This business ruined one of my favorite black sweaters. I got it back and it had yellow stains on it. And after THREE attempts to hem a pair of JCrew jeans, they are not wearable. I paid twice to have them hemmed properly. So I paid full price for the jeans and then $50 in fees to have them hemmed. After three tries they are trash now. I will never go back. read more

I must give a HUGE shout out to Steve at Custom Cleaners in the Stop and Shop Shopping Center on Denow Rd. They always meet all my cleaning needs and do an excellent job, but this was above and beyond. I had gone in on Friday to pick up my husbands dry cleaning as he is leaving early Monday morning for a week long business trip. Steve, who always greets me by name, said it would be ready after 5:00pm and to come back. Well, the weekend started and all the obligations that come with it were underway. It wasn't until 2:00am Saturday night/Sunday morning that I woke up and had a full on panic attack realizing I never picked up my husbands cleaning. Plus, Custom Cleaners is closed on Sundays. ‍ I needed to get in touch with Steve, so I used every means to do so. I sent messages to him through google, instagram, Facebook, and email. At 7:00am that Sunday morning I got a text from Steve saying he will get me my dry cleaning. Steve went out of his way, on his day off, taking time from family to get me my dry cleaning. He has earned a a loyal customer for life! I highly recommend you use Custom Cleaners for all your cleaning needs! read more

I have been using Custom Cleaners for two years and have had uniformly excellent results. I use them for shirts, jackets and pants, so I cannot comment on other types of items. Everything is nicely done. I have never had a problem. In addition, I discovered that they do excellent alterations at reasonable prices. read more

I have been going to Custom Cleaners for almost a year. I've used pretty much every service they offer - dry cleaning clothes and comforters, alterations, rug cleaning, wedding dress cleaning & preservation - and the work has been amazing every single time. I was particularly impressed by the job they did on my wedding dress. It came out incredibly clean (whiter than when I bought it, hah!) and was neatly packed into the box. They are always reliable, meticulous about their work, provide extremely fast service, and most importantly, have fair prices! The owner is very friendly and you can tell he cares about his customers. I love supporting local businesses and this is definitely one I will continue to go back to. read more

We had a terrible, terrible service experience here. We pass this dry cleaner on the way home and thought it would be really convenient, so we brought a few items of clothing in for a test run. One item belonged to my wife, a white silk blouse with black lace trim. When I went to pick up the dry cleaning, I was given back a blouse that was tan with a dark brown trim -- they had literally burned (heat or chemical) the entire garment crap brown. I spent 20 minutes trying to explain to the owner that the blouse was ruined, but she maintained that it looked exactly like it SHOULD look. (Yes, I literally wasted 20 minutes arguing that brown =/= white.) Eventually I was told to come back to pick up a check that would cover 50% of the cost of the blouse, which was expensive enough to fight over. So, I come back a week later to pick up the check, and the owner now tells me that (a) she doesn't have the check, and (b) she decided that she won't issue a check unless she sees the original receipt. The blouse was a little under a year old, worn only a few times, but we certainly didn't have the receipt anymore. When I explained this to the owner, she proceeded to lecture me about how she keeps the receipt for every piece of clothing she owns in a shoebox, she knows exactly how much she paid for every article of clothing she owns, and that there was something wrong with me for not having this information immediately accessible. To cut a long story short, it took two more visits and the threat of a small claim lawsuit to get a $150 check that won't come anywhere near the cost of replacing the garment. AVOID THIS PLACE LIKE THE PLAGUE. read more

I've been using Custom Cleaners for almost a year now. Prior to this, I went to a $1.99 Any Garment cleaner. What a difference!!! First, they get my shirts MUCH, MUCH cleaner. I brought in a "clean" shirt from the previous cleaner, but there were smudge marks all along the collar. Custom Cleaners got those smudge marks out. I've brought in other shirts with stains, and Custom Cleaners always gets the stains out. I've brought in my summer shirts, which were wrinkled after storing them all winter and needed pressing. OMG - they look so much better now. It is worth the $2.50 to press the shirt. They look GOOD. We've brought in comforters to be cleaned. They always do a good job on our comforters. They get out stains, and send our comforters home smelling fresh. They also have a very skilled seamstress. I lost weight over the past year and brought in my favorite jeans to have the waist taken in (and shorten the pant legs). They're very reasonably priced and turn around is very fast. They even replaced a zipper on a leather duffel bag for me (which the Any Garment said they couldn't work on). Highly recommend. read more

Great service and super friendly! Came here to get my wedding dress cleaned and preserved- had a super reasonable rate and quick turnaround. Great job on a rather difficult gown and it was beautifully packaged afterwards. Would highly recommend!! read more

I am very pleased with Custom Cleaners. I think their prices are reasonable , and they do a good job. Also, their customer service is excellent. read more

We also had a terrible experience with this dry cleaner. We brought in a few items to be cleaned and thought everything would be fine. When we got the items home, I noticed that a beautiful silk table runner had been ruined. It was completely out of shape, shrunken and there were charred iron marks all over it. That made me check the rest of my clothes, only to find out that 2 dresses had been shrunk and the lining in one jacket was ruined. I don't know what they did to these clothes! I went back in and explained what happened, and she said that they would try to fix them. I was doubtful, but figured I would give them a chance, since the items were already ruined. Needless to say, they weren't able to fix them, and she even said that she put the silk runner in the washing machine!!! We all know that you don't put silk in the washing machine. It looked terrible. And, she was also not able to stretch the wool dresses out. I let her know that this was not acceptable and that the items were ruined. In her opinion, the garments were fine. This is when she became very argumentative. It took my husband and I 5 trips back to the store (along with recepits for the ruined items and the threat of taking them to small claims court) to get our money back for the items that she ruined. Eventually we got a check, but it wasn't enough to cover all that was ruined. She said that since the table runner was 2 years old, she would only give us1/2 of what we paid for it. It's not like the table runner is getting worn and used daily. It was in brand-new condition before I brought it in to her. I just thought it would be nice to have it cleaned. It's not worth the hassle to take your clothes here. We used them because they were convienent and close, but there are other dry cleaners who are close by who don't ruin your stuff. I would caution everyone to stay away from this place. Even though they paid for a portion of what they ruined, it was not a pleasant experience at all. I will never go back here. read more

I was supposed to get my husbands suit back SATURDAY morning as my husband had a work trip. They could not get the cloths off the rack due to no power, they say. Why no manual override?i didn't even get an apology!!!! Just excuses! No offer to reduce charge. Had to buy a suit since they held husbands hostage . Never going back read more

I have been using this cleaners for a year now and never had a bad experience. In fact whenever I need an item rushed they are happy to accommodate when possible. Never have I had any clothing ruined or not completed in a timely matter.My wife and I have both had alterations done at this location and they have always turned out great. We have never had anything silk cleaned there and this is the only complaint I can see in the other negative posts. As far as trust in this cleaners I have it. As far as taking something made of silk there maybe not. read more

HORRIBLE, HORRIBLE, AND HORRIBLE. I was using this dry cleaner primarily due to proximity to my home and the fact that they accepted credit cards for payment, despite warnings from neighbors. I figured all dry cleaners are the same. They damaged and lost a few dress shirts and most recently damaged one of my suits. Apparently, they use a lower end dry cleaning machine that is very bad for wool suits. Not only does it shrink clothes as part of the cleaning process, it also causes stains on suits as it did on my suit and instead of taking care of the problem their machine caused, they blamed it on some padding issue and will not reimburse me for a damaged suit. I will never go there again!!!! Unfortunately, this rating service forces you to give them a star. read more