because she can't see any tape or labels and asking me where was the label placed on the box. Very upsetting experience. I took my package to another ups location was able to mail it with no issues. My problem is not with the company's policy, but it is with rude and unprofessional customer service!! read more

Worst experience EVER,, I shipped a package 2nd day air and it was never delivered to the receiver. It was a n expensive camera and I insured it with UPS store. It has now been over a month and the store will not give me direct answers, refuses to give me copies of the paper work detailing the timeline of correcting the issue and constantly makes me feel like they are doing me a favor to process the claim. It seems when you ship a package through a UPS store you give up all your rights with dealing with UPS. And when you ask Mamta Patel, the owner for contact information she will not give you any. And the store has nothing posted for claims. Absolutely horrible customer service and totally unfair business practices. Be very careful shipping something expensive though this store. read more

I am not by nature very patient. However I waited the 15 minutes required for the man in front of me to complete his transaction. Turns out It was wasted time for me. First time I have had a UPS store refuse to ship using a UPS corporate account number. First and last time here for me. read more

never going back. had to ship a box, didn't have any packing tape. the guy behind the counter told me i had to buy some- and wouldn't let me use one of the giant packing tape rollers behind the desk, even though i could basically reach it from where i was standing. so, i had to walk over, buy a new tape, and proceed to use 4 strips to seal the box. 4 strips. thanks a lot buddy. last time i go there. i'll make sure to spread the word, too. read more

I had horrible service from Nick. He was rude and did not answer any of the questions I asked and just ignored me. He seemed to just want to go back and use his computer in the backroom and hurried away after my purchase. read more

I must start the review with stating that I have been shipping basically the same type of package, multiple times a month, for over 4 years. This location is more expensive than other nearby locations (New Hope). The worker (appears to be a manager/owner) always questions what I a m shipping and how it is packaged, making the process more difficult than necessary. They always try to up sell the shipping and are working to make more money vs. help the customer. I was told that a shipment would take longer than what I was told at the other UPS store, and I should upgrade to a more expensive and quicker method. I told them about this and she said the other store was misinformed or lying. I walked out, drove to New Hope UPS store. It was cheaper to ship, and they offered the most economical way that would meet my time frame. The package arrived on time just like they (New Hope) told me, which is the time frame that the lady at the Pennington location denied would work. Bottom line, they seem to care more about turning a profit than the best interest of their customers. Must not understand the value of return customers. I refuse to go back and will drive further if necessary to avoid this store. read more

I have been using this store for years and always have a good experience. Today was wonderful though. James came out to my car to bring in a heavy box so I would not have to carry it inside. He was so pleasant and helpful--great experience!! I offered him a tip for his trouble and he said he could not take any gratuities. Yes, shipping is expensive everywhere--just a fact of life. This is run by a family and they have another store in West Windsor (store # 2682) and have been doing this for decades. Keep up the good work!! read more

Good clean store. Good service and fair pricing for the services I am used to. The staff is very knowledgeable. Shipping and packaging with all options clearly laid out. Loved to get drop off receipts for all my drop off packages. The drop of receipt was my savior for a returned package that the store I was sending too claimed they never received. read more